Good afternoon friends,

Our COO asked we devise separate reports which will show him two things.  

1. Any open/assigned/unassigned tickets which are older than 10 days 

2. Any tickets that are open/assigned/unassigned that have no response.

I'm fairly certain I can piece together the first report but I'm thinking I'll need to code the second one.  Has anyone had any experience or come across this sort of request? 

The first report, I have a tabular report which is currently sorted by category.  I set filters to show "open" and "Time Elapsed" to greater than 240 hours.  So I think i got that going ok but if anyone has any advice on a better method, i'm all ears!

Thank you!