Inventory-> Computers not showing the correct /all IP Adresses
Hi, we noticed, while analyzing problems with the patch deployment, that not all Computer Show all of their IP Adresses when working from Homeoffice. Heres the details: Employee 1 has the IP 10.200.200.x which he got from our VPN Software. He also has
noteworthy access/administration logs in C:\Program Files\DesktopCentral_Server\logs
I'm in the process of configuring a log shipper for my Desktop Central server, and there are a LOT of logs to weed through in C:\Program Files\DesktopCentral_Server\logs What are some important ones? So far I've discovered C:\Program Files\DesktopCentral_Server\logs\access_logs\access_*.log
Vulnerability scanning - how often? force scan?
We have the Endpoint Security addon for Desktop Central and I've been busy fixing out of date software. (starting with the Critical over 90 days). I feel like I fix 90 bugs, but the list only goes down by 40.. or something like that. then the next
ME Patch Manager - Custom Scripts - Deployment policy's
I'm new to this forum. I need to shutdown a server services in a certain order. I'm looking for Powershell to add into the deployment script section. Stop-Service ServiceA
do { Start-Sleep -Milliseconds 200}
until ((get-service ServiceA).status -eq 'Stopped')
Migrating from Desktop Central cloud to on premise version
Hi all. We are currently trialling Desktop Central. I'd like to use the OS deployment / imaging functionality, which I understand comes with the on premise but not the cloud version. I have already completed some configuration, deployed agents, packaged
Trigger Software Metering generation immediately, before the following day of creating the rule.
We have an urgent request from our director to determine usage of Outlook.exe for Office 2010 due to the Microsoft action of disabling Basic Auth on all tenants in Exchange. I would like to execute this mertering policy immediately so that I can begin
Adding Routers and Switches via Import and thereafter Scanning and reconciling
We were migrating the asset data from our existing in house software to Manage Engine tool. The plan was we will upload the Network Devices (Routers/Switches) details via import and thereafter use network scan, so that reconciliation happens automatically
Which report, or custom query can be used to get Office channel information?
Since Desktop Central can determine which patch a paticular machine needs based on whether or not the machine has either the Enterprise Current Channel or the Enterprise Semi Annual channel, which report or custom query can be used to get a report of
Remote connect not working
Hi All, None of our agents are able to connect to remote systems today. When initiating a connection we get the "Unable to establish connection with the agent." error. Can someone confirm if this is a global outage? I cannot reach their phone support
Retiring a system, releasing it's license while retaining device asset record?
It appears that in order to remove a device from active inventory (as well as to release it's associated license) it has to be deleted from SoM, which removed it from records all together. Is there a way that a system can be retired in a manner which
Questions on logs for Remote Connections
Hi, Does anyone know which folders we can check the logs for remote connections that are incoming to my computer? Background: My mouse moved by itself and I suspect that the IT team was trying to access my computer for an update. Thank you in a
Linux Support?
ME Team, Are you actively working on additional Linux support, and what are the challenges? The support is so thin for most distros that it's not viable for the majority of Linux environments. We are an MSP who uses ME DC Enterprise internally and would LOVE to use it in our Cloud offerings. However much of our Cloud environment, including Hypervisors, Front Ends, Storage Nodes and Client Guests are Linux machines. I am mildly embarrassed to suggest this product, which I have implemented and for
Apple Warranty no longer updating
The Warranty section regarding "Expiry Date" no longer automatically updates. Either the URL has changed or ManageEngine needs to update their GSX certificate (If this has already been addressed in a hotfix, it was not mentioned in a changelog). If there is no GSX SSL certificate in place, then the URL should be redirected: Old: https://selfsolve.apple.com/wcResults.do?sn= New: https://checkcoverage.apple.com/us/en/?sn= The new page also requires a captcha to proceed. Our warranty expiration
Custom Scripts: Run on a defined schedule?
In absense of patching support for AlmaLinux I'm looking to temporarily run a script on a weekly basis that runs yum update followed by yum clean in order to downloa and install patches. I'm having difficult finding a way to do this via deskcentral and
Anyone have a script to remove all instances of Java 8 and install different version
Was using PDQ for a large project. As they had the built in scripts that aided in the deployment of Java. Tried copying everything over to DC for the remainder of the 100 or so machines but it's not working. Need to uninstall whatever version of Java
dcusbsummary.exe High CPU Utilization (2 Instances)
I have a Windows 7 VM on ESXi that has a desktop central agent (10.1.2127.16.W) that has two instances of dcusbsummary.exe running with high CPU utilization. What is this and can it be ended?
DC server and Agent issues Windows 10
When i try to install the agent either manually or using SOM, keep getting this error when running agent trouble shooting DCServerFlatName 8383 https Failed The request was aborted: Could not create SSL/TLS secure channel.
