ServiceDesk Asset Scan on Windows 10 Client and Upgrade Question
I have a Windows 10 test client. I have this system in my Assets and it is auto-scanned with all other systems nightly.
This is an Intel NUC system, one of two that I have. The other is running Windows 8, and scans without any problems.
The attached image shows how the Manufacturer, Model, and Service Tag fields look after a scan. I manually populate these fields on my systems. For this system, it changes to these fields to these odd "y" characters.
If I changed these characters to reflect what should be there and rescanned, the changed asset gets renamed with a _old and a new asset gets created looking like the example. This happens every time I change the information and rescan.
My current version is: 8.2.0 Build 8217
Will upgrading to the latest version and build take care of this problem?
Regardless, what steps are necessary to take me to the latest version and build?
Please let me know, if additional information is needed.
Thank you for any assistance you can provide.
This is an Intel NUC system, one of two that I have. The other is running Windows 8, and scans without any problems.
The attached image shows how the Manufacturer, Model, and Service Tag fields look after a scan. I manually populate these fields on my systems. For this system, it changes to these fields to these odd "y" characters.
If I changed these characters to reflect what should be there and rescanned, the changed asset gets renamed with a _old and a new asset gets created looking like the example. This happens every time I change the information and rescan.
My current version is: 8.2.0 Build 8217
Will upgrading to the latest version and build take care of this problem?
Regardless, what steps are necessary to take me to the latest version and build?
Please let me know, if additional information is needed.
Thank you for any assistance you can provide.