Asset Bookings - No Technician Notifications
We were very excited to see the release of the Asset Booking module but we've unfortunately hit an issue right at the start. How can we notify technicians that a new booking request has been submitted? There are some triggers that can be enabled in Notification
Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields
Asset Loans with Ticket Workflow
Hello, Has anyone looked into automating asset loans via ticket workflows? If so, how did you go about it? Here's what I've been tasked with: 1. User creates a ticket with a custom template that I'll call "Asset Loan Request". 2. User selects the amount
Migration to SDP MSP
Hi, Team, is there a way to migrate Support Center Plus to ServiceDesk Plus MSP? Thanks.
Request Custom Function error Exception - 'SSLException'
Hello, I'm trying to use Request Custom Function to update request details. I found a script from another topic, but I'm getting "Exception - 'SSLException'" when trying to run it. Our servicedesk plus is a https site only, so maybe I'm doing something
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
Critique of the Multiple Similar Products (SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP)
Dear ManageEngine Team, I would like to take a moment to offer some feedback regarding your current product offerings in the IT Service Management (ITSM) space, specifically SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP. While I recognize
ServiceDesk Plus and ServiceNow Integration : OAUTH?
Hi All - Customers are reaching out saying Basic Authentication is deprecated and that would prefer to use OAUTH when integrating with ServiceDesk Plus. What is our POV on that? I only see Basic Auth in the setup instructions...
Deluge Custom Function Example - Add a Task to the current request.
Hello, I want a Request Life Cycle transition to add a task template to the current service request using a custom Deluge function. Can anyone provide an example or point me in the direction of one?
How to disable the reason for a Web Remote connection?
We just upgraded to SDP 9323 so we could try out the Web Remote Connection. Whenever we try to connect to a host, we're prompted with entering a reason for the session, which is required. We do not want this to be required. Thanks.
Great ideas to get ahead of ServiceDesk Plus!
You must know SharePoint. This software has an internal social network that helps organizations to manage their internal communications, information and programs more easily. It will be great if ServiceDesk Plus is equipped with internal social networking
This request does not fall under your permitted scope.
I have am external vendor that needs to be able to submit us a ticket. They have an acct and Role setup just for that. My issue is that they can in the 'Request' page they can select 'All requests" and see every vendors queue as well as all of our companies.
Servicedesk plus 14.1 - Ajout choix d'actif dans la demande ou tâches
Bonjour à Tous, Nous souhaiterions ajouter cette liste de choix d'actifs dans notre formulaire de demande : et / ou l'ajouter dans un champs dans le formulaire "tâches" : L'idée c'est d'avoir plusieurs actifs différents dans chaque tâche de la demande.
Microsoft Entra Verified ID integration
Is Verified ID on the roadmap for integration with ServiceDesk Plus? We'd like to have a user verified when they call in for a password change and it show up as a choice in ServiceDesk Plus for them to click that then can be linked to a ticket.
Clear Status Field
Hi, I want to force my technicians to choose a status on ticket creation. Right now, its mandatory but i have to set a default value. How can i force "Status" selection?
Upgrade from 14840 to 14860, getting AuthToken Invalid after login
Hi Just upgraded ManageEngine ServiceDesk Plus on prem from version 14840 to 14860. I am using SSO via Azure login. I can authenticate, and I am redirected to the Calendar view. Clicking on "Requests", I get an "AuthToken in the request is invalid. Unable
IT Services vs Business Services
Hi, I am trying to ensure I put things in as the correct CI type and several items could go in either Business Service or IT Service, depending on how you look at them. Would I be correct is stating the following: Business Services are services, supported by the IT department, that the business users consume on a daily basis without further requests e.g. a CRM system, communications platform, intranet or internet connection IT Services are services that the IT department provides generally on request
Upcoming Release : Lookup Field Enhancements
Dear users, We are ready to unwrap the upcoming enhancements in Lookup Field. Below is a brief run-through of the same: Lookup Field Enhancements You can now add lookup fields to request templates. To create a lookup field for
Case synchronization between ME SD and third party tools
Dear Guru, I would be very grateful if you would be kind enough to help us with two questions: 1. The synchronization between two systems. We use two systems as Incident Management and Change Management: - Case Management - Service Desk (Manage Engine)
Free License for Latest Version
I tried to download latest version on windows 10. it is working OK and showing 30 days validity. I have downloaded free license for 5 user but I am not able to select license file. It is showing that this version supports only to windows 19 and above.