Query Report - Software Not on machine
Hi there was an older post about running a Query report to identify PCs that didn't have a specific software installed. We would need something that does that AND reports back the Computer and OU Name so we can weed out unassigned machines easier. At
Low space alert
Hi, I have just started testing Destop Central. I can't seem to figure out how to setup an alert for low disk space. Is this possible? Will be very surprised is it isn't. Also, does DC monitor services on Windows servers? Thanks for reading.
Custom Report - Computer Inventory Hardware Specification
Can someone point me to the right direction on how to create a custom report of each Computer in the inventory that shows all the columns (see attached image). When i created this, all the columns selected created their own lines. i want the report to show all this columns in 1 line starting with Computer name. i hope I make sense.
Computers inactive for a long time
As part of provisioning computers, we update the computer AD description with the assigned user. When users go on holidays and do not connect their computers and the computers do not report to Desktop Central after certain time, I would like Desktop
Live Chat not working?
The Live Chat (with support) option isn't appearing in our Management Console today. And when I click on Support > Contact Us > Live Chat, nothing happens. I'm also having an issue with our Secure Gateway Server, but I'm assuming/hoping that's a separate
Default Software uninstall string is wrong.
All uninstallation attempts were failing as below and when checked we found the above error. -- JABIR
Log4j security issue
What is Manage Engines response to this very recently announced major security issue with regard to Log4j? . https://www.bleepingcomputer.com/news/security/new-zero-day-exploit-for-log4j-java-library-is-an-enterprise-nightmare/ CVE-2021-44228 is the
Servers vs Workstations
We love Desktop Central! I have read that Desktop Central is great for server management too, but we have only used it for workstations for many years. I am wanting to start deploying it in our servers too. But, our workstations and servers are managed
Urgent Restore Issue
Hi, Edit: Restore "Cleaning up" is hanging on "Cleaning up redis temp data folder" Acting in response to this: Authentication Bypass using Filter Configuration | ManageEngine Currently the failed installation is on a 2008R2 Server with SQL Server 2012.
Printer installed Report
I have pushed a new printer through GPO and I am wanting to run a report to see which machines do not have it installed. Is this possible?
Windows 10 Locks up after login after Desktop Central Upgrade to 10.1.2127.18
Ever since we upgraded the DC Central Server to 10.1.2127.18, and subsequently the agent upgraded to 10.1.2127.16.W, we have been experiencing lock ups in Windows 10 20H2 right after login. The machine becomes total unresponsive, only remedy is to power
Shutdown Notice
When I try to open Desktop Central, I'm getting Shutdown Notice and that server is compromised. Is there another solution this other rebuilding the server?
Run a report to find computers without a piece of software installed
Hi Everyone Is it possible to run a report to find machines without a piece of software installed? Cheers
CVE-2021-44515 question
Hello, Can you please clarify if ME Secure Gateway Server is affected by this CVE? We're using Desktop Central 10.1.2127.18 and a Secure Gateway Server ver. 90092 Is it possible to use any "Exploit Detection Tool" for Secure Gateway Server like mentioned
Reset the software metering results
Hi I have been running software metering for Acrobat for some time but need to reset the results so I can see changes made to software installations, how can this be achieved.
How to uninstall software using script?
I have a script to uninstall Sophos virus guard from computers. How I can use it to uninstall Sophos through Desktop Central?
Desktop Central agent wrong Ip installing from SCCM
HI guys , Maybe I have more luck with the community than with a technical support that has not responded in several days and when it responds it is to say that it is reviewed logs . we are trying to deploy the Desktop central agent through SCCM but
Problem with the inventory module
We are having problems with the inventory module which is not registering the IP address and MAC address fields of the client computers. The strange thing is that in the agent module these fields are registered with the information.
ServiceDesk Plus 11301 Desktop Central integration
Hi, we recently upgraded our on premise ServiceDesk Plus installation to version 11301. When trying to enable Desktop Central integration we get the error. "Aw, snap! No internet on the server machine." We do have an internet connection on our server.
Double entries in DTC when imaging new machines
Anyone else having an issue when you image a new machine it puts double entries in DTC? The machines have the same IP and same MAC listed but there are 2 entries in DTC.
Agent Download problem
With this upgrade, the existing agents used for scanning Windows machines have to be replaced with the DesktopCentral agents. Support for scanning Windows machines by using WMI and Linux/Mac machines that use telnet and SSH is also removed.
DesktopCentral Client on Windows 11
I have tried to install the DC client on a Win11 PC using the 'SetupUtility' batch file and while it did install the client files the client wouldn't start or run. It was listed in Add/Remove programs but there was no system tray icon. Checking on the
Desktop Central Vulnerability scan asses
hi all there is a way to exclude a custom group from vulnerability asses scan?
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