Escalation Alerts
Hi,
I have two servers SRV1 and SRV2 with TSM service running on each:
SRV 1 is in �Production� view
SRV 2 in not the part of any View.
I have an escalation:
Enable this rule: YES
Rule Name : Service_Down
Rule
Alarm with Severity: Service down
category is: None
Business View: production
Not cleared within 20 minute(s)
Exclude Acknowledged Alarms: NOT SET
Escalation Email Details
To Email Address bob@gmail.com
From Email Address bob1@gmail.com
Subject ESC $stringseverity - $displayName @ $strModTime
Message:
Message: $message
Device: $displayName
Category: $category
Error Condition: $stringseverity
Generated at: $strModTime
Run this check every 60 minute(s)
When I stop TSM service on SRV1.
I receive the first alert which says that service is DOWN.
The escalation alert I receive one hour later, but according to my settings I have to receive it after 20 minutes.
I am missing two escalation alerts.
What I can see too
Business View: production (lower case)
but in Maps->Business view -> Production (Upper Case)
I have two servers SRV1 and SRV2 with TSM service running on each:
SRV 1 is in �Production� view
SRV 2 in not the part of any View.
I have an escalation:
Enable this rule: YES
Rule Name : Service_Down
Rule
Alarm with Severity: Service down
category is: None
Business View: production
Not cleared within 20 minute(s)
Exclude Acknowledged Alarms: NOT SET
Escalation Email Details
To Email Address bob@gmail.com
From Email Address bob1@gmail.com
Subject ESC $stringseverity - $displayName @ $strModTime
Message:
Message: $message
Device: $displayName
Category: $category
Error Condition: $stringseverity
Generated at: $strModTime
Run this check every 60 minute(s)
When I stop TSM service on SRV1.
I receive the first alert which says that service is DOWN.
The escalation alert I receive one hour later, but according to my settings I have to receive it after 20 minutes.
I am missing two escalation alerts.
What I can see too
Business View: production (lower case)
but in Maps->Business view -> Production (Upper Case)