Changing requester's name does not result in the site updating to correspond to the new requester.
There are occasions when we need to change the requesters name on a ticket, however when the name is changed the 'site' field does not automatically update the site correspondingly to the new users associated site.
Is this a bug or is there a workaround?
Many Thanks.
Topic Participants
nick.vandorp
ServiceDesk Plus
jmhelpdesk
Matt Litchfield