REST API v1 compared to v3 (for 'Add Change')
We have recently upgraded to 11.1.0 Build 11130. Prior to this update the v1 Change API were working a treat; whilst we were told they would still be supported the API have stoppped working (a seperate support ticket has been logged for this). I've looked
[SOLVED] Escape Sequences do not work as intended
Hey there I am trying to add a note to a request via the API: '{base_url}/api/v3/requests/32435/notes'. Headers and Content-Type all set up correctly. When trying to send this input data: { "request_note": { "description": "My Note\nFor you" } } it get
Service Desk Standard - Server wont start
Fresh install on windows 10. I ran the installer and when I try to start the server it hangs at the very end on Server Started. when I try to pen the web client it reports the server is not running
Reports missing since license downgrade
Hello, Since recently downgrading our SDP (10.5 Build 10514) license from Enterprise to Standard, a bunch of reports are now missing from the Reports page. Reapplying the old license makes the reports return again but as soon as the new license is applied
Problem with decimals to convert timespent to hours
Hi! In a custom SQL query, applied the formula to_char(round(((TIMESPENT/1000)/3600),'99.99'), the report display number .00 instead of 0.5 (30 minutes). The field is 1800000, then (1800000/1000)3600 = 0.5 in my calculator :) I tried (TIMESPENT/1000)/3600
APM Service account lockout
Dears, I am using a service account (SVC-631) for WMI discoveries. The problem is that after a few minutes, this account will be locked and all windows servers that are discovered with this account will have an error (Authentication failed. Kindly verify
5 technician logins after backup restore
Hi all, My server has broken and I've restored a backup on a new fresh installation. On my old installation I has 5 technician but now the problem is that after restore the backup I have a big message that says: "You have created 5 technician logins,
Task Scheduler Time is different on DesktopCentral and Windows Server
Hello, I use DesktopCentral to deploy task scheduler on my windows server. In DC the time is at 00:00 AM but after deploy, on the windows server, the time of the task is at 11:00 PM I already have changed the timezone on the "Personalize" Menu, but didnt
No domain authentication possible since DC 10.0.603 upgrade
Hi After Upgrade to DC 10.0.603 we are unable to login with Active Directory integrated login - we had to use paswordreset batch to login local also already tried DC 10.0.604 patch - same result the error in login page is "Wrong username/password" when
Reporting on Dynamic Groups Members
Hi, We have a bunch of dynamic groups, is there a way to see: Which dynamic groups a device is a member of or will be triggered against? Or is there a way to dump a report that shows devices and all the dynamic groups that device will be matched against?
Data Sync Status is failed Between Analytics Plus and Application Manager
I already Install Trail version of ManageEngine Application Manager and ManageEngine Analytics Plus but when I add data source as ManageEngine Application Manager its successfully added but now problem Fetch is Sync problem below problem is shown I
Java Runtime under Coretto java + Tomcat
Using AWS Coretto Java 11 and Tomcat 9, a Java Runtime monitor can attach to the running tomcat via JMX, but the statistics it gathers are far less than, for instance, an Oracle java based JVM: the garbage collections tab shows nothing, the configuration
SNMP Setting
hi i trying to configure SNMP setting on manageengine FW analyzer, but i get this note : "Only successfull devices will be saved" manageengine do not try any connection to the host, after clicking test button the note appear ? i use this way inventory\select
Installing Desktop Central agents using Start Up Script - Does not work for remote PCs
The following guide is great for machines that are on premise, But remote users are not affected by it. https://www.manageengine.com/products/desktop-central/agent_installation_windows_gpo.html The only solution I see is running the startup script as
Technician username not updating
Hi, We have an issue with a technician who has changed their last name in AD. It has not updated in service desk. I tried to manually update the user but it kept finishing with failed to update. Thanks Adrian *Edit - Just to add, we are having issue with the AD username that has changed in AD that is not reflecting in service desk. So they are unable to login
How to
I hope you are in Health and Safe, My Scenario is as follow: in my company , two roles created as "Head of Department" and "Approver". All of my department approvers are VIP Users. The application approval process in my organization consists of two steps.
Cant update ServiceDesk Plus
Hi All, i´m trying to upgrade from Version 9400.0.2.0 So i followed the instructions on the website. - backup - shut down service - update as admin - chose file "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" Everything looks fine so far but then
Turning OFF "Restrict users from Uninstalling the Agent from Control Panel. [Applicable only for Windows]" and "Restrict users from stopping Agent service [Applicable only for Windows]" does not work.
Turning OFF "Restrict users from Uninstalling the Agent from Control Panel. [Applicable only for Windows]" and "Restrict users from stopping Agent service [Applicable only for Windows]" does not work. This is a global setting under Admin > Security Settings,
Custom Triggers/Change Management
I'm trying to make custom triggers work with the Change Management module. I'm using the script supplied here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-create-multiple-tasks-in-a-change-request-with-a-configurable-json-file
Error while Creating or editing task template in NON-english Languages
Hi when I want to create or edit a task template, An error message will displayed. this problem is only in non-english languages here is a screenshot from error message page in Attachments. my sdp version :11.1.27 my db : Sql Server Regards
[SD-84614] When saving new or modified Task Template get error
Hello, hope you can help. Whether I create a new task template or modify an existing one, I get the following error: The value indicated for the "tempSave" parameter is not valid. Tryed diferent browsers and computers with same result. Thanks, Rod
No Data Available for Enrolment Reports an Audit reports. (Yes for User Reports)
Hi ME Team, Today I finded that all the Enrollment Reports and Audit Reports show "No Data Available", I am pretty sure that yesterday or a day earlier I ran the Enrolled User Report and it worked. I restarted the adssp server but everything was the same.
