Sleep Timer
Is there somewhere to set the timeout before the device goes to sleep? The standard settings seem to be in WALLPAPER on the Tablet, but I cannot see anywhere obvious within MDM. Thank you.
Add professional profile gives error
Dear, after enrolling a device and having it installed, we're getting an error when trying to add the professional profile. The user is getting the message "impossible to add a professional profile. Please contact your admin" (translated from french).
Enrollment Pending
Hi there, I have an issue when try to Enroll devices by email messages, the enrollment still pending and no email received to complete the process, but the Test Mail for MDM SMTP Configuration email has been received successfully ! any idea?
Enrolling android device without Internet
Hello I reviewed the forum and docs online but can't find how to enroll my android device if my MDM server has no internet access. Can anyone tell me how to do this ? Thanks
Revoke Administration' Password not working on devices not in contact with the central server
Hello, Unfortunately my company did not renew the licenses for another year and we have almost 200 Android Devices enrolled in MDM. The central server is down and we cannot issue a company Wipe. I tried with the Revoke Administration' Password from the
Find My Mac - MacOS
I recently upgraded my license to UEM edition to get the full version of Mobile Device Manager Plus. Has anyone successfully disabled Find My Mac in their MacOS profile? I cannot get this to work on a Mac in Apple Business Manager and a Mac not in ABM.
Cannot enroll supervised iPhone using Apple Configurator without ABM/ASM
Hello all, I have no ABM/ASM so I'm using Apple Configurator to supervise and enroll devices. According to instructions, the ABM is optional, so enrollment should work without it. I followed instructions and have done so far: Received APN certificate
Is there any way to pass secure data to my app from MDM?
I have a device which is enrolled with MDM. Now, I have created an app and I want to pass some data from MDM to my app securely based on device. I want a functionality same as token based on different devices.
Easier app update management with Mobile Device Manager Plus!
With Mobile Device Manager Plus, you can quickly create an 'App Update Policy' to roll out app updates using a schedule. You can set up the schedule exactly how your business wants it to be, to make sure updates reach devices at a specific frequency,
How to disable lock screen on Android device?
Is it possible to disable lock screen in kiosk single app mode?
Let user update a specific app
Hi, I and my colleagues use on our android work table an app that is not available on the play store. The app is able to update itself to new version and when a new release is available, a notification is prompted to tell the user to click to update.
Add shortcut to documents in kiosk mode
Hi I'm new to the Manage Engine MDM application and have a question regarding kiosk mode. My aim is to lock the devices (Android tablets) to only allow the user to read a PDF and view a video. I managed to do this so far by using the content management
How to allow Apple TV Updates?
Hello, we have a good deal of Apple TVs deployed, and I recently discovered that they are not getting any updates. Not a single one. When working with MDMs in the past, there was typically an option in the kiosk to allow updates to push or not. However,
Can't modify native apps in MDM Kiosk profile
When creating an MDM IOS profile which includes native apps, I have found that I cannot change the profile later to include additional native apps as they will not activate on the device once the modified profile is pushed. I have also tried to copy the
EMM Token Enrollment stuck on Camera
Attempting to enroll Android tablets with EMM Token Enrollment and getting a “Sync Failed! Server Unreachable! Verify if Wi-Fi/mobile data is on and retry.” error. Error is related to this issue: https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-665-devices-cant-reach-site-with-local-domain.htm
Volume for the user
When configured in kiosk mode, the sound volume "details" panel is no more available even when authorizations are given for "Device volume", "Ringer", etc. (They are running Android 11) Thanks in advance for the help
Viewing deleted devices
If at all possible, can I view deleted devices from the MDM. They have been deprovisioned and deleted.
Problem with lenovo tab M10 HD with android 10
hello i have enrolled a tab with QR code with standard profil ( user canno't erase and install application itself) all is ok with applications, weblink, .... the problem is that my virtual keyboard is not present for all applications only the google voice
Multiple Users on Windows Laptop
How can I assign multiple users on Windows 11 Pro laptop?
