Notify Task Owner when there's a reply to email
Dear Support, I noticed that only the ticket owner is being notify when there is a reply from requester and not all the task owner. If there is a ticket with multiple task assigned to different technician. How can they be notified when there's a reply from requester? Additionally, Notification bell should have an option to show all notification in a 1 line list. this is extremely useful if you are receiving more than 50 notification a day. and there should be a markings if the notification has already
Agent Re-installation Error Message
I have a machine that had the Desktop Central Agent installed. The machine was moved to a different physical location. I was unable to remote to the machine so I did an uninstall of the agent. Now when I try to install the agent I get message - "This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic." Has anyone encountered this problem and know a fix? The machine is a Windows
prevent dcmsghandler.exe from taking focus?
Hi, One of my windows 7 pcs on the network is used as a media player to display promotional material but dcmsghandler.exe regularly steals focus which causes the media play to minimise and the desktop to be displayed. I've tried to run the media player in "fake" full screen (windowed mode without toolbar etc) and enabled the "stay on top" setting but it still minimises about 3x per hour. How can I prevent dcmsghandler.exe from doing this please? Paul
Security Questions requirements are too restrictive
I've just rolled out AD Self Service at my organization. I keep getting users reporting that for several of the questions there are restrictions to have 5+ characters when the question should realistically allow for fewer. For example if a user selects "What is your favorite color?" as a question, it requires 5 or more characters. So completely valid answers: Red, Blue, etc... will not work. I understand the need to require a minimum character length so that fields are not left blank, but not
Push Notifications IOS
Hi, I am running the latest version of the service desk plus app and the latest version of service desk plus. However i don't receive push notifications. If I go into the app then i will get see the 1 comes up or however many jobs i have but i dont get an alert. Can you please tell me why this is? its all set up on my phone and on my helpdesk but dont get anything unless i go into the app. Thanks, Ryan
CRC error during installtion
Dear All, I've got CRC error during installation, below is the screenshot of the error appear. What can i do to solve this problem?
Unable to search users with Employee ID / ipPhone
Hi we need to search users with their employee id / employeenumber / ippone attributes. how can we do this ? Product version: 6.2.9 Product architecture: 64 Bit Build no: 6292 Thanks,
Request does not fall under your permitted scope.
here is the scenario. 1. Ticket is Assigned to Technician1 2. 1 task is assigned to Technican2 3. Role is Set as Assigned to him[Requests and Changes only] Now the issue is technician2 cannot open the ticket. with below error. "Request does not fall under your permitted scope. So you are not authorized to update the same." However if a change the role of technician to "All in group & assigned to him[Requests and Changes only." Technician2 will be able to view the ticket, However I don't want all
SMTP Server Issue: can't connect to email relay server
I've entered the information correctly for connecting the PMP server to the email relay server that we have. The IP for the server has been configured into the relay. However, I receive the following message: Sending failed : Unable connect SMTP server Any thoughts where this is being blocked.
Changing requester's name does not result in the site updating to correspond to the new requester.
There are occasions when we need to change the requesters name on a ticket, however when the name is changed the 'site' field does not automatically update the site correspondingly to the new users associated site. Is this a bug or is there a workaround? Many Thanks.
Import users from AD - duplicate entry
We have problem with importing users from AD. We have users in our SD DB. When we want to update users (requesters -> import) we have (in serverout): Violation of UNIQUE KEY constraint 'CIRelationships_UK'. Cannot insert duplicate key in object 'dbo.CIRelationships'. The duplicate key value is (9145, 37043).| About 200 errors while importing.
ADManager Plus - Error while creating mailbox
Hi Team, At the time of user account creation using AD Manager Plus, I received an error stating " Only legacy mailbox is created, Could not connect to the Exchange Server. Click here to troubleshoot." The user account has been created successfully however there is no Mailbox created. Post which, I attempted to create user mailbox using the option " Create/Archive User Mailboxes " but then received an error stating " System.Management.Automation.RemoteException: This task does not support recipients
Fetch Mail Process Stops
We recently upgraded ServiceDesk Plus to 9.1 Build 9105. Since doing the upgrade, the fetch mail process will just stop for no apparent reason. Once you restart it, it may stop again in a hour, a couple of days or anywhere in between. Nothing has changed in our email server (Exchange 2010) or network. Is anyone else seeing this issue? Thank you, Carey Durbin Corporate Information Technologies Manager Bridgestone APM Co.
Graphs on custom widgets get squashed when there are a lot of technicians listed
Good day, Graphs on custom widgets get squashed when there are a lot of technicians listed. Please fix this. (Please see attached) Kind regards Renier
Remove ability to close a request with a blank resolution
Good day, Currently one is able to close a request with a blank posted resolution. Please resolve this. Kind regards Renier
Only 1 SSID is visible in Netflow version 11.5, 3 SSID from WLC being enabled.
