Opmanager & ServiceDeskPlus
I'm looking for ticket translation from opmanager to ServiceDeskPlus.
All is right, tickets are received by Servicedesk from Opmanager, but i can't appropriate opmanager's tickets, to a ServiceDesk technician.
Values "category, priority and technicians" in opmanager "notification profiles / log a ticket" are empty.
I'm interested in appropriation of ticket to a specific technician, i'm using opmanager with license, and Servicedeskplus trial version at the moment.
All is right, tickets are received by Servicedesk from Opmanager, but i can't appropriate opmanager's tickets, to a ServiceDesk technician.
Values "category, priority and technicians" in opmanager "notification profiles / log a ticket" are empty.
I'm interested in appropriation of ticket to a specific technician, i'm using opmanager with license, and Servicedeskplus trial version at the moment.