Description field not available for relating while importing CIs from CSV
Hello, I'm working on the AssetExplorer system. And it seems, that I can't populate Description field with CSV import - this field is not available for relating on the CSV import form. In fact, I have the same issue as there: https://pitstop.manageengine.com/portal/en/community/topic/description-field-not-available-for-relating-while-importing-from-csv
UpdateManager not opening in 14.2 Build 14201
I am currently running version 14.2 Build 14201 of the ServiceDeskPlus on premis software. I am trying to update to the latest version of the software. When I try to run the UpdateManager.bat I get a command window and the confirmation to run as administrator,
Struggling to enroll samsung A8 tablet
Hi Folks, Signed up the MDM plus cloud service but cannot get our samsung a8 tabs to enroll via EMM It scans the code fine but i receive an 'unable to connect to server 443' error near the end of provisioning. The tablet boots up, it will have downloaded
No computers can update
We receive the following error when trying to do a manual update: Loading c:\program files (x86)\DesktopCentral_Agent\\client-data\patch-resources\rocky-patch-scan-data.xml failed. We also receive this error (Problem while generating patch scan data)
Could not see task is shared create in CHANGE.
Dear Team, I have a problem that all task that shared by another group created in change management which is shared to my group impossible to view. My role is here. Please check this issue for me soon. Thanks & Best Regards,
SMTP Configuration, all parameters return invalid configuration
Hi I'm evaluating the product, I've already made the various domain settings without encountering any anomalies, the procedure is linear, while I'm having difficulty configuring the sending of emails, extremely as it is the most trivial, every type of
Service Desk Assets
After building a new virtual machine, I'm able to see the asset in service within 24 hours. I've completed three different builds and they aren't showing up when I search them in assets. Is anybody having the same issue or saw this before/
Manage engine server fail to download redhat samba rpm packages
Hi there, I am using manage engine to patch Redhat Linux servers, I create a deployment for missing patches and select target computer, set reboot policy, when the deployment tries to download the missing rpm packages, it fails and I found the following
Custom Function for enabling request visibility based on departments / site
Since Service Desk Cloud does not allow you to select multiple departments or sights for a requester I'm unable to allow a requester visibility to requests from multiple departments. Has anybody approached this with a custom function in SD Cloud? The
Reboot of monitored server with agent after upgrading ADAudit Plus Service (Build 7212)
Hi, I installed an upgrade to the ADAudit Plus Service to Build 7213 from 7210 From the release notes of 7212: Minor bugs in ADAudit Plus' agent and UBA engine have been fixed. Today I learned that the agent is upgraded automatically and this is by design:
Endpoint Central Cloud - Remote Access - Communication Failed between Agent and Server
Hello Support, When trying to launch a remote session via DesktopCentral Cloud, we are unable to connect to any of our endpoints via Remote Control. The Remote Endpoints actually launch Zoho Assist, but our client never connects - the user sees that Zoho
No task filtering drill down list
Hi ALL SDP 14304. Default Task filter is missing ( How i can fix it ?
task menu doesn't appear
Ta
Agent install with wrong remote office
Domain: WORKGROUP Remote Office: 1. Default Site: Office - Distribution Server 1, IP:192.168.1.2/24, subnet: 192.168.1.0/24 2. 2nd remote office: Factory - Direct communicate, IP Subnet: 192.168.1.0/24 The current situation is both site are separated
service is not showing after configuring service on services catalog
Greetings service is not showing after configuring service on services catalog kindly note that i have activated the requester view and copied all the filed from technician view
Bundling of certificates into a keystore failed.
When trying to import our new certificate we are prompted by the system with the following error message: Since we are not buying the software I got an reply to just post a Community note instead. So here we are, anyone else with the same issue?
Unable to create bootable media
I keep getting this rather un helpful message: - "Unable to create bootable media. Try again after sometime" Does any one know what it means or how I can fix it? Thanks Tom
oputils not scanning network
Hello team, I have an issue is that oputils not scanning network. I followed this article https://pitstop.manageengine.com/portal/en/kb/articles/linux-why-nmap-not-works-subnets-in-ipam-not-scanned and it did not helps. Below output of all commands: Below
Setting email settings to send through O365
We recently moved our email to O365. I'm trying to set up the email settings on my Endpoint Central server. I have configured the settings as follows: Server Name: smtp.office365.com Port: 587 Sender Name: Endpoint Central Sender Address: endpointcentral@***.com
VNC Connection
Hello. I set the VNC settings for my sources with port 5900 but I can't connect with VNC connection but it connects with RDP. Thank you for helping me
Approval Changes Error
Hi team, I am currently getting an error in changes that I can see approve button. Even though I have given permission to my user account. This just happen when I upgrade my app to version 14.302 Please check this error urgently because I need to make
Upgrade failed from 11129 to 11200
in upgrade from 11129 to 11200 , got error in every try , the error in section dropping tables & specific UserAdditionalFileds Table , i drop any data in this table and any additional filed in application , but every time run updatemanager , i got this
Failed Logon Attempts
Hi, We're noticing that whenever PMP changes the password of an account on a remote client device a failed logon attempt is recorded on the client and on the domain controllers. We first spotted this when ADAudit started reporting hundreds of failed logons.