Hi ManageEngine, As we are testing with the beta release for version11.5, we can now see flows coming in but only for 1 SSID in which we enabled 3 SSID for monitoring, Appreciate any feedback coming from you. Thanks, Ryan P.
One user who is a technician isn't showing up as a requestor
This prevents us from being able to cc him when replying to requests he needs to be notified of. He shows up in the database properly: user_id | first_name | name | status | ciid | technicianid | ciid | ciid ---------+----------------+--------------------+--------+------+--------------+------+------ 505 | Last, First | redactedname | ACTIVE | 588 | 505 | | 588
SoM - add computers - nothing happens
This has been present for at least a couple of patch versions. In the Scope of Management screen, if I click Add Computers, I see my domains. If i click Select Computers beside my domain nothing happens when usually there's a pop-up with a list of computers available. Due to this I can't remotely add the client to any machines. I've tried it in Firefox 39.0.3 and IE 11. I've cleared cache, nothing, pop-up blockers are off.
Access Rights (Roles)
Dear Support, I added Closing of ticket under "Edit" on roles and the technician were able to close the ticket. However he is also able to modify the request template used. the category and other fields. it should not work that way since I only allow the technician to close the ticket. There should be a way also to allow technician to only edit some of the fields but not all. because if our tracking and distribution team already set the template, category and other fields. we don't want the technician
Delete Parnet Type of Asset
Hi Dears I make a CI Type and then Choose Parent Type for my CI.as now i want to delete its parent and choose no parent for this CI. how i can bring this CI to the root?? there is just choose another CI as a parent type but i dont want it. Please help me im using sdp version 8.2,also i test it in the 9.1 but doesnt work. Thanx Dears
Change in $Description Field with v.8.0.0
I just upgraded to version 8.0.0 and am very irritated to see that the $Description field has changed, again, in the notifications. I used that field in the notification to the Support Rep when a contact replies to ticket. Before the upgrade the field would contain the latest correspondence from the user, so you could actually see what they replied with. Now it just shows the content of the original ticket, and not the email that just came in. This has happened before and is exceedingly frustrating
Empty Solutions assigned automatically when ticket is opened
Hello everyone, I got a problem that start happening Yesterday. Every time that a new ticket is opened, it add by itself a empty solution, causing the technician Always to click on Edit button, instead of typing it right away... Please see the attachments! How I may solve it? I have take a look into the template, but there is nothing on Solutions field. Thanks in advance!
ServiceDesk Asset Scan on Windows 10 Client and Upgrade Question
I have a Windows 10 test client. I have this system in my Assets and it is auto-scanned with all other systems nightly. This is an Intel NUC system, one of two that I have. The other is running Windows 8, and scans without any problems. The attached image shows how the Manufacturer, Model, and Service Tag fields look after a scan. I manually populate these fields on my systems. For this system, it changes to these fields to these odd "y" characters. If I changed these characters to reflect what
Migration Issue from MySQL to MSSQL
Hi All, I am trying to move between MySQL and MSSQL and am getting the following error Extracting backup file.... Please wait extracting backup file Please wait extracting backup file *************************************************************.\backup_info.xml Backpup data : Tue Aug 04 15:03:31 BST 2015 Database name : servicedesk Total Tables : 1403 Database Server : mysql Build Number : 9105 ************************************************************* Active
Still getting duplicate users / requesters
HI everyone, After updating to 8002, we are still getting new requesters duplicated when a ticket comes in. Each time we delete a duplicate requester, when the user submits another ticket, it just creates a new one with no login and no domain or any other information. The original requester is still there too. I also noticed service desk keeps picking up our domain name as a new domain. We've always had it setup as its' netbios name, "domain1". The full name being "domain.com". That one is still
Unable to Create Layer2 Map - No Credentials Available for Selection
I am running OpManager 11600 and when I go to "Layer 2 Maps" there are no Credentials available to select, it is just a blank box. Even though I have already defined SNMP, SSH and WMI credentials, and have already discovered devices and am actively managing them by their credentials. I've tried uploading a screen shot, but apparently the forum upload function doesn't work either (argh) ... So I've attached it instead.
some one can help me ??? can't start this on Centos
I have installed Appmanager on my server but i can't start this when running command : ./startWebconsole.sh and i see the problem No X11 DISPLAY variable was set, but this program performed an operation which requires it. java.awt.HeadlessException: No X11 DISPLAY variable was set, but this program performed an operation which requires it. at java.awt.GraphicsEnvironment.checkHeadless(Unknown Source) at java.awt.Window.<init>(Unknown Source) at java.awt.Frame.<init>(Unknown
Unable to change Category in Device Details
Hi there, We are running OpManager build# 11500 and currently have an issue when trying to update/change the "Category" value for a device. Under the Device Details tab for an individual device we do the following: Click on "Edit" icon (top right hand side) In the "Category" drop-down list select a new category Click on "OK" At the end of the process we do get an " Info" message at the top indicating "Field values are successfully updated to the database". However, the category value doesn't change.
