Web links won't open in default browser...
We have an employee web portal through Google Sites that have tons of links and tools for our employees. WIth the Google Workspace apps rolled out to the iPads, they are logged in to all of the Google apps once they log in to Gmail. The problem I'm
Schedule sleep / wake up or just screen off / on for Android tablet in Kiosk mode
Hi, I successfully applied Kiosk profile with one application for my Samsung tablet. Does ManageEngine have a profile to schedule display off / on? We want display to be turned off from 18h until 07h in the morning. Is this possible? Kind regards, I
Can't apply policies for personal profile
I was trying to apply policies to the personal profile in Samsung Galaxy tab A7. But when I enroll the device it automatically creates work profile and the policy isn't working.
Android Autoupdate profile is not working
Hello. We have profile to automatically update Android phones but it's not working. When I removed this profile from my phone I still cannot do any updates by myself, getting this information "Software updates are controlled by your organisation. Contact
Missing Youtube, Gmail, S-Finder under Android Profiles>Restriction>Applications
Hello, When I create an Android Profiles I don't see Youtube, Gmail, S-Finder under Android Profiles>Restriction>Applications as shown in https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_restrictions.html What
Custom Configuration to enable Security Settings Tamper Protection.
I noticed today when perusing a machine managed by ManageEngine MDM that the device has Tamper Protection turned off. It says that it is managed by your administrator. Reading up, I see that this is due to the device being AzureAD Joined, which, for
Android Lock Screen
Hello We are using android phone for our company. I can change the wallpaper but I can't change the lock screen. I didnt found in the mdm plus system. How can I change the lock screen pic?
Samsung Knox Allow some control
I have Galaxy Tab A7 enrolled using Samsung Knox and I created an OEM customization profile for Samsung Knox and deployed it. I was able to lockdown all the settings, but I haven't been able to selectively allow things, like if I want them to be able
I'm trying to create groups and profiles in MDM using REST API and I'm getting URL Rolling Throttle Exceeded
I've created a script that I'm using to create a group, a profile, add a payload to the profile and add it to the group, and now I'm getting URL_ROLLING_THROTTLE_EXCEEDED. If there is a limit to how many groups/profiles I can create, please let me know
Adding device groups to MDM using automation?
I know there is a REST API, but is there any way to import a list of device groups, or is REST the only way to do something like this? I'm beginning a large project which will require a large list of new device groups, and would like a automated way to
Lenovo M10 Android multi-app Kiosk Mode causes tablet to fail to start
I have a couple Lenovo M10 Android tablets running Android 10. I'm attempting to apply an Android Kiosk Mode policy to them, configured to allow multiple apps and using the device launcher. Applying the policy works as expected. However, once done, the
The change of device Group is not apply to devices immediately
I moved a device from old group to new group, but I found that the settings in new group had been applied to the device after a hour. Any method to trigger the synchronation on MDM server portal? I wanna the change apply to my device immediately. Thank
Apple USB Restriction
Hi, Testing the MDM feature and have stumbled across a weird setting - I would like this setting on so that it is not allowed - but the only settings I seem to have are allowed - or User Controlled. Shouldn't this be a restrict setting? I'm trying to
block internet sharing
I need to block internet sharing on the mobile device. How do I do?
Issues in reverting Knox Policies in Samsung devices upgraded from Android 9 to 10
Description An issue has been detected in Samsung devices upgraded from Android 9 to 10, which resulted in the loss of Knox Platform for Enterprise (KPE) functionalities in Android Go and One UI Core devices. Knox Platform for Enterprise (KPE) enables
Push Notifications or suggestions for distributing corporate alerts?
I'm looking for a way to do something similar to an Emergency Alert to inform our employees of active COVID cases. Any ideas?
