Hi,

 

I seem to have hit a problem with my installation of service desk plus.

 

We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in.

 

We have reset the local admin account following the steps here ( http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work.

 

I seem to be at a loss as to what to do next, any help is really appreciated.

 

Regards

 

Nathan