Mac OS and Windows users seeing "Your local authentication password has expired"
Mac OS 12.3.1 with Safari 15.4 have intermittent/sometimes permanent issues logging into our self hosted servicedesk plus appliance. Appliance is running a proper SSL cert and secured. Running 13.0 Build 13008. UPDATE: this is happening on windows machines,
Incoming Mail not authenticating
Hi since Wed 27/07/2022 our incoming mail has stopped working, I have tried IMAP, IMAPS, POP, POPS, TLS on and off, outgoing is working fine with no issues so the email and passwords are correct, it was working fine before the 27th as well, we use O365
Desktop Central Client Compatibility with ARM Processors
I would like to install the Linux Agent onto an Arm processor. I have read several different forums and threads that states that there is the possibility of getting the agent working. If there is a Beta, I am interested in looking into that. Our organization
Faulting application name: dcusbsummary.exe Exception code: 0xc0000374
Can i get an explanation as to exactly what the dcusbsummary.exe does please. We are having issues with Dell docks and now they're pointing the finger to the above file stating that could be causing our issues since the Dell docks are USB based. When
Apple Enrollment - Awaiting Device Activation
Dear Community, I have a problem to complete the MDM activation on Macbook device. All configuration on the DesktopCentral side is done and it is connected to Apple Business Manager. Laptops automatically appear when hardware is added to ABM. I have synchronization
Migrating SDP data between MySQL and PostgreSQL
Hello, I'm trying to migrate SDP data from build 7503 (MySQL) to build 13008 (PostgreSQL) based on the following article but restoredata.bat is stopped and get an error as attached log. It does not support? https://help.servicedeskplus.com/database-migration
Description in Conversation from System
Hello, Why is the Description in System Conversations, showing HTML tags?
FAILURE :E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password
Hello Everyone, Kindly be note that we have issue with O365 mailbox. We have tried POP (995) and IMAP (993) to insure it wasn't our firewall we disabled to test. We are receiving the following error: "unable to connect with mail server - authentication
13004 upgrade prompts to change backup password, then closes
We are currently running SDP 13001. When trying to install the 13004 service pack the upgrade check displays this message: Kindly change the default backup password before upgrade Then the updater closes. I've never seen this before on any other upgrades.
"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710
Helpdesk Reset Password Console is empty after the upgrade
After the Upgrade to Build Number:7123 of AD Manager Plus, when users go to Helpdesk Reset Password Console, the page returns nothing, it is empty. everything else seem to function ok.
Can no longer host PDFs
We have several PDFs that we link to from the self-service portal. For instance, we have a phone directory that uploads via an external script to [folder location]\ManageEngine\ServiceDesk\webapps\ROOT\Phone_Directory.pdf daily. I admit it was sort of
Upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails
Hello, For a unknow reason the upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails. It runs the upgrade, then after a while rollbacks without saying anything. --- #PPM installation/uninstallation details for ManageEngine_Endpoint_Central-10.1.0-SP-2220.4
Switch email account to Exchange from IMAPS/SMTP, working however broken after password change
We recently switched our e-mail account from using IMAPS (for Inbound) & SMTP (for Outbound) to Exchange. We granted the app permissions and was working well. This morning we changed the password on the account and it stop processing inbox e-mails. We
Custom Reports - need more fields to pull processor information
Hi Team, when creating a custom inventory report for computers, For processor information only No. of processors is listed, can we get some more fields for processors like processor name and speed? I am using desktop central MSP - 91119 Thanks, Augustine
Issue with Distribution Servers and Network Communication
I am facing a very weird issue with an infrastructure. They have around 100 remote offices. Each remote office has a Distribution Server. All IP scopes are declared in Endpoint Central. Some computers who belong to remote offices do not understand
Slowness In The Morning
Hello, All users in our instance have been experiencing slowness in the system on most mornings, going back a few months. Sometimes it is just a page taking a few seconds longer to load, and sometimes (but not often) the page times out. We have confirmed
Cannot configure mail server settings
Hi, We are not able to configure the mail server settings. We have followed the below steps 1. Created a new user in outlook.office365.com. 2. Ensured that the IMAPS is enabled( https://docs.microsoft.com/en-us/exchange/clients/pop3-and-imap4/configure-mailbox-access?view=exchserver-2019)
ERRORCODE 1007 - Data inconsistency
Hi. I'm trying to update SDP from version 13005 to 13008 but I obtain this error during the process. Can I send you the logs to analyze and understand where is the problem? Thanks in advance.
