Applying mail server's certificate in ServiceDesk Plus

Applying mail server's certificate in ServiceDesk Plus




To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps:

1. Download the attached file.

2. Extract the files to the ServiceDesk Plus directory.

3. The files will now be in the following location: 

gencert.bat under [your drive]:ManageEngine\ServiceDesk directory.
Cert.jar should be under [your drive]:ManageEngine\ServiceDesk\lib directory.

4. Click the Windows icon and select Command Prompt (Run as administrator).

5. Go to ServiceDesk and run gencert.bat [Mail Server IP]:[Mail protocol port]

Type 1 when you are prompted with an exception PKIX.

6. Move the 'jssecacerts' file created to the location [your drive]: ManageEngine\Servicedesk\jre\lib\security folder 


7.Start the ManageEngine ServiceDesk Plus service from the services console(services.msc).


8.Save the incoming mail server settings (under Admin > Mail Server Settings) and click Start Fetching. 


If the emails are not fetched, generate the support file and mail it to support@servicedeskplus.com. To create the support file, go to Support or Community > Support File.


        New to ADManager Plus?

          New to ADSelfService Plus?

            • Related Articles

            • Cert Generation for Windows and Linux OS

              For Windows: 1. Download the attached 'wincertgeneration' zip file and extract it in ..\ManageEngine\Servicedesk directory. After extraction, you should find the below files.,     gencert.bat under  ..\ManageEngine\Servicedesk     Cert.jar should be ...
            • List of mail fetching issues and solutions

              Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate .   Log traces for Mail Fetching  issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...
            • Mail Fetching - Error while processing attachment and inline image.

              Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline embedded images, this particular error related to inline images ...
            • Troubleshooting Oauth configuration for mail server settings

              Oauth in ServiceDesk Plus / AssetExplorer for Mail SDP supports Oauth configuration for Office365 and GSuite mailboxes since 11106 build