Change in $Description Field with v.8.0.0
I just upgraded to version 8.0.0 and am very irritated to see that the
$Description field has changed, again, in the notifications. I used that field in the notification to the Support Rep when a contact replies to ticket. Before the upgrade the field would contain the latest correspondence from the user, so you could actually see what they replied with. Now it just shows the content of the original ticket, and not the email that just came in. This has happened before and is exceedingly frustrating to have these things change when upgrading. I need this fixed ASAP.
Topic Participants
Tom Lallis
SupportCenter Support
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