CommonIP Configuration for HA
Hello, I'm trying to set up HA for SDP and I'm almost done, one thing that I could not figure out is commonip. I never did such configuration and have no idea what solution should I use. Can you help me and give any tip on what service should I do. Thank
status colors
Hi Sorry if It may seem silly but I don't know how to display status colors next to each status in the request list view. Can you help me please?
[Term of the Day]: Wireless Security Protocols
Term of the Day “Wireless Security Protocols” Definition — What are Wireless Security Protocols? Various wireless security protocols were developed to protect home and office wireless networks. These wireless security protocols include WEP, WPA,
How can i disable/remove "Status Comments" filed from Change Template
How can i disable/remove "Status Comments" filed from Change Template? I am trying via fields and Form Rule but "Status Comments fields not fount. Please help.
Set SLA by Item category automatically.
We design a Service form, (Request to Access ). By default the form doesn't have SLA. Items on the form ( CRM, ERP, VM,...) We want when requesters change the item on the form, Add a SLA to each item automatically. for example: 1-when requesters change
RECORDS OPEN ON A CERTAİN DATE
I want to shoot recordings whose status is open in the past. Registration may be closed now. Can you help?
[Term of the Day]: DKIM
Term of the Day "DomainKeys Identified Mail" Definition — What is DKIM? DomainKeys Identified Mail (DKIM) is an email authentication protocol designed to validate the email so that the receiving mail server identifies the sender. It makes sure that
[ESM] can not submit a Request via api for special instance in ESM
hi how can I create an incident from PRTG monitoring system and sent it to special instance? which parameters needed? Im trying to integrate PRTG Into Sdp for notifications My SDP version: 11125
Can add Additional/Custom fields only to technicians layout of incident and service template
I have created some Additional fields for Incident templates. When I open an existing Incident template, I can add these Custom fields only to the Tchnicians layout of the template, but not to the Requesters layout. The sam situation is with Additional
How to access all the requests in service desk plus using REST API??
I want to access the list of requests in the service desk programmatically via REST APIs. I am aware that from the service desk plus UI, I can access all the requests. With regard to REST API, I am able to access only 1 particular request with the help of the request id. But, i don't want a single request,I want to access the whole set of requests. Does anyone know how to do this??
Add new section in asset module
hi! Is it possible to add new Section in asset module - like on attached screenshot?
Translate for Additional Fields
Hi, How can I translate my Additional Fields in Incidents\Service Templates ? In "Admin - General - Translates" not working for Additional Fields.
[Term of the Day]: WHOIS Service
Term of the Day “WHOIS Service” Definition — What is WHOIS Service? WHOIS service is primarily used to identify and search for a specific domain name. WHOIS also supports searching IP addresses and hosts. It is one of the oldest tools pertaining
Non-IT asset treated as It asset and takes license
We are importing mobile phones trough the API so we dont need to import it manually. So the mobiles are handled in a excel spreedsheet and are converted to a cvs file that the integration engine reads and then populate the CMDB into a CI-type that are
REST API - Get all open requests
Hi, I can run this URL: http://supportserver02.domain.int/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=A60CD57B-BF08-48D9-ACFC-A9F110909938&INPUT_DATA=<Operation><Details><parameter><name>status</name><value>Open</value></parameter><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>25</value></parameter><parameter><name>filterby</name><value>Unassigned_Requests</value></parameter></Details></Operation> But it gives me all request - no matter
ChangeRequester Name will set automatically
ChangeRequester Name will set automatically when a New Change raised. Note that all of users already imported and Synched from AD. How we can i do that? Build is 11131.
Connection Error
Get this error in the logs. Scheduled report export via PDF. Any suggestions? Thanks! Connection is requested : Generate report.| [15:33:24:378]|[11-25-2020]|[net.sf.jasperreports.engine.fonts.FontUtil]|[WARNING]|[85]: Font 'Roboto,Arial,Helvetica,sans-serif'
Purchase Order Module Does Not Support Decimal Quantities
If you enter a decimal value such as .5 in the quantity field in a PO, it will produce an error when you try and receive the item. Labor is good example of where we need to be able use decimals such .25, .5, and .75 for hours billed by vendors. There
Auto assigning tickets based on To address
Hello, We have an email address for support however we want a secondary email help to automaticlaly assign tickets to a select technician based on when the email comes in to the help address. My Setup: Email added to incoming and alias on main email account
Change Management || Schedule Start
HI, Is there any option/way to use that i can set a rule that will not allow a Technician Set the "Schedule Start" date and time in the same day or 12 Hours before the activity time for a Normal Change Request. Thanks Mostafiz
[Term of the Day]: Data Lake
Term of the Day "Data Lake" Definition — What is Data Lake? A data lake is a centralized storage repository that lets you store all your structured data like tables from RDBMSs, semi-structured like CSV files, XML files, logs, JSON, etc., and unstructured
Requester is a Department Approval
I hope you are in Health and Safe, My Scenario is as follow: in my company, two roles created as "Head of Department" and "Approver". All of my department approvers are VIP Users. The application approval process in my organization consists of
How to costomize the request list?