After upgrade to 14.2 the back button no longer takes us back to current account
Hi All, Has anyone else noticed since the 14.2 upgrade that the back button no longer takes you back to the current account that you are working in? Our techs are finding this quite frustrating since the upgrade. Regards, Martin
Install Agent
Hi we install agent with gp but this error acoured occurred Error
OS Deployment Imaging
I cannot seem to be able to Image computers lately from the server. I have to download the components and run them on the remote computer. The screen gets stuck on "Copying image creator components" I found this in the log files, If anyone can help
ProductType is being used by a module. Hence cannot delete it.
I created a ProductType, then deleted all the Assets in it, but I cannot delete the ProductType. Where else might this ProductType be used? I have no contracts, P.O.s or other entities. Thanks, Steve
Customize Approver Based on a field value - Deluge Solution
I have a service catalogue template that I want to use to create a request for user access that needs to be approved by different people based on the value of a field. I have a checkbox field with Software A and Software B. If user selects Software
VMware - WINPE Network Drivers
Hi, I am trying to PXE boot using OS Deployer to a Virtual Machine on VMware using VMXNET3 driver. This use to work flawlessly but I think a driver package may have changed, making the network driver on WINPE not work. Has anyone got a work around for
SD+ - v14302 - Can't delete or open many requests
Hello, I'm trying to depure some requests from my SD+ but I'm receiving the following error message for around 193 requirements: When I try to open any of this specific requirements, the following error appears: Can you help me with this issue? Rega
Add professional profile gives error
Dear, after enrolling a device and having it installed, we're getting an error when trying to add the professional profile. The user is getting the message "impossible to add a professional profile. Please contact your admin" (translated from french).
Update from Windows10 to Windows 11
Goodmorning Everybody I am trying to update our machines from Windows 10 to Windows 11 but I got a generic error message : Installation Failed - Unknown Error. Code : 50007
PDF24 Update never works
Hey everybody, I have the problem that the installation of PDF24 works, but the update package has never worked. It runs into an error every time in Intune:
Error code: 0x80070020
The process cannot access the file because it is already in use by another
Asset Ownership History sorting errors
Hello, From time to time, we discover entries (usually just one or a few) in the Asset Ownership History for a particular asset, that aren't sorted by date correctly. All other entries are correctly sorted, by date from most to last recent. We haven't
Setting up MFA on Password Manager Pro utilising Microsoft NPS as the RADIUS authenticator
Hi all Has anyone been able to correctly set up PMP with MFA that uses Microsoft NPS as the RADIUS server. We have managed to get it working fine using Microsoft Authenticator, however when it asks for the RADIUS code you can input anything into this
Endpoint Central 11 portal suddenly stop working and show blank page
Dears, My Endpoint Central portal suddenly stop working and show blank page. after restart the service or server working fine for almost 1 hour and service stop again. this is start after the license expiration. currently the new license are deployed
Asset custom fields with information not showing in reports
Hello, I have created several custom fields for pc but in the reports they always show the value as "no assigned" even though they contain data. The same happens with any custom field: drop-down list, a single line of text, date... It only happens with
Duplicate IDs on request detail HTML
Hi Team, I was trying to put a button on the right panel, near the RLC transitions section with a page script when I noticed that its section identification (data-cs-field="rlc-section"): has a duplicate value inside "request-header-info": So, if I use
Server Maintenance Menu no longer accessible.
v 11.2.2315.5 Administration Menu item, Server Settings, Server Maintenance No longer working unable to check maintenance status of Database. Error SORRY! Something has gone wrong, Unable to reach the page. Please return to Home Page If problem still
Cannot add Mikrotik device in netflow analyzer
Hello team, I hope you doing well. I am trying to add Mikrotik device in netflow analyzer but I cannot do this. I have configured Mikrotik and now looks like to add device I need configure it: I have configured SNMP credential but I am no sure what should
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