Hi,

Is it possible for request notifications (via email) to be sent to any technicians that a ticket is shared with, as well as the ticket owner?

Scenario:

Technician A is assigned a ticket, but Technician B (in a different support group) has input in solving the issue and requires pro-active notification of any replies/notes from requesters/3rd parties, so that they can proceed as soon as possible. The request sharing function is great, but it relies on Technician B keeping an eye on the shared request list, which isn't always possible, while our technicians will always notice email notifications. We have found that relying on users to use the tag function, or to hit the reply to all button, doesn't always work either.

Thanks in advance!