Last polled value "No data available"
Hi, i'm new using opmanager and i'm trying to monitor a few devices using SNMP. The problem is when i add the last polled value of a performance monitor widget in the dashboard, sometimes it shows the correct value, however most of the times only show "No data available". Am i doing anything wrong? I would appreciate if someone can help me.
error migration from Mysql to Mssql
Hi I have a problem with migration from MySQL to MSSQL Database. When i try to execute migrateSQLData.bat i have error : D:\ManageEngine\ADAudit Plus\bin>migrateSQLData.bat ************************************************************ BackUp Database setup wizard ************************************************************ USAGE: migrateSQLData.bat [Complete path for backup directory] Database backup will be taken in the default path "D:\ManageEngine\ADAudit Plus\ bin\\..\backup".
first login fails
I have installed AdAuditplus on a windows 2008 server, I've restarted it, and restarted the service, but i still cannot login to the first page, using admin / admin i get no visible loading of any new page, just a spinning icon in the tabs bar ... I've tried IE and Chrome, but no difference
SCP Notification: Warning :Lucene Thread Stops
Hi We've SCP Build 7933 and after having an accidental restart of the running Windows Server, system started to send periodic emails with subject " SCP Notification: Warning :Lucene Thread Stops " and content as below: Product Name : C2E Helpdesk Build No. : 7933 System Error Notification Indexing (Lucene Thread ) is not running. Please delete the database entry (Task_Input entry) and restart the server to solve the problem Mail your Queries at supportcenterplus-support@manageengine.com Any idea
SLA Resolutions times
Hi I am implementing an SLA that must be resolved within 12 hrs, irrespective of Operational Hours, which are 07:00 - 19:00 Mon - Fri. Saturdays and Sundays are not considered Operational Days. It appears that even though this is configured to be irrespective of Operational Hours the clock does not tick on a Saturday or Sunday, therefore, if a call raised at 18:30 on a Friday is subject to that SLA, the DueBy Date is not until 06:30 on the Monday, using 6 hrs from the Friday and 6 hrs from the Monday.
Requester can't log into mobile app
This past weekend I updated our SDP server to build 9100. One of the big changes that I was hoping to leverage is the ability for Requesters to log into the mobile app. I've set up my test user with an API key, but when I try to log in from the IOS app (v3.2) I get the following message: "Error: Requesters are not allowed to use mobile application" Is there a bit I need to flip to allow this other than generating the user's API key?
changeDb on MSSQL
Hello, I try migrate my DB from one MSSQL server to another. While i select production server which have more the 7 instance ChangeDB.bat fail :( Exception in thread "AWT-EventQueue-0" java.lang.ArrayIndexOutOfBoundsException: 2 at com.adventnet.servicedesk.tools.ChangeDBServerGUI$2.focusLost(ChangeDBServerGUI.java:214) at java.awt.AWTEventMulticaster.focusLost(Unknown Source) at java.awt.Component.processFocusEvent(Unknown Source) at java.awt.Component.processEvent(Unknown
scan error Agent is not reachable ot time out
when done scan for computers error Agent is not reachable OR time out for Remot computers (WAN)
User Administration tabs missing for new admin
I have created a new admin user in our AppManager installation, but when logging on with the new admin account, the tabs for "Profiles" and "User Groups" are missing from the User Management page. Therefore the new admin cannot manage user accounts in the application. Is there another security setting that must be made to allow a new admin the ability to manage user accounts and groups?
I am unable to locate the following features that ME announced in previous (recent) versiones of SDP MSP
Hi ME Team, I am unable to locate the following features that ME announced in previous (recent) versiones of SDP MSP, sucha as: What's new in ServiceDesk Plus - MSP 8301? MSPSDP-7288: 'Vendor' can be added as a column in Asset List view - when i look at the list of what i can add nothing like "vendor" is available to select. (see attached pic) What's new in ServiceDesk Plus - MSP 8302? MSPSDP-5280: Customizable dashboard: - where does exactly one can configure the dashboard? Currently i have installed
Interfaces not staying on device
A while ago we re-installed our opmanager server on new hardware using the latest version to get a fresh start and clean databases. Since then I have 2 devices on my network with this same issue. Both are Sonicwall Firewall's model NSA 3500 (pre Dell). Both show no interfaces. I click discover interfaces and all the interfaces are correctly discovered. I tick the ones to add and click the save button, it reports 'interfaces added successfully' and it goes back to reporting "no interfaces are there
More Additional Fields
Hi There, It would be great if we could have more Additional Fields and for those to include hyper links. Thanks Daniel
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