Configure Email Alerts TO/FROM
Build No : 70127 Desktop Central 7 Inventory > Configure E-Mail Alerts > I set the To: email address in the box to [sendto@mycompany.com]. Click "Ensure that Mail Server Settings is configured." Configure Mail Server Settings and set Sender E-Mail Address to [sendto@mycompany.com]. Click "Send a Test mail", and test email is sent both FROM [sentfrom@mycompany.com] and TO [sentfrom@mycompany.com]. Can this be changed to send to [sendto@mycompany.com] as defined on the previous screen? Thank you, -Aaron
Lost connection when install agent
Hello, I am using manageengine and when I try to connect to the server admin page, I can't because access is denied.. I have install the agent in my computer, anyone know the reason why DC7 block connections from PCs with installed agent ?? Thanks
Instructions for setting up a remote database?
We have purchased ServiceDesk+ and DestopCentral Enterprise edition. Is there a way these two can use the same database? Or would there have to be two separate databases? Are there instructions on either of these set ups? We are waiting to get these installed but want to plan it out the best possible way. Thanks.
"Redeploy" in Software Deployment
It would be nice to have a "redeploy" option for a configuration -- specifically for redeploying to the computers that failed the first time. There may be an easier way to do it -- but right now, I filter by "Failed" status, cut & paste the results to Excel, and delete everything but the computer names. Next, I add a coma between each computer name and then I recreate the original configuration and paste the computer names in Target. Not hard, but a lot of steps. Seems like this would be a common
Breadcrumb path duplicate issue
Build No : 70127 Reports > Inventory Reports > Local Group Members > [computer123] > Scan Now Once the scan is complete, the breadcrumb navigation path is updated, adding [computer123] to the end of the patch, such that the following now shows: Inventory Reports > Local Group Members > [computer123] > [computer123] When you click on the first [computer123] link, another " > [computer123]" link is added to the breadcrumb path. Clicking on any of the [computer123] links prior to the last will
Deploying Trend Micro Officescan Client
Anyone had any luck with this? I keep getting critical errors (deploying as an msi). Installing manually works fine. Tried all sorts of variations now, to no avail.
SilverLight Update
Anyone else having a hard time getting DTC to get the latest MS Silverlight update pushed out? Man!!! Any insight would be highly appreciated. ;-)
Fix for issues related Graphs in Desktop Central.
Hi Team Greetings. Recently we found some issues related Graphs shown for the status update with some exception like shown below /jsp/configurations/common/configurationDetails.jsp] com.adventnet.sym.webclient.configurations.<someclassname> Please follow the steps to resolve this issue. The fix for this would be available in the upcoming release which would be sent through Desktop Central Newsletter. 1. Stop Desktop Central Server service (Services.msc or Start -> Programs -> ManageEngine Desktop
Network Configuration and Deployment issues for Manage Engine Desktop Central
Hi there, I work in the IT department of a growing construction company. We started using Manage Engine Service Desk Pro in our Help Desk a few months ago. Now we are looking at possibly getting into Manage Engine Desktop Central to assist with RDP connections, patch management, and software deployment. As some of our systems are not on our LAN but actually at remote job sites with internet access. I have setup a test system at one of the sites, and find that although it sends an initial report
Install in NT server ???
When i install a Desktop Central agent in NT server ... I got a popup message. "there is problem with this windows installer package. A Dll required for this intall to complete could not be run."
Desktop Central Question
Hi Team, When showing the details of a machine (under inventory), where is the detail for 'Location' captured from? Thanks Gopi ME Tech
Desktop Central error after update 70127
After I did the last update for the build #70127, all graphs and counters are messed up. For instance: inside any configurations previously (or even a new one) saved, the graph summary indicates 1 Success, but the list below shows me a lot "succeded" in Status. I think this is related to a bug during the updating, as if the DB wasn´t closed properly. How could I solve this ASAP? Any report I generate is wrong, for old or new configurations. Tks, Fernando Peres - Digisystem
Manage Licenses
Does anyone know why SnagIT version 10 does not show up on the product list when I try to add the license information for this software to Desktop Central? When I go into the software inventory, I can find the installed software without issue, so why is it not listed on the product list? All the other versions of SnagIT we have installed are listed. I added an attachment so you can see what I see when trying to add it to the licenses. Thanks.
Controlling a users desktop that have several monitors
I have now tested the remote desktop central functionality in icluded in desktop central. I now tested against a computer that have several monitors. I can only see one monitor though. How can I toggle viewing the other?
Desktop Central upgrade error
Hi Team we upgraded DesktopCentral to latest Hotfix 70127, but after upgrade, the message on the Login says you need to upgrade to 70127, but upgrade manager gives 70127 hotfix as applied. After upgrade the webclient is also not working. we dont have access to any TABS Logs and Screenshot attached in this link. http://bonitas.zohocorp.com/customer_uploads/2010_11_18_4_55_4_LOGS please assist immediately thanks Gopi ME Tech
Keeping the Desktop Central folder a manageable size
Hello, we are running Desktop Central on a VM. We have not allocated much disk space to the install. I've noticed that DTC saves info in the DesktopCentral_Server folder that takes up a large amount of disk space. Particularly the 'PatchBackup' folder. The 'Patch' folder is also several hundred megabytes and appears to just contain folders holding data for that particular patch. Can this info be safely deleted? I know I could back it up to another server or drive, but it takes a while to copy
Difference between Desktop Central And MSP Edition
I am testing the software for one of our small customers. I am trying to determine the differences between the 2 versions. I have a working installation of Desktop Central 7 trial currently but was hesitant to install the MSP edition because it seems to list the exact same feature set.
USB security with Desktop Central 7
We run Windows XP SP3 and use desktop central to restrict the use of flash drives on client pcs. On one client pc we have been getting events logged to USB/PORT Security Events. One is EventId: 4112, Source: EmbargoSvc; Event type: Error; Description: The USB/Port Security Service was unable to allocate memory for a required operation. Another is EventId: 4133, Source: EmbargoSvc; Event Type: Error; Description: The USB/Port Security Service was unable to open the device interface \\?\storage#removablemedia#7&18e6ee4b&0&rm#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}.
DTC Inventory Devices
Is there a way to add Devices which can't have the Client installed? Devices such as; network printers, switches, firewalls, Etc...
Discrepency between Patch Management and Microsoft Update
I am having trouble understanding why Patch Management says that some of my machines need a patch, but that patch is not detected by Microsoft Update. For example, Patch Management is reporting that 7 of my servers need kb983582, however if I go to Microsoft update, it it not showing there. How come?
Customized Patch Report
Hi There "vulnerable patch scan" I need a customized report that show total number of missing patches for a given group of servers. It should not show all missing "MS Patches" but all missing "Windows Server 2003, Enterprise SP2" patches in a List. So that I see Server1 missing 2 Server2 missing 12... So, I don't see how to use Filters for my own reports! Pat
Why the 'The network is not present or not started' message isn't appropriate in a specific situation?
Hi, I tried to copy a folder in a domain environment to several PCs' C:\Program Files folder, but received the above error message in Desktop Central about Win7 machines (on XPs was all fine). I tried everything about network and firewall without success. Checked the Workstation service status as well as it was suggested by Help. It was all OK, but the copying still not working. I thought it could be some kind of permission related issue. The domain user I used to log in was member of domain admins
Proper Domain Settings
Everytime I try to enter in the proper domain settings, I get errors. Can someone clarify what information should go where in the attached screenshot?
Prior Version Download
I need to download the last version, prior to the latest hotfix. I think the build was 70108. I had my server die on me and all of my backups of data are from this version. I cannot find my executable for the prior version and anything I download now, tells me that my DB version is not compatible when I try to restore my DB. Is there somewhere I can download prior versions so I can restore my DB then update to the latest after a restore? Thanks, Kevin
How to customize agents
Is it possible to customize the WAN agents to connect over ports 80 or 443 only? I have laptops in the field working behind very tight firewalls and they only have access to these ports. If it is possible, are there any directions?