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Help! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in. We have reset the local admin account following the steps here (http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work. I seem to be at a loss as to what to do next, any help
Change technician as requestor removes technicians name
Version : 10.5 Build 10509 When I use the change the technician to requestor using this, https://pitstop.manageengine.com/portal/en/community/topic/removing-technician-s it removes the technicians name from historic tickets. 1 - Is there a way to prevent
Problems after updating SDP MSP from Build 10536 to 10600.
Hello. In our test environment, we are trying to update SDPMSP from version 10536 to version 10600. It is installed on a ubuntu 18.04 system and works with a postgres database. The update itself passed without errors. However, after we started testing
SDP 13002 - Fail updating to 13006 or 13007
Hello, We are having issues trying to update from 13002 to 13007. OS: Windows Server 2019 DB: SQL Server Logs attached.
[SOLVED] Migrate from Build 12000 to 13000 problem
Hello. I can't migrate to 13000 version. I tried many time and always got same problem. Now i'm on 12000 version.
Error while importing SSL-Certificate
Hi, I'm trying to update my Certificate with a new SSL4Free/Let's Encrypt one. But everytime I try to save the new Certificate I get the Error: Unknown error occured while processing certificates. Contact support with the certificate and server logs. The Certificate I'm trying to replace is from the same source (just 3 months older) I tried both, a wildcard and a dedicated one, but no success (the old one was a wildcard). What can I do to solve this problem? Greets Daniel
[SOLVED] Report generate error
Heyy i m facing issue to generate report kindly find below error - Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com
java.lang.OutOfMemoryError: GC overhead limit exceeded
Hi All! We are testing ADManager and have some unexpected service stop ( after start i have many issue in logs Server started in :: [37438 ms] Connect to: [ https://localhost:443 ] Exception: java.lang.OutOfMemoryError thrown from the UncaughtExceptionHandler
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hi, From yesterday I started getting email notifications from our ServiceDesk Plus environment with the subject "SDP Notification: ERROR: Mails not fetched". On further investigation I found the below message on the Mail Server Settings: Mailbox is
Getting invalid profile issue in iPad and iPhone
Getting invalid profile issue in iPad and iPhone
unable to copy files to user's PC
I'm trying to copy files using Desktop Central File Folder Operation. The destination folder is C:\users\public\downloads. However, no task gets created and nothing gets copied to the PC. The PC is online. Any reason?
Endpoint Banner Issue
Endpoint Central Version: 10.1.2220.4 I get the attached banner message on the "Home" tab. Says "Email updation needed" for 1 user When I click on the view details button the results are empty. All users have an email address assigned to them.
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
After updating from Build 10536 to 10600 problem with editing assets
Hi! After the update there was a problem with editing assets, a message appeared : "Sorry, an error has occurred Page Fault (Unknown Exception). Contact your system administrator." Catalina log: [12:39:39:788]|[07-05-2022]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[action]]|[SEVERE]|[42]:
Web Access Issue
Hello, I added a subnet in the web access instead of IP Range now i am unable to access the server even from the local machine please advise
Unknown Error Code 17002 with Update for Office 365 Professional Plus Semi Annual Channel for x64 1902 of version (11328.20392)
Hi, if I deploy the update for an Office365 I got an "Unknown Error Code 17002" and the Office365. After the failed update I can't update Office365 manually. The only way is to un- and reinstall Office365. What is Error Code 17002? Any advice? Thx, Alf
Problem in configuring Office365 account for SDP
Good afternoon, I've the following problem: we're in process of migrating our mail system to O365 and I need to migrate also the dedicated mail used in SDP to generate ticket. I'm doing some tests with a new email and I'm able to configure the outgoing
Agent Install issue
We are in the middle of replacing all our desktop PCs. Part of the image sequence is to install the Endpoint Central agent. 99% of the time this works fine, but occasionally some seem to hang up. I can see them in the console, but the agent is not reporting.
EWS / Oauth configuration
Hi, I'm having some issues getting going with EWS and OAuth, and perhaps someone has some input on what I might have missed. Currently on v11.1.0 Build 11133 - clean install for testing purposes. When saving the config I get a popup for 365 signin, where
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