API Methods for DynamicResourceGroups and Resources
Hi, The method to create a Dynamic ResourceGroup (DRG) works well but it's useless if we can´t share it with a user's group and create it behind a Resource Tree (For example "/Client/prod/<NewResourceGrpName>"). This Group will only be available for
Apps not installing on iPad
I've finally enrolled an ipad in our Mobile Device Manager Plus through ManageEngine's Apple Enrollment. I can see the device under Device Mgmt, but I can't install apps on it. I'm going to Device Mgmt, then Groups & Devices - Devices - click on the
when reply to email - adds the REQUESTER emails
when reply
Python script won't run
Hi, I saved a test script here where the documentation says to save it. C:\ManageEngine\ServiceDesk\integration\custom_scripts When the custom trigger I set-up tries to run this script, I get the following error: Exeception: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "TEST.PY" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the file specified sorry my DOS path skills have diminished
Desktop Central agent installed on the root of C:\
There has been instances of finding DC agents installed on the root of C:\ drive this can be easily corrected when in office but looking for a method to identify all agents that are installed incorrectly like this. perhaps a script to correct it. Thank
IMAPS Connectivity to Office 365
We're having a really hard time getting IMAP to connect to our exchange online. Wanted to find out if anyone else is having similar issue or had issues and resolved it? We've verified IMAP is on for all users actually, logged in to the web for the user
404 Error in deleted user notification
Hi, In Arabic, Chinese, Japanese language and click on deleted user notification, I get page not found error(404). In English language everything are okay, but in Arabic, Chinese, Japanese (Unicode Language) error found. I think it's a bug issue. Build
Reply to template replaces the entire message content
Hi all, Before the upgrade to build 10000, we have extensively used the Reply To templates and the behavior was as expected, when a Reply to template was selected the content of the current message would be replaced with the content of the template. More exactly whatever was above the signature and the rest was left in place. Now the behavior is changed and all text is replaced by the template. This is counter productive, if only to think you want to forward a message: now you need to copy-paste
URL Monitoring
Is there a way to get the URL Monitor to send a SMS alarm message more than once? I'd like for it to send continuous SMS messages instead of sending one and then not sending anymore until the alarm is cleared. Also, is there a way to setup the Dashboard
Cannot Uninstall msi package
I am trying to uninstall an msi package that was previously installed using desktop central software deployment, I chose uninstall as type of deployment and deployed. It's not uninstalling and gives error that an application is already installed and must
Zooming on a monitor graph freezes in Chrome, works in Firefox Build number 12.5.150
Hello, when zooming in on a VIWebService or WMI monitor graph (CPU Utilization) in Chrome, the tab becomes unresponsive. The same graph in Chrome can be zoomed in and out without any issues. Using: Chrome Version 86.0.4240.111 (Official Build) (64-bit)
ServiceDesk Plus Live Chat Widget Does Not Load Chat After Authentication
Hi all, We have embedded the SDP Live Chat widget into one of our webpages. However, even after we authenticate via SSO and we refresh the page, the chat widget appears with the login options as if we had never logged in at all: If we enabled just "pass
[SOLVED] User Can NOT Download Attachments in Approval Pop-Up window
HI In Servicedesk Plus, a guest user can not View Or Download an attachment File(JPG) in Approval Pop_up Window. The downloaded file is also corrupted SDP Version: 11121 DB: SQLServer
Wake on LAN from quick menu not working | Javascript error in file
Desktop Central Version 10.0.600 Just to let you know that there is a bug in resourceAction.js that prevents the "Wake Up Now" function in the quick action menu from working. Error in line 161: "isPMP_VMP" is not defined: 161 if(isPMP_VMP == 'true')
64-bit Edge patch (ID 316599) deploys 32-bit version
Just a heads-up: the most recent 64-bit Microsoft Edge (ID 316599) patch downloads and deploys the 32-bit version instead of the 64-bit version. The download link shown on the patch points to the wrong version. I reported it to Support yesterday but the
“Technician is None” not displaying unassigned tickets
When I make a view using filters and we technician is none so that I can see all unassigned tickets, nothing shows or displays.
Is anyone getting empty responses from the PMP ReST API when fetching data
PMP Enterprise Build We're trying to use the ReST API to generate passwords, add resources & accounts, and to fetch those resources, accounts, and passwords. I got the password generator working fine. I cannot get any of the other API calls to produce
The sensor is operating under conditions that are non-critical, Temperature Alert on JUNIPER EX-4300 SWITCH
Hi, we are getting ''Hardware Sensor Name : Routing Engine 1. Category : temperature. Current State : standby(7) - The sensor is operating under conditions that are non-critical.'' alert on JUNIPER EX-4300 SWITCH kindly help us to understand why we
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