Experiencing issues with sending report from SDP to email
Hello team, We are currently experiencing issues with sending report from SDP to email and also scheduling reports is blank data. ServiceDesk Plus (Production) Current Version: 14.8 Build 14850 ServiceDesk Plus (UAT) Current Version: 14.9 Build 14900
Création récurrente destickets via une automatisation dans SDP.
Bonjour à tous, Nous avons des tâches systématiques au sein de notre entreprise (tâches hebdomadaire, mensuelles) Et nous souhaiterions savoir s'il y a une automatisation qu'on peut faire sur SDP pour la création récurrente des tickes (via une automatisation
Création nouveau menu pour la gestion de mouvement d'un actif
Bonjour à tous, Nous souhaiterions créer un menu personnalisé pour la gestion d'un actif. Et mettre dans ce menu un formulaire pour enregistré les mouvements d'un actifs : entrée et sortie. J'ai déjà vue le lien pour la création d'un nouveau menu : Ajouter
Ajouter date dans l'objet de la demande - Servicedesk plus
Bonjour, Nous souhaiterions ajouter la date de création de la demande dans l'objet de la demande pour une demande spécifique. Exemple : Demande de modification du {$created_time} Mais le {$created_time} n'affiche pas la date du jour ou c'est une autre
Actifs "disposed"
Bonjour à tous, Nous souhaiterions savoir où est ce qu'on peut trouver nos actifs avec le statut "Disposed" s'il vous plaît? Cordialement,
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Actilfs liés à un département
Bonjour à tous, Nous avons quelques départements en doublons sur Servicedesk plus et nous souhaiterions supprimer ceux qui sont en double (différence avec accent ou majuscule) Nous souhaiterions savoir comment filtrer les actifs qui appartiennent à ces
Telegram survey
Hello friends. Please tell me, can I initiate a survey upon completion of an application in Telegram via the API? We have set up surveys to complete the application by email using standard means.
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus product experts [Nov. 21]
Greetings from ManageEngine! We are excited to announce that registration is now open for the finale of the ServiceDesk Plus Masterclass 2024. In this episode, learn how to utilize the latest features and enhancements and connect with our product experts
Need Request Filter by Department Head
We are leveraging Department Head to We have multiple Departments that role up to a single Department Head. So, we need to be able to create a Request Filter (view) that groups requests by the Department Head. When creating the Filter, the Department
aJout champ actifs dans modèle de champ
Bonjour à tous, Nous souhaiterions ajouter le champ actif dans un modèle de tâche sur servicedesk si quelqu'un a une idée s'il vous plaît? ça devrait génerer les nom d'actifs et on peut choisir.
Dynamic Approval Stage for deferent user`s Department
Hi I need custom script or other method for change dynamic approver in service catalog for deferent users`s department if user`s departmen = xxxx , first stage approval = yyyyy ,etc,...
Disabled fields on edit mode become active and editable in editing
Hi, I have a template for a service whose fields I have disabled in edit mode. The problem is that when we use the browser "back" option on the edit page and click on the fields again, all the fields can be edited.
Approver Level 2 Cannot be the same as Approver Level 1
Dear Support Currently we have setup the template and approval triggered using script. However, currently, our concern is, how to avoid the same approver at level 1 become approver at level 2. Is it possible to do it via script or FAFR? Seek your suggestion.
HyperLink in Request Form or Redirecting Request Form to Another Intranet URL
Hi, how can I publish a request form with a Hyperlink that users can click and will take them to another Intranet Site? Even better would be if they click on the request form they are redirected to the other site I have. Maybe it can be done with some SQL hacking etc. This is really a major show stopper, we have some requests that must be handled in a different system and I can't redirect users from the service desk system to it. thanks
Impossible de modifier donnée des actifs dans Base de données CMDB
Nous avons le type de CI "Network" et nous avons importés des données dans cet actif depuis Base de données CMDB Mais nous ne pouvons plas modifié les types d'actifs dans l'actif Network, cela n'affiche rien. Mais les autres actifs, nous pouvons bien
Blocking request closure
Hi, Is it possible to block the closing of a request if someone other than the assigned technician is doing it? I looked for such an option in User & Permission Roles, but unfortunately I don't see there the possibility to set something like that. T
Building Certificate chain error
it errors out when I try to import the SSL certificate into the program
Manage Engine GUI not responding
Hello Team, Since we upgraded the licence , we 're not more able to access the GUI of Manage Engine SDP MSP. Here you have the error message Kindly assist us , Thanks
mail server settings for Microsoft Graph
Hi, When I try and update the mail settings for Microsoft graph I get the error: invalid value specified for the parameter incomingewsurl Can anyone help with this? Currently running on linux Version 14720
Looking for help with a query report
Hello, I need a custom report that lists all my workstations with the status "in store", along with the specific date it was last changed to "in store" and the person who made the change. I wonder if I can get help here? Thanks.
