Video Tutorials
How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
How to integrate ServiceDesk Plus with OpManager
Log in to ServiceDesk Plus. 1. Go to Admin>>General Settings >>ME Integrations. 2. Click on OpManager. 3. Provide the OpManager server name, port number, and protocol information. 4. Click Test Connection and Save. Log in to OpManager. 1. Go to Basic ...
How to integrate ServiceDesk Plus with DesktopCentral
Log in to ServiceDesk Plus 1. Go to Admin>>General Settings >>ME Integrations. 2. Click Desktop Central 3. Provide the Desktop Central server name and port number. 4. Generate the API key from DesktopCentral. 5. Click Test Connection and Save. Log ...
Applying mail server's certificate in ServiceDesk Plus
To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...
ServiceDesk Plus in the MickeyLite framework
ServiceDesk Plus Framework Upgrade
Keep track of your requests with Time Elapsed Analysis in ServiceDesk Plus.
Time-elapsed analysis provides information on how long any request was handled by a technician and remained in a group or status. Select any request from the Request List View and click the clock icon next to the History tab in the Request ...
How to update a request's status with the scheduler in ServiceDesk Plus.
Stalled requests sometimes fall through the cracks because of the busy work schedules of the technicians. But with ServiceDesk Plus, technicians can schedule these requests to be automatically queued at a later point in time. Follow these steps to ...
How to restore your data in ServiceDesk Plus
1. Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc). 2. Click the Windows icon and select Command Prompt (Admin). 3. Go to Bin directory and run restoreData.bat 4.Browse to the backup file from backup ...
How to back up your data in ServiceDesk Plus
Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc). Right, Click the Windows icon and select Command Prompt (Admin). Go to Bin directory and run backUpData.bat The database, including file attachments, ...
How to update ServiceDesk Plus to the latest version
Please note the steps mentioned below is applicable only for application upgrades till version 12003. If you are upgrading to 12004 or above, please scroll down to the second section of the KB where the upgrade procedure for 12004 and above is ...