per-app vpn using OpenVPN
Hello, Will there be a solution to use per-app vpn using the openVPN app or even using just IPSEC or L2TP? Thanks
Cannot scroll up in the web shortcuts page
On an device with a the Manage Engine software to open a url via web shortcuts. The problem is now that we can't scroll up because than the page will refresh. But in chrome, pages at this url are scrollable. Please see the attached video Here's my web
ManageEngine MDM setting up Ipads for Multiple users in a Shared Library Environment
I want to know the best practice for setting up Ipads that are going to be shared in a Library by multiple users? I have a dozen Ipads in Nursing home that are going to be used by different residents each day. What is the best way to configure this in
Best Practices to Manage Ipads in a Library type location with MDM+
I am setting up several Ipads to be used by random people on any given day. They will get locked up each night but can be used by guests or resident through out the day. What is the best way to setup user accounts and what security precautions do I need
can't create work profile on managed device
Hi, I currently have some devices on manage engine MDM, I am trying to allow them to connect to a Microsoft 365 account that has its own MDM, it fails when trying to create the separate work profile. So on signing in to any MS app, i go through steps
Android Kiosk Mode Lockout
I've been locked out of our Samsung Android devices in kiosk mode. A new profile was created that disabled the back button, the volume buttons, and the power button. Unfortunately the WiFi settings were not set in the new profile. It has disconnected
Configure APP for mobile or WLAN use
Hi, I'd like to configure apps (from App Store or managed) to use WLAN oder mobile data ONLY. Is there a way to configure per app data polices? Thanks in advance Sascha
Control app notifications on your device using Mobile Device Manager Plus!
Instead of constantly sifting through multiple notifications, select which apps send notifications and which ones don't. Mobile Device Manager Plus now supports controlling App Notification settings for iOS and macOS via profiles. These settings allow
SIM Pin Android 12
Hello, we are running some Android 12 devices (Samsung Galaxy XCover 5) without Knox. All these devices/SIM are PIN enabled. When rebooting or starting up the device, the SIM Pin dialogue comes up for a few secons and then hides behind the kiosk. After
2FA disable script not working
I`m trying to disable 2FA on a self hosting mdm and running into this error: C:\Program Files\ManageEngine\MDMServer\bin>ExecuteQuery.bat disable2FA.xml Initializing DB Connection. Please wait... Initializing DB Connection. Please wait... Started StandAlonePersistence...
Managing multiple versions of Play Store apps using Mobile Device Manager Plus
It is important for an organization to select the best version of apps to ensure their compliance standards. In order to ensure app reliability, you need to test the new features and fixes on test devices, before deploying the app's versions to the production
Register for a free webinar on app management!
When: October 11th, 6:30 GMT & 11:30 EDT Duration: 1 hour With the majority of an organization's data being stored and accessed via different apps, managing these apps efficiently seems to be the need of the hour. Admins need to find a way to track
Deprecation of Basic Authentication in Exchange Online
Hello all, here is an update for Exchange Online users! Microsoft has deprecated basic authentication to Exchange online users. This will be in effect from October 1, 2022. Basic auth simply means that the application will send a username and password
Web shortcuts do not show icon
When I add a Web shortcut to a profile and add an icon to it, the shortcut is displayed and working on the Android-tablet but the icon is not shown. It only shows the name and a lightgray Android icon. I tried jpg-, png- and ico-files, different sizes
How to collect data usage from our corporate devices
we are giving unlimited data SIM for all corroborate devices which cost us a lot of money I need to know how to collect the usage of the SIM Data using MDM
Android Temporary Passcode applied always
I noticed that the temporary passcode will be applied always, also if a passcode already exists on the device.
Using the API
Hello, I'm struggling to find an answer to this. the steps for contacting the API seem to be: Create an application in https://api-console.zoho.com/ in my case Self Client copy the client id and secret and when i make a request I then need to manually
camera access
Regarding the MDM solution, is there a way to hide the camera access but at the same time allowing the camera functionality to other app? I know is a peculiar issue, but this the scenario (for a iPhone with iOS 13.x) : The company X, for security reasons, does not allow phones on work area, but it will allow one app which keeps track of production issues, this app may take photos of certain processes. So Im looking for a way to hide/block the default camera app but at the same time allow the production
SCEP Server unreachable
Hello We have configured everything according to the guide, we had also ME Support who helped us. But the Tablet cannot get the certificate, when we assign the profile to the tablet we get an error on the Profiles page of the device: mdm.agent.payload.scep.certificate.scep_server_unreachable
Calendar App not showing up on Work side of Android (Work Profile)
Recently I have discovered Android devices we are enrolling are not getting the Calendar app to show up on the Work side. This is a change as I have not had any issues with this except in the last two weeks or so. We use Enrollment Invite. Has anyone
Kiosk mode stops additional app icons from appearing on IOS devices.
I have a profile to set up standard IOS phones for my company in which I use the Kiosk mode to load only the required apps needed for for all users. I do not use the Home Screen config portion. I have users who I would like to assign additional apps based
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