MDM Plus - Passcode/Factory Reset Issues
Hi, We use Mobile Device Manager Plus cloud to manage a number of Samsung Android devices. We have a number of devices where the user has forgotten the passcode and we are unable to communicate with the device via the MDM. When a passcode reset or clear is submitted, it just fails to complete. The device is connected to the internet as the user continues to receive emails notification and news prompts. We have tried to factory reset the devices but this is blocked by the MDM settings. In addition,
Supported Device - Zebra
Our native product from Poland - FAMOC has dedicated support for ZEBRA devices. This competitor uses this competitive advantage wherever possible. Is ManageEngine planning to extend support for these devices? This is a large piece of the market that is currently unavailable to us. Just take a look :/ https://www.youtube.com/watch?v=XF7nQC31nPM
Turn on Location device remotely
Hello, Is there anyway to turn on location services remotely? I do not have the devices in front of me to do so. I set up the devices and rolled apps (including the ME MDM app) using VPP. Is there a way to control this from the server, without having to touch the device again?
Where do download from content management go?
Hi, I have sent documents through content management to managed devices. I open the ME MDM app and can see them in content catalog. However, when I download them through Content Catalog, I can't find them on the device. They don't got to My Files or to One drive or Drive, depending on what file storage has been loaded to the machine. They are all Samsung Galaxy Tab A's. Help! Where did the files go?
MDM icon rebranding
I Somehow found a setting to rebrand the MDM app on our tablets. I changed the icon to our logo and changed the name to YB MDM. It changed on one tablet but none of the others. It looks really great and professional. Anybody know where that setting is as I now cant find it again... whoops. I want to check if there is a setting I missed and that's why it only upgraded one tablet. This program is fabulous but I am on a steep learning curve.
How to remove certificates
Hello, I have been trying for the last few days to get openssl working with untangle firewall openssl vpn server. Initially i uploaded some certs but i believe i had to upload all three certs: client, key and ca cert. So i was looking to upload a pk12 cert but i am now getting an error saying cert already exist. How do i delete the certs i have already uploaded and also is there a document on how we should setup openssl vpn? We are looking to deploy this to 500+ devices and now trying to get this
How to remove MDM app from android device
Hi everyone, Our On-Premise MDM server was affected by an issue of the OS and all our data was lost, we have in there like 200 android devices enrolled at that moment and now we can't remove to start all over the process again for enrollment, we configure the MDM server again so we can do a fresh start but we can't enroll the existing devices to the new MDM server. Any ideas on how to remove the MDM android app so we can configure it again? Thanks
Display timeout settings not working
Hi, I'm in the process of deploying Samsung Galaxy Tab A devices but noticed that the display timeout settings are ignored unless I allow the Modify default device settings option. The tablets are all running Android v9. I found what appears to be a similar post https://pitstop.manageengine.com/portal/community/topic/display-timeout-in-kiosk-mode Is this a known problem? Bob
Static IP for wifi profiles
Hi there, I'm trying to push out a wifi profile to some Android tablets, which is just a simple WPA2-PSK network. The Android device gets the profile and authenticating to the wifi network works fine but for some reason it's getting set with a static IP in the 192.168.1.0/24 range (192.168.1.100) when I want DHCP so the device gets an IP automatically. I can't see settings in the profile that let me define IP settings for a given wifi network. Has anyone else had this issue and know a work around?
sync ios with nextcloud calendar/contacts
I have created a profile which syncs an iPhone with a nextcloud calendar and contacts. Because of to the %username% variable it works for all users. Unfortunately I cannot enter the password for the nextcloud in the profile - it is of course different for each user. So the user has to enter the password before she can use the calendar. But whenever I update the profile and push a new version to the devices, the password dialogs pop up again. That is very annoying. How can I improve this situation?
Profile Updates
I am perplexed that after saving an update to a profile, and after then publishing an update to a profile, it appears that you still have to go to each group that the profile may be assigned to and then upgrade the profile as well. I really hope I am missing something that is not readily apparent to me. Why does the profile not automatically upgrade on all applicable devices upon publishing?
MDM - Android COPE - migration paths
Hi Keerthikumar, Appreciate the quick response to my previous post in the community "Link". Based on your response, I have a follow-up question in regards to migration paths towards COPE. Cope includes device and work profile ownership. Device ownership can only be defined at the beginning or after factory reset. If we start with device ownership (with Zero-Touch) for now, would it be possible to activate work profile /COPE later on in the process without having to factory reset devices again which
Inconsistent info in interface?
