FAFR script to populate drop down list of emailIds to notify for the requester. - Updated to allow email addresses not in user database.
Hello, I wonder if anyone else has this requirement: As technician, the field e-mail id(s) to notify behaves like this: As you enter an email address, hits in user db are shown automatically. If enteres email does not exist, it can be chosen anyway and
multiple request field update
Dear Team, We have an employee who was working in department "A" for 6 months, later he is been transfered to department "B" we have forgotten to update his department. Now we are facing a challenge to update department for each single request to the
About Parent ID or Request ID's initial to distinguish Incident and Service Request
I have been implementing SDP for a client (Enterprise license) and they ask for a way to distinguish Incident and Service Request based on Parent ID or Request ID's initial. I know SDP has a feature that is Delimiter but it still recognizes both as Request
Query report modified to include survey comments?
Hi all, I located the below query on the site and it works great. It allows you to generate a report which includes "Survey %". I'm wondering if anybody can expand the query to also include the survey comments? SELECT wo.WORKORDERID AS "Request ID", max(wo.TITLE) AS "Request Title", max(aau.FIRST_NAME) AS "Requester", max(ti.FIRST_NAME) AS "Technician", longtodate(max(wo.completedtime)) AS "Completed Time", longtodate(max(srm.Responsetime)) AS "Survey responded
Update Description with Multiple Checkbox Items
I am trying to update the description on the ticket with the items that are selected in the multiple checkbox field using a custom script. Currently I am running into a couple of issues. Example: Multiple Checkbox Field has option 1, option 2, option
Old version 9,2
Would you be so kind as to help me . I need an old version of the application Manage Engine Service Desk Plus ver. 9.2 Build 9205. I would like to install the free version or tryal and do i need a license for it? Can you send me a link for a this old
Reporting against Tags
We have a few user groups who would like to set specific tags against tickets, to allow them to better gauge how those tickets are affecting a certain part of the business, such as closing out financial periods and if the ticket is affecting that closeout.
Export Requests/tickets on servicedesk plus.
Hi All How do I get to export all the tickets on SDPlus, I want to import them to SDonDemand. Is there a query report I can use to export this information?
Status change on response
Is there any way to update the status based on response person? IE the requester vs technician. There was an item open here that asked for this to be part of the program, and as it's 10 years old and nothing has been done, is there a way around the fact
SD Plus 14503
What fixes / features does the new cryptic service pack 14503 patch include if any? The Release notes just state "Internal Release"? Not very helpful for customers really is it. Thanks
Servicedesk Plus System Requirements
Hello to all, is it possible to install Servicedesk Plus 64 Bits on Windows Server 2012 R2 Standard and MS SQL 2012? Thanks in advance
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
[SDF - 63675] Approved SR\Change historical data end users home page
Hi, There is no way to know the history how much Service Request he\she approve so far and details of those SR. It will be great if a visibility can be provide the Service Request Approver home page or provide a link where he\she can get those information.
Script Error
I'm trying to write a custom function that will run against incoming requests. It grabs the requesters id, does a GET to grab their information, pulls their managers name and assign that value to a custom field on the request called 'Reporting Manager'.
Ne pas identifier le technicien qui crée la résolution
Bonjour, Est-il possible de cacher le nom du technicien qui ajoute une résolution pour que le demandeur ne voie pas qui a mis cette résolution ?
How to avoid the User to enter atleast 20 Letters (characters) in the Description Field?
Is it possible to avoid the User to submit the request without entering minimum 20 Letters (characters) in the Description Field? We want to prompt the Warning message for the User to Enter Atleast 20 letters so that the request can be submitted (stop
Other SDP modules to handle service contracts (Actual Hours vs Budgeted, etc)?
Hi All - Are there any SDP modules that handle service contracts that can bolt on to our existing SDP Requests solution? We currently service clients and are using offline tools to tracks Actual Hours worked vs Budget across each Technician and Client.
Mobile application ADFS login not working
Hello, I'm trying to get mobile application "ServiceDesk Plus v 5.9" work and having troubles. Tested on devices: Samsung S10, Xiaomi MI9 (Android 10) We have local login disabled and enabled SAML login via ADFS (Windows Server 2022) I can login from
E-mail Commands
I'm working on a process where automated emails from our HR's on-boarding software send an email (with email commands) to our ServiceDesk email in order to create a ticket. The issue here is that the email commands do not work when coming from the email
Service Category: IT Service vs Business Service
HI ALL. What is difference between IT Service & Bossiness Service in Service Catalog ??
