Hello,

We have an email address for support however we want a secondary email help to automaticlaly assign tickets to a select technician based on when the email comes in to the help address.

My Setup:

Email added to incoming and alias on main email account

Business Rule set up to pick up anything coming to help and to assign to technician

All other requests come through and auto assign via robin.

My issue is that the buisness rules isn't working meaning when you email help the ticket is being auto assingned to any technician not the one required.