We've just started using MDM. The person that did the initial set up added some devices, individually assigned the one profile we've got to each of them, and assigned a set of 6 apps to each of them. In the list of devices they each show as having 1 profile, and 6 apps. I have created a group that has the same profile and the same apps plus 2 more. I have added a new device that I have just added to the group (have not directly assigned profile or apps to it). In the list of devices it shows as having
Android COPE supported in Android 8 - roadmap
Hi ME community team, we are currently reviewing different MDM systems and as part of the comparison, we are checking the availability of the Android profile-setup called Corporate owned and personally enabled - short COPE - the combination of device ownership and profile owner. We see this as critical in case you want to provide a user-firendly experience but also comply with regulations like e.g. GDPR. We were told that COPE would be supported by MDM-Plus by May. The may passed by and I wanted
Mobile Device Manager Plus enhances support for Mac and iOS 12.2
Mobile Device Manager Plus now supports the enterprise related features released with iOS 12.2 and also adds support for essential Mac features and restrictions. With the release of iOS 12.2, Apple has provided enterprises additional control over Siri, Hotspot and eSIM configurations. The admins can now achieve the following with Mobile Device Manager Plus: Prevent users from removing a pre-configured eSIM or adding new eSIM on devices. Prevent Siri from recording searches and storing data for logs.
Multiple issues with published profile.
1) When setting GPS to "Always On" policy, it did not stop user from toggling location to OFF. It does give a warning of non-compliance of policy and gives 5 minutes countdown. Once the 5 minutes is up, it doesn't auto toggle location to ON. Is it suppose to stop user from toggling the location switch in the first place ? What is the expected behaviour at the end of the 5 minutes countdown ? Even if the user complies and manually turn the location to ON, at the end of 5 minutes same warning of non-compliance
Profile PIN length not working correctly
MDM profile is set to minimum length of 4 yet all iPhone users are being prompted to set their PIN to 6 digits. Am I missing something?
Remove certificate in iOS profile
Hello, I am testing Mobile Device Manager Plus. When I create a VPN profile for iOS , I uploaded the expired certificate into it. I try to upload the new certificate , it report "Certificate already added!" So how can I remove the uploaded certificate? Thanks
Server session invalidated. I get this when associating a certain profile.
The only things I have configured are restrictions, wifi, wallpaper, passcode. Other profiles associated successfully. The thing is the profile actually associates and configurations happen. Anyone know what this means.
add more Web Shortcuts Android
hello how i add more Web Shortcuts in define Profile? i can only add one URL. thx
Kiosk mode prevent to load certificate
Hi, I'm trying to issue client certificate to android devices. If I issue the certificate through the certificates option, it doesn't work (documentation states that certificate push is only intended for CA certificates, so it's coherent). I tried a workaround by pushing the file through content management, and send users a procedure to import it the first time they need it. The problem is that with kiosk mode enabled, the samsung internet browser doesn't allow me to choose the certificate to import.
Creation of Apple IDs for organization
It is really confusing regarding Apple ID creations and there are limited information on the Internet or with Apple support. According to Apple, one must only use 1 Apple ID, but we all know we need multiple Apple IDs for Business use. There is no specifics on how to do so for business. The Website appleid.apple.com ask for First Name, Last Name, country, birthdate, email address and security questions. How does IT administration go about creating generic Apple IDs for business? We have a boat load
Kiosk Mode - Missing Restriction Results in Crash
On the Samsung T350 (with KNOX) tablet, you forgot to restrict use of the "multiple apps" soft-key on the bottom left of the device (see attached image). All other keys (home, back, volume, power) can be properly restricted, but the user is still able to crash the app by hitting the "multiple apps" key and choosing "close all". While it is true that the app restarts, all work collected by the app and not yet saved is lost. I was your beta tester for other restrictions on Samsung KNOX tablet devices
Force MDM app to sync
Hi, We are configuring a large number of devices for Kiosk mode. naturally, there's a lot of trial and error here. the default sync time for devices is every 60 minutes, which makes it impossible for testing. how do i force the MDM app to sync ? device is enrolled as owner using the QR code option. Thank you.
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