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Which specific log should i be looking at?
How to move service catalog template to a different category
I have some service catalog templates I need to move to a different category. I don't see where I can do that. I'm using SDP 14303.
Mailbox is not accessible
Hi all, On the Incoming Mail Server Settings, there is error "Mailbox is not accessible : "Error while connecting to mail server.". In the meantime, mails will not be fetched in the mail fetching schedule." No issue on the Outgoing setting. i just recently
Maintenance planning notification
Hello everyone, For a daily maintenance schedule, can we exclude weekends please? Saturday and Sunday or Sunday only? Thanks in advance Kind regards,
Notification for support group
Hello everyone, We would like to set up a request for a group of people. When the request is sent, the members of the support group will receive the notification of the request. If anyone has any idea please? Best regards,
Notification when ticket is assigned to group
Hi, Is there a way to be notified with the in-system bell notification when a ticket is assigned to a group, but not directly to me as a technician? I understand that e-mail notifications is an option, but I would prefer to have this functionality within
SD+ Mail has stopped working after updating an SSL certificate
We are happily using an older version of SD+ and today we are having problems picking up the mail after updating an ssl certificate. Where can we find the relevant log files (presumably POP3 is one of them) so that we can troubleshoot the situation? The
Field Lookups - MSG BOX alert if exists
Hi Is it possible to raise a message box if a value has existed in a previous ticket? For example - we have requests that have a custom field called 'Claim Number'. Is it possible to have the system check when a request is opened or edited to see if that
Listes actifs
Bonjour à tous, Nous sommes en train de remplir notre base de données "Actifs" sur Servicedesk plus. Et nous souhaiterionsa savoir s'il est possible de faire une extracion de tous les actifs, afin de voir les actifs qui n'ont pas encore de produits associés.
Report license software by site and custom attributes
Hello, I'm working to create a custom report with status of licenses: installed, purchaed, allocated, available... this is the query: SELECT "softl"."SOFTWARENAME" AS "Software Name", "softcomp"."COMPLIANCETYPE" AS "Compliance Type", "swmfg"."NAME" AS
ServiceDesk Plus hosted through Azure app proxy - mobile app login issue
With v14850, SDP supports Azure Application Proxy (with pre-authentication). However, login attempts with the Android mobile app (v6.0.4) result in the following error: "Azure pre-authentication details are not configured in the application. Please contact
Approving a request using API
Hello, I'm trying to use the API to approve a request but can't seem to get it to work. I have two use cases in mind that I'm developing, both of which are using the same request template with two approval levels. To explain context I'll briefly explain
Build 14900 vs Build 14860
The readme currently lists build 14900 as the most recent build, but the service packs page only offers up to 14860. Was there an issue with 14900 and it's just not being recommended at this time? Or is this a problem with the service packs page?
Devs' got it wrong.
Hi. Just updated to version 14202. One of the issues we were hoping was fixed was not being able to use multiple monitors when replying: https://pitstop.manageengine.com/portal/en/community/topic/latest-version-reply-forward-template-now-doesnt-allow
Survey notification
Hello, We would like to know if it is possible to send a reminder notification to an applicant when he has not yet participated in the user satisfaction survey? And also to set a deadline so that the survey does not expire if the user wishes to complete
Edge Browser with Auto-fill breaks templates
We're getting reports from our users that the Edge Browser with "Save and fill basic info" turned On, does strange things to templates when they are being filled in. When people come to a text-field where they enter an e-mail adress, it seems like autofill
Was the 'reply pop-out' fixed?
Hi, We put off upgrading our SDP version because there was a change that when you clicked 'Reply' it wouldn't appear in a pop-out anymore, and would only be shown within the same window. Was this ever fixed so that the new reply box would still appear
bcc and send to a third party
Can we have the option to bcc (in a message/reply) and also an option to send an email to a third party from the request. On occasions we need to bring people such as the ISP or a cabling company into the request and that would be useful. At the moment we hit the reply button and change the email address. Multi technicians to a case would be useful. Today I took over a request from a colleague who was out on site so I changed the technician to me so that I would see any incoming emails (in my open
Change calendar
How do I add the change calendar to the self service portal for my users? I want them to be able to see the change schedule.
Requester Homepage Customization
Hi I have created another page in the Requester Homepage Customization section as there are some good tools that have allowed me to create a hyperlink portal to different places. Is it possible to hyperlink this page to a button on the current requestor
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