Approval function for some of task or ticket
Dear All, I'm a new user for ServiceDesk Plus free edition. I'm seeking a function for ticket or task which user create by email or web portal. It can be go to approval process if they requiring to create account or system access after submitted the request.
Old Custom Scripts dont work anymore
Hello i use atm: 12.0 Build 12010 Cause we could not update to a newer versions since this is the last version with NTLM ... But since we will soon move to the SAML SSO i tried the newest Version of SD to minimize compatibility issues. After i did that
Skipping Database backup during upgrade
I am upgrading our service desk to the latest version and because of this I used the -DSkipForcedBackUp_13000=true but when running the upgrade it still prompted me to back up the database and I had to cancel out as it would take 15 hours per patch and
How can we add Criteria to View only Open, In Progress and On Hold Tasks on Change Requests?
I have prepared below Query but I can't able to add a Criteria to view only Open, In Progress and On Hold Tasks associated to the Change Request. Please anyone can help me to add the Criteria on the "Task Status". Query : SELECT "chdt"."CHANGEID" AS "Change
Auto assign or close tickets
Good morning, I am wondering if there is a script to auto close or assign tickets to a certain tech based off of who it comes from? We have certain tickets that are always assigned to certain techs and at times we receive advertisement emails that auto
Price of the services Servicesdesk
contact me by email
Can't start server on Ubuntu
OS: Ubuntu 20.04.6 LTS Postgres 12 ManageEngine ServiceDesk Plus 8 I installed ServiceDesk by running .bin file Standard+Free Edition. When I try to start the server I get: /var/www/vhosts/****/httpdocs/ServiceDesk/bin #~ sh run.sh JAVA_HOME : /var/www/vhosts/****/httpdocs/ServiceDesk/jre
Manage Engine SD and Remedy ITSM Integration
Hi, we have requirement to integrate SD plus with BMC Remedy ITSM. Basically we want to create ticket Remedy ITSM whenever we have new ticket in SD plus. Remedy has shared rest api for ticket creation which we want to configuration in SD plus. They have
outh
I folow all the stepts to configure m365. Everything was ok but after I enter the pass and the credential to connect to aplication Ive got error
Status resolved automatically to closed
Good afternoon. Tell me how to do it correctly so that when a specialist sets the status to “Solved”, after X days the application automatically switches to the status “Closed” if there is no response to it. Is it possible for specialists in general to
Allow comments tab to change status of tasks
Hi, Is there a way to add/activate the same dropdown that tickets have in the resolution tab to change the status and add a resolution? For example, in a ticket (not task) you can add a resolution and simply click the dropdown under the text field to
Is there an option to make Custom Views visible to Users
Hi As Administrator I'm able to create Custom Filter Views an Mark it as public. But this Filters are only visible to all technician. I'd like to create a custom filter for the users. How can I do that? Regards, Markus
Python ImportError
Hi, does anyone knows how to resolve the issue? I am getting the error whenever I am invoking my custom scripts from the custom menu or by using custom trigger, e:\ManageEngine\ServiceDesk\integration\custom_scripts\functions.py", line 28, in from idna.core
Contracts
We just started with manageengine. I am at a blood center and the executive team found out we have a contract management system and wanted to use it for the whole facility. I was looking at it and can't really see a way to categorize by department. Does
Show Department Assigned Assets to Requester while creating Incident
Hi, I would like to know about the possibility of showing Department Assigned assets(not assigned to any user) to the requester while creating incident ticket. Currently the Assets selection field on Add Request form is showing Assets assigned to the
How to add a custom filter for portal users
Hi, I want to add a custom made filter in the filter list for the portal users. How does that work? And there are a lot of system filters that have no use for our end users. Is it possible to disable those filters in the portal? Regards, Olivier de
SLAVE MODE on primary server
Hi, We are using FOS and facing an issue where the service on the primary server is not running and goes down each time we try to start it. From the traces, we were able to see that the primary server was attempting to start as a secondary server, and
Report to show in what templates Additional fields are used?
Is there a report or a way to find out in what templates (Incident and Service Request) all the Additional fields are used?
Announcement on discontinuation of support for MSSQL server 2008
Dear Users, This notification is relevant to customers having ServiceDesk Plus hosted on MSSQL server 2008 in their environment. To address several adversities, it is always a best practice in the technology industry to substitute old products with new
Tickets and contracts
Hello guys, I often have tickets for which the end result is a contract. So we use ticketing for more than just IT-related problems. Discussions, contract renewals, quotes are also asked simply by raising a ticket and doing the communications with a supplier
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