Unable to Migrate from Build 14500 to 14501
We are unable to Migrate from Build 14500 to 14501 due to the following error message: How can we ensure the scheduled migration tasks are completed so the upgrade can proceed?
IPad asset scan
I read a post from 2 years ago that this was not possible. My organisation has nearly 2,000 Apple mobile devices, with close to 2,000 more in the next 12 months that need asset information added to service desk. Is there a way for us to automate this process, or will each device need to be added manually?
Query Report of Software List base on User
Hello, I'm trying to run a query base on all the software installed base on individual user or workstation. Can someone help? Thanks, Chris
Exclude non-operational hours from a report
Hi there - I am looking for a way to remove non-operational hours from a report showing average response time per support group: SELECT qd.queuename "Group", convert(varchar(10), (avg(wo.respondedtime)-avg(wo.createdtime))/1000/3600)+':'+convert(varchar(10),
Login using windows credentials or auto login
We have a hybrid on-prem & Azure AD system. Real users are sync'ed with AD and Azure, while we have some machine users that are only sync'd with the on-prem AD. These machine users are for anyone in the site location to use to submit tickets or requests.
Make all requesters as service request approvers
Hi, I have a scheduled job to import requesters from AD daily. Can someone share the method to query and update to make all newly added requesters to become service request approval by default? I have similar questions raised in the forum but no answer
Service Desk Plus unable to Login as any user (local or domain)
Hi All, I am unable to login to Service Desk Plus (free). I restarted a domain controller the other night, im not sure if this has anything to do with it. I cant login with a domain account or a Local Admin account. Yes, ive tried resetting the password as directed in the FAQ pages on the website with the scripts. The server log has the following error in it: [135]: FailedLogin occured for user : administrator wit hmsg : Exception while retrieving user account| Anyone seen this before please? Help
Removed ticket attachments from Forward template
Hello, As default it appears that when you select Reply or Reply All any attachments on the ticket are not automatically included in the email template, but when you choose Forward attachments are automatically attached by default and you have to unselect
Forms & Rules Export
Dear Team, it would be GREAT if there is a function to 1. Export a form with all it's attributes (Fields, rules,etc..) to a file which can then be imported again. This will save a lot of time and issues when you run in a corporate environment with a Development,Test,User Acceptance & Production area.
Can't Integrate Anaalytics into SDP
Hello, Anyone try to integrate analytics plus and just get and error? Can't even open up the settings for it, in fact I cant really do anything with the analytics I just bought. Maybe theres a way to reset or refresh and integration without being able
Assets issue
Hi there, I'm actually facing an issue with the asset. I created new IT assets and named it (Dell PCs) to add the PCs in inventory in that section. After 2 weeks we got a new employee, and I changed the assets state from in-store to in-use and I chose
Masterclass 2023: Season 2 Episode 3—Utilizing visual life cycles and workflows to standardize ITSM practices [On-premises]
Greetings from ManageEngine! Registrations for the third episode of the ServiceDesk Plus Masterclass 2023 are now open! We will be showcasing how to streamline and automate various ITSM practices using visual life cycles and workflows in ServiceDesk Plus.
[SDF-48845] Editor Field
Hi there, We were intending to use the Editor field in our Starters process to allow the line manager of a user to update further information / requirements about the new starter to progress the starter process. Which is fine for requesters, but we have
Scan Malicious emails forwarded to ServiceDesk Plus
We have KnowBe4 phish alert integrated into Microsoft Outlook that users can report potentially malicious emails. The phish alert (email attached) is sent to ManageEngine ServiceDesk Plus for our technicians to investigate if the email actually is a phishing
Cant start fresh SD+ on Ubuntu 23.08/Ubuntu 22.04
Hello Fresh install of SD+ on Ubuntu 23.08 / Ubuntu 22.04/ the app just dont want to start at all. Every time there is an error about "Trying to start PostgresSQL server failed" I was following the guide whole time but the problem still occurs Few months
API search
Hi ALL SDP 14500 We want to look for data in a limited period (using the parameter” date of making request”) among requests with a specific/ certain type of parameter from a customer field, to be sure, the number of request and other data from customer
SURVEY REPORT QUERY
Hi, We are using the freeware version 14.1 of service desk plus, we intend to procure the product soon and are in consultation with a provider. The most important thing for us at the current stage is to have a Survey report view that looks exactly the
An error occurred while processing an email. Mail Fetching process of ServiceDesk Plus was stopped. Please delete the below mail from your mailbox and restart mail fetching process.