Deluge Scripting Basic Use Case
Hello, I'm new to deluge scripting and I just need a bit of a foundation to start. I've created a really basic script for testing purposes: // Check if the subject is 'Test' if(requestObj.get("subject") == "Test") { // Update the subject to 'Updated'
Alert group members by e-mail when a new request is added to the group - Configured Specific to just one group
Is there a way to setup an email to a specific groups members when a request is added to their group? I only see for all support groups and we don't want email to go to all support groups when a new ticket is assigned to a group, we want to configure
Champ non renseigné : Site, Groupe
Bonjour à tous, Nous souhaiterions avoir votre aide s'il vous plaît? en fait, quand une demande arrive de notre côté, le technicien est renseigné par défaut. Mais lorsque le champ Site est renseigné la liste déroulante du champ Groupe est vide. Comme
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
Send a notification (e-mail) to the previous technician, when the technician is changing?
Hello What script or notification action can I use to inform the previous technician, when the request is forwarded to another technician. I started with a nuew custom trigger with these conditions: Now I need help with the script oder notification action
Configuration is set as NOT to receive email from new email addresses
Hello. we have noticed that some external emails (not all) are not generating tickets. We have checked system logs and there are numerous events like below. However, our mail server settings do not have this setting ticked. Is there another section in
Postgres DB not starting after installation of free edition for test.
root@SRV-SDPME:/opt/ManageEngine/ServiceDesk/bin# sh run.sh JAVA_HOME : /opt/ManageEngine/ServiceDesk/jre SERVER_HOME : /opt/ManageEngine/ServiceDesk DATE : Wed Oct 30 21:53:11 UTC 2024 Already sdp.keystore file, present. Hence Skipping Default keystore
SQL Table and fields for Release manager and process manager
Is it possible to select the Release manager and process manager of change management with SQL script? What is the table and fields for this record in change management? DB type : MS SQL
Issue while adding attachment to request from ServiceNow to ManageEngine
Hello All, Hope you all are doing well ! I am from ServiceNow side, was wanted to seek some help, we are doing integration with ManageEngine and we are stuck with Request_Attachment part. The attachment should come from ServiceNow side. We have received
How to user Reporting To field in service desk plus
Hi, How can I fill data in Reporting To field ?. Recently I upgraded my version to 8.2.0 Build 8217. from 8.2.0 Build 8206. I am fetching data from active directory directly. Kindly explain the method to fill Reporting To if it is not possible from AD.
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14830 to the latest version 14840. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus stopped abruptly. After that, I haven't been able to start ServiceDesk
A form with a 'plus' button for the user to add more fields as needed dynamically
I was wondering in field and form rules if it was somehow possible to create a form that allows the requester to add more fields dynamically if needed by pressing a + button or something to create new fields. For example I have a field that says: Name
Disable Comments on Solutions
Hi, Is it possible to disable requesters adding comments to solutions. They are using this function to raise issues when the solution doesn't answer the query instead of raising a ticket. Your Version : 14.7 Build 14760
Script disable button "Slit as New Request"
Hello, Could you provide me with script to disable "Split as New Request" button when requester reply on ticket? Thank you.
Notification draft in changes
Hi, Team, As it is possible in requests to save a reply before sending it, it should be also possible to do it on changes. However, there is no "Save" button when composing the e-mail as it happens on requests. As they are similar operations, they should
SDP & ServiceNow Integration - attachments and screen shots?
HI All - I'm going down the path of setting up the SDP <-> ServiceNow integration but have some questions. I understand a ticket can be created in ServiceNow when we open one in SDP, and visa-versa, but are updates captured as well? Meaning, conversation
Désactiver la fonction de création des tâches manuelles
Bonjour à tous, Dans une demande, nous souhaiterions enlever la fonction qui permet aux techniciens d'ajouter une tâche afin qu'ils utilisent les modèles déjà créé. Dans la traduction, juste les phrases sont traduites maisn on ne sait pas ou on peut enlever
Possibility to redact attachments by other users indicated in the flow
Possibility to redact attachments by other users indicated in the flow (in case internal digital signature needs to be applied on pdf files). To simulate a 2-stage flow, where at the 1st stage a pdf file is attached to the ticket, and at the 2nd stage
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