Hello guys, how can i customize the request list which is shown below. I couldn't find this page where it is located exactly. I need to change the colors but when i look at the details i see the style code is added in the table not the css file. Many
How can I edit the Requester template?
Hello, I noticed that when I am editing the Technician template, I am able to add any available fields and I also have the ability to make a new field. However, when I am under the requester template, I am unable to add fields. I am only able to add sections.
[Term of the Day]: On-Line Analytical Processing
Term of the Day “On-Line Analytical Processing” Definition — What is OLAP? OLAP is an acronym for On-Line Analytical Processing, it is a powerful technology behind many Business Intelligence (BI) applications such as business process management,
Change levels
With the introduction of change levels, it seems each level is limited to 10 participants question Can the change level requirement be removed so that its the same as previous, if not can the limit of 10 participants be increased or removed We have no
Adding a field or option in the print preview section of the purchase request
Hi, I have a idea to suggestion. Adding a field or option in the print preview section of the purchase request to specify who approved your purchase and on what date.
Bulk Editing - Mark FCR
Is there a way to mark FCR in bulk? It recently came to our attention that the template we use to close a daily report does not mark this option. We need to go back and edit ~500 tickets (all with the same subject line) and it would be nice to not have
[Term of the Day]: ERP
Term of the Day "Enterprise Resource Planning" Definition — What is ERP? ERP, the acronym of Enterprise Resource Planning, is a set of business software tools that integrate your core operational processes into a single system. It helps to standardize,
[Community Digest] ServiceDesk Plus - November 2020
Here's the roundup summary for the month of November 2020! Version and Build releases: We had 2 build releases · 11131 (Released on 03rd November 2020) · 11132 (Released on 04th November 2020) Check our ReadME article for more details. Product highlights:
[Term of the Day]: Canonical Name
Term of the Day "Canonical Name" Definition — What is a CName? A Canonical Name, also known as CName, is a record in a DNS database that indicates the true hostname of a resource (a server or computer) that its aliases are associated with. It is
More fields on reports
Hello team, I need to put in my reports fields like approvalstatusdefinition.STATUSNAME AS "Approval Status", Approvaldetails.email as "Approver Email", longtodate(ApprovalStage.SENT_DATE) "Approval Sent date", longtodate(ApprovalDetails.ACTION_DATE) "Approved Date" But only is possible creating a query and is very difficult made changes to query. Could you add this fields when we select custom records and selecting all requests ? I will be happy
Approval Process
We are currently testing out the approval workflow and I have a few questions. Can an approver reject a request and then send that request back to the requester to edit? Are approvers able to edit a request that a requester has sent for approval? For
work logged on task does not appear on time spent reports
Good morning, We have just upgraded to SDP 8.2.0 build 8204. We can now log time against a task as well as being able to log time against a request. When we log time under the work log tab of a task, it also appears in the work log section of the request. This is great however time logged against a task does not appear on time spent reports. Time logged against the request (tasks tab) does appear on the reports but not if logged within the task. Please see attachment or image below for screenshots
Forward a ticket automatically to an email-adres
Hi, Our users create a ticket in Servicedesk with certain things we disacussed on forehand. Like when the subjectline contains ERP the ticket is set to the right technician, the rpiority is set, etc etc. This is done with a business rule and works fine.
report required
Hi appreciate if anyone could assist in creating the following reports in ServiceDesk Plus v11.1.0 Build 11128 1/ Weekly report How many new tickets sill open for the week and how many tickets still opened that were carried forward from previous week
How add an expired acquire order of some asset
Hi, we are try-ing to populate the Asset Explorer with the actual buy order of our assets. My goal was to try to insert an order of 5 august, that about in 10 day was approved and in september the assets was delivered. So I start to insert the PO order
[Term of the Day]: Bespoke Software
Term of the Day “Bespoke Software” Definition — What is Bespoke Software? Bespoke Software is often called customized or custom-designed or tailor-made software. The term "Bespoke" comes from the United Kingdom where it originally referred to as
Ticket auto-assign on email reply by technician
Hi I would like unassigned tickets to be assigned to the first technician who responds by email. We do a lot of out of hours support where a quick email response is enough to get started, but want the responding tech to have the ticket assigned to it
[SDF-51179] Mandatory fields in CMDB
Can anyone advise whether there is a way to mark fields as mandatory in the CMDB? I am specifically looking to make changes to the Smart Phone CI. Thanks
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