Good morning, I've been having a problem for a few days. The incoming email recovery service stops and returns the error (SDP Notification: ERROR : Mail fetching process stopped ). In the incoming mailbox the emails are read but not processed. I'm using
Integration Servicedesk Plus (and MSP version as well) with SIEM sistems, exem: Qradar, syslog, splunk, etc
Our customer and partners are interested in integration Servicedesk Plus with their SIEM. As example, they need information from history tab from tickets, changes, etc.
I can't update to the build 14501
I have been trying to solve the following error when updating with updatemanager.sh for a couple of days now: Upgrade interrupted as the scheduled migration tasks of request notifications, inline images and resolutions are not completed. Make sure the
ServiceNow and SDP : Two Way Communication for UPDATES?
HI All - I've been reading documentation on ServiceNow and SDP API integration and I have a question. It seems when configured, the API can automatically create a ticket in SDP from ServiceNow and visa-versa (create a ticket in ServiceNow FROM SDP). However,
Report to pull all email addresses that have created tickets this year
Hi, How do I create a customer report that creates a list of each unique email address that we have received an email from? It would be especially good if it could also have a count for how many tickets were created by each email address.
Email Command - Date Field
What is the format used to set a Date field via email command? I've used both of the below formats but neither worked. The field just remains empty. All the other email commands I'm using work on this form and I've double checked the field name to make
How to recovery delete asset on SDP and Endpoint Central !
Please help us recovery delete asset on SDP +!
E-mail Command troubleshooting
Hi, Is there any way to troubleshoot e-mail commands processing? We've always had a bit of issue with some mails not getting processed correctly, but it has gotten worse after updating to 14.3 from 14.1. The emails are generated by a website form, so
Report All Users list
Dear All, Please help me create query MySLQ to create report Requester list (include all Requester and Technician) - All field data. Thanks & best regards Tung Tran
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop applications
Report for Software by User and Software by PC
Hello, I have the following Use Case: I need to know which Users have Software with "Citrix" in the Name installed. Those users could technically access Servers from one of our client companies and therefore need a higher office licence. So in short,
[Free e-book] Beyond performance: A guide to measuring your IT technicians' skillsets
We prioritize tracking and optimizing the performance of help desk technicians, but often fail to account for how closely performance is tied to technician skillsets. Identifying individual skill levels of technicians is vital in understanding and improving
Cannot Integrate AAP into SDP
When I go to SDP and go to integrations, then click the settings for Advanced Analytics Plus, it just pops up an error. Neither myself, co-workers, or support have been able to resolve this issue. I have restarted and shut down/rebooted the service. I
Time Showing in Description after Add a Request
I require assistance with the time output. Could you please review the script code in picture #1, the mandatory fields in picture #2 from the requester portal, and the output in the description field marked "on Form Submit" in picture #3? I would like
Cannot Import Users via CSV
I was originally attempting to import users via Active Directory, but I was running into an issue with authentication, and I decided to try importing via CSV file. I am now having an issue where it detects the correct amount of CIs, but every one of them
Can you make Multi-line text box for service request resources?
I am creating some service catalog request templates and I am getting requests to make some of the resource fields multiple line text boxes instead of single line. Any way to make this happen? Some of the questions we ask arent just a simple one sentence
Making a Variable Bold on the Description Using Scripts
I would require a small assistance to make a variable on the description in bold. As attached (script Image No. 2) please let me know the modification required on the script to achieve the outcome.
Security Headers
Need to to what should be included in CSP header,X-Frame-Options,Referrer-Policy
Cannot change retention days for the backup
Hi PitStop, I am facing the following issue and I need your assistance. In the backup schedule, it is set by default to retain backups for 90 days. However, due to the volume of data, I need to reduce this duration to 14 days. Nevertheless, I keep receiving
Multi-line text box for service request resources
Is there a way to add a multi-line text box to a service request resource? I'm a bit disappointed that the resource field types don't match the additional field field types. Thanks.
Delegate approval on Service request
Dear ServiceDesk Team, I don't see the feature delegate approval service request to others user/technician when the approvers out office or need delegate approval process. Could please give us any idea to realize this ? Thanks & best regards.
Schedule Location path is not accessibleGiven location to scheduled reports is not accessible
Good afternoon! Version 14.5 of Build 14500 added the ability to save a scheduled report to a network folder, but it doesn't work! An error appears: "Schedule Location path is not accessibleGiven location to scheduled reports is not accessible". Tried
Arrange Request Format to match layout when filling out
Is there anyway to get a form to match its layout when filling out the form vs when reviewing it? I put fields in a layout in such a way that is easy to fill out the forms. But when reviewing the form, the fields are all out of order. Please see the attached
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