Can we broadcast message in Desktop Central ?
We just migrate from Novell to Active Directory. We are considering Desktop Control and would like to know whether there is any way to broadcast message with Desktop Control to AD workstations ? Thanks
Deploying software issue.
Hello, I use the Desktop Central 7 central on a small network I manage remotely. Recently I've been running into a weird issue when deploying software. I would create a package and deploy to a computer. When the installation window appears it doesnt appear correctly as I can't select any options via the interface. Now when I open that same package from a network share the software opens correctly and it shows the options. I attached a Document to show you what I am talking about. Figure 1 shows AVG
Push functionality
Hi. Do desktop central have any form of push functionality? I want to be able to deploy new software to certain computers immediately without having to wait for the refresh interval
can't uninstall DC Agent
As you know, after upgrade DC agent to 70122 we have to reinstall all DC agent in all clients. For upgrade DC agent, we have to uninstall and install the agent by running UnInstallDCAgent.vbs and dcagentCleanUp.vbs. But we have problem that some PC can't uninstall due to system error. event error on event viewer: The description for Event ID ( 103 ) in Source ( DesktopCentral ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages
Office 2003 installation?
Hi I am not able to install the office 2003 package in client machine using desktop central .any can help me on this? Regards K.Moorthi
problem remote connecting
Hi All, Ive downloaded the 30 day trial in hopes of finally finding a secondary solution to our Windows SMS server we have in place. So far its promising however I am having a problem estalishing a remote connection via desktop central. I am receiving the error message: Old Agent is present in the computer: localhost. Can anyone shed some light? Thank you.
need help to uninstall DC agent
please help me to uninstall DC agent in computer client, since we have used UnInstallDCAgent.vbs and dcagentCleanUp.vbs but DC agent service still running.
Pls explain: Uploading the Installables to Server
6.5.3.2 Uploading the Installables to Server To upload the installables to Desktop Central Server, zip the contents of the administrative install and upload. You should also upload the 7za.exe located at <Desktop_Central_Install_Dir>/Desktop_Central_Server/bin directory where Desktop Central Server is installed. Given below are the options specific to Office 2007: 1. The application type is EXE 2. The EXE File name should be the selected from the network share where the MSP file is located. 3. Installation
Desktop Central Server Migration
Hi. I need to change my desktop Central Server. I would like to know what's the best way to do it without loosing any data. I've already changed Service Desk application with a full Backup and than a restore, but I can't find the full DB backup for Desktop Central, and I also don't know how to restore the schedule Backup. Thanks in advanced Regards Antonio Julio BA Vidros, SA
Report
Can you run a report based on specific values on the registry? Thanks,
Polling Interval on Remote Office WAN clients
Hello there, I have a quick question as regarding the Polling Interval on my Remote Office WAN clients. I need to reduce this value from 2 Minutes to 1 Minute due to Remote Controll issues. Do I just change this value on the server in the "Scope of management/remote offices" section or do I also need to change my WAN clients in some way as well? Thanks! Chris
How to update Distribution Servers and agents in remote office?
I've patched my DC server several times since it was first installed, and I've even reinstalled my Distribution Servers a couple of times after some of the patches. However, it doesn't seem like the agents on computers in Remote Offices are being updated. The agents on the computers in the local office (same subnet as the DC server) are being updated though. I was under the impression that the remote agents would automatically update to the latest version when the Desktop Central server was updated...
Desktop Central - October 2010 Newsletter sent
Hi Folks, Greetings from ManageEngine Desktop Central. The Desktop Central Newsletter for October 2010 has been sent. The newsletter has details about latest enhancements (build 70122) and the upcoming features that are under development. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com DesktopCentral | Forum
manually add inventory?
Is there any way to manually add inventory without installing the agent? For example a laptop that is remotely offsite and never connected to our network. We'd like to record (enter details manually) into DC and have a record of this equipment. Thanks Kevin
How to remove a computer from inventary
Hello, we're testing Desktop Central and don't know how to remove computers from inventory:
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