Does Desktop Central show when computers are online/offline?
I'm testing out Desktop Central 7 now (specifically the MSP edition), and I've only run into one signficant issue so far: I've installed one agent on a computer in a Remote Office. The agent installs without issue, remote control works pretty well, and overall things seem to work well. What's strange is that the Computer inventory, it always shows a user as being one of the "Logged On Users" no matter how long the machine has been offline. Does this ever get updated? Is there some other way to see
Processor speed in inventory reports
Is there no provision to include processor speed in hardware inventory reports?
Detail of the patch including when it was release, what will be affected - Desktop Central 7
How can I find the details of the patch that I found in the patch list. I tried to search from Microsoft home page with the patch ID, I cannot find anything even it identified as Patch from Microsfot.
Why doesn't the Computer Inventory View show me all the computers?
If I create an inventory report of computers, it will create a list, identical to our Active Directory info. However, when I am on the Inventory page with computers selected, all of the computers aren't listed. Some of them are missing.
Inventory view doesn't show all computers
When I am using the Inventory with Computers checked, it doesn't show all the comptuters. However if I run an inventory report I will get an accurate list, identical to our Active Directory info. Why can't I see the computers in Inventory view, and is there any way to show them?
Preventing clients from receiving Patch and Software updates while off-site using VPN
Is there a way to prevent clients from receiving Patch and Software updates while off-site using VPN with thier laptops?
Question on DCService
We recently had to reinstall DesktopCentral due to some database corruption. Nothing too hard, and the process was relatively painless. I uninstalled the agent across the board, then recursively removed the standard install directory from all machines so I would be starting with a clean slate. Subsequently, and only on some machines, I'm seeing a WScript popup (started by dcservice) that is trying to run a non-existant .vbs script. Since the standard install directories were clean, where does
Unable to remote control machines with multiple IP addresses in different subnets - and now scan fails as well
We have discovered that it the target machine has multiple IP addresses in different subnets then the we are unable to remote control them. The patch and asset scan work fine to these machine, however the remote control fails with "The network path was not found" After testing we realised it only affects target clients that have virtual NIC's configured for different subnets. The machines with the problem were running either VMWare Workstation or Oracle VM Virtual Box which both create virtual
Thinking about replacing vb login script with Desktop Central configuration (anyone have any experience/currently do this)?
I currently use a vb login script (like I'm sure many folks do), to accomplish a variety of tasks during login. I know that Desktop Central can do some/all(?) of the items my script does but I'm wondering if anyone has current experience and can comment on any pitfalls. My current script: Maps a few network drives (one based on username, one depending on whether a person is a member of a specific AD group, the other a general everyone gets it drive). Runs a batch file that overwrites a local file
Run File On Machine.
Hi, I have a piece of bespoke software that i need to roll-out to a windows 7 client. I've got a Folder that contains a bat file that must be copied to a specific folder on the C: drive then a bat file in the folder must be run as an Admin. The Windows 7 Client machines does not have local admin. So far I've created a bat file which uses xcopy to copy this software from a folder on a network share the folder on the C:\ Drive and tried to get Desktop Central to send this out, however it does not work
Update Agent Systray settings
If you deploy the agent, then go back into the Admin interface and make changes to the Agent or the Agent Systray Icon behavior, is that automatically pushed out or does the agent poll the config routinely? What is the schedule for this? I see 'refresh period 90min' quite a bit under the patch deployment... is this the same refresh cycle?
Remote tool not working well for remote office computers
Hello, I have moved our MEDC server to a server at our main facility, and installed the distribution server at my facility. I followed the instructions to install the desktop client to several machines here where the distribution server is. Since that time it has been hard to connect or stay connected to machines. I am in the same building as these machines and in some cases on the same subnet. Is there an issue with the remote tool and clients listed under a remote office?
DC agent install then uninstall
I have several machines which I can install the agent via SoM with no problem. I come back a few hours later and those very same machines show 'Uninstalled Successfully' for the agent status. I didn't uninstall the agent. Those PC's are not manned so the agent wasn't uninstalled at the PC's themselves by anyone. Why would a DC agent uninstall itself?
Cannot access AD via Desktop Central
I have added a remote location and deployed an Distributed Server on this location. The DS and the Desktop Central are communicating well. remote DS is in the remote domain. When I installed manually agent, all is also going well. However, when I try to edit credentiel to browse the Active Directory to select computers, I have th following message : "Domain Controller is not valid or not operational" How can that be ? I can ping it, see the shares and also logged into that domain. Thanks for any
Same missing patches keep getting offered.
I have a machine that keeps getting the same patches offered. Patch # 7995 and #9118. I have even ran the patches manually and the status returned was that the patch was already installed or part of a previous patch. Why do I keep getting missing patch warnings?
Assign printer based in ip-address or login-server?
Hi.... Is it possible to assign printer(s) to users based on the ip-scope og logon-server? Our users are located in different countries, where the networks' ip-scope differentiates on third octet (Denmark = 172.21.4.x, Sweden = 172.21.8.x, Norway = 172.21.12.x etc.) I'm looking for a way to assign one or more local printer(s) to users no matter where he/she is logging in. Example: If a Swedish user is visiting the Danish office he/she should have a Danish printer assigned, but when in the Swedish
App and Internet metering
It would be nice to have this function in Desktop Central. DC already has agents you just need to add the feature. Netsupport DNA has some sample of what should be. See link. http://www.netsupportdna.com/metering.asp Thank you, Niles
How to migrate DC to a new server?
Is it possible and if so, what steps need to take place for moving the DC installation to a new server. I have sent multiple emails to DesktopCentral Support and have not heard back from them. We want to move Desktop Central off an old server to a new VM server that has been setup. It will be much easier to maintain. I need to make sure that the agents that currently have DC installed will now point to the new server. Please help! Rob
Software Deployment Gets Integrated with ServiceDesk Plus
Hello, The Software Deployment module of Desktop Central now gets integrated with ServiceDesk Plus. This means, the HelpDesk technicians will be able to deploy software applications to user computers from the ServiceDesk Plus console. To enable this integration the following pre-requisites have to be met: Customers should have installed both ServiceDesk Plus and Desktop Central in their network The ServiceDesk Plus version should be 8.0 and Desktop Central version should be build #70123 or above
Asset sync DC7 and SDP wrong Domain name
We have both Service Desk Plus and Desktop Central with DC7 sending the asset information to Service Desk. However, when the asset information is passed to Service Desk, it sends the AD domain information and not the domain information that DC7 uses. Domain - company_domain AD Domain =company.local This casues an issue when trying to iniciate a software load from SDP to DC7. Service Desk finds the computer as being in the company.local domain but Desktop Central does not find it (thinking it
DeskopCentral MSP demo not working
Hi, Noticed http://demo.desktopcentralmsp.com/configurations.do has not been working for number days and before it was working it was very slow. Regards, /Eskimo
AD Reports for OU in Domain
Is there a way to have Desktop Central scan a specific OU in the domain for the AD reports? I was very surprised when seeing that our entire parent domain was scanned into the reports, and am now concerned for my job. I have this feature now turned off, but really do need it for our OU in the domain. Also, is there a way to purge all of that information out of Desktop Central? I have seen this question asked in 2009, but wanted to ask again.
Configuration Problem
Hey, I am working on creating a configuration to lock down computers for public use. In the configuration we have set several options. When we deploy the configuration, all settings seem to be taking effect except for the "network" settings. Any idea why this would be happening?
Yet to Apply
I have a working install of ManageEngine build 70140 and agents version 7.1.35 on 6 machines. Patch scans are working fine and patch deployments are also working fine. The problem is with software deployments. I deployed a package to all 6 machines. It deployed fine to 4 of them, but is stuck at "Yet to Apply" on 2 of them. I have restarted these 2 machines multiple times and the package still does not deploy. How do I troubleshoot this? Thanks!
Update delay
Please see 2 attached screen shots, both from 02.15.2011. The built-in Windows Update shows 4 important updates available, but the ManageEngine scan does not show these updates in the database, even though they are 7 days old! What accounts for this delay? I would assume and expect that all vendor updates are released into the VulDB within 24 hours of release by the vendor. Is this not true?
Feature requests
Please see attached
remote uninstall
I am looking for a way to uninstall a piece of software without using a configuration requiring the installer/msi for the original package. For many applicaitons, we don't have this information. I just want to remotely uninstall from a given machien based on the inventory information. Similar to what you can do in Lansweeper or some other products.
No "Mark as" Button in latest Patches
I can approve patches everywhere but not in "lates Patches"....that's not good... When i check the new patches i want to directly approve them or not...when you go to Latest Patches you can't do that....you have to go to Applicable Patches ...there you have "Mark as" ....makes no sense. Please add the "Mark as" button to Latest Patches in the next releases. Thx! Martin
Remote Control - WAN Connections slow
Hi, Our company has a lot of satellite sites connected to us through vpn tunnels over standard DSL connections. We have a problem, when using remote control, there is a bit of lag because the colours are quite heavy. Is it possible, as with VNC, to down scale the amount of colours so the connection is a little snappier? ie 64 colours Thanks
Executing custom scripts on workstations
When I execute a custom script (batch file) configuration at a workstation level, is it running as the user, or is it running with elevated permissions (Desktop Central service permissions)? Thanks, Dave
Destral Central MSP vs MSP Central Light
What are the differences between these two products? Does MSP central light have all the same capabilities and Desktop Central with added monotoring?
Desktop Central Agent Hangs during patch process.
I have noticed that on several occasions, and on different machines, the agent notification hangs during patch upload. It will sometimes get one or two patches installed and then just sit there until the system is rebooted. It doesn't give the user any further information, only that the patch update is underway and to wait. Waiting is of no use as It never finishes and closes the window on it's own. Once the system has been restarted all is well. It doesn't seem to cause any other problems other
Sha'kel Powell
I'm having some issues getting started. I connected to my Domain with ease but I'm haveing trouble connecting to my pc's, I get an error agent not installed can I get some help
Order of tasks in a collection
Hello. Is there a way to force one task in a collection to run before the other? I need to copy a folder from a network share, then execute a batch file based on files that were copied. Every time I create the collection, it reorders the tasks where the script runs before the file copy operation. Thanks. Dave
Hi, i am living in Pakistan, and using the Trial Version of ManageEngine Desktop Central but i am facing one problem of setting time according to our local time. Can you help me how to set the time re
Time Configuration
Desktop Central - Scheduled Reports
I would like to schedule the 'Vulnerable System Report' to run at a set time each day, be defined for a custom group of computers, and filtered for a status of 'Vulnerable' or 'Highly Vulnerable' and email me the results. Can this be done? Wayne
Finding under utilized/spare PC's in the oprganization.
Are there any methods/mechanisms in Desktop Central for finding PC's that are not being regularly logged onto and used?
MySQL database password and port number
Hello, I have a 30 day evaluaton copy of ManageEngine Desktop Central 7. I would like to know how to access the MySQL database. What is the user name, password and port number? And if possible i need the structure of the database. Best Regards, Omar Benrouijel.
Remote Control Problems
Hello I had 2 troubles using Remote Control feature. 1. I am trying to take control a Windows XP with several network adapters created by VMware Workstation. But the software shows me the message "The network path was not found". Please see the logs above [11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::checkRDSStatus --> ipAddress : 192.168.1.130,192.168.198.1,192.168.219.1| [11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning -->
limited admins
I am deploying Desktop Central at my compagnie and I have the following problem. We have several desktop administrators that have the pc's of a department in their care and have full access to those pc's. If I let them use Desktop Central they will have access to all pc's. Is there a way to limit a user in Desktop Central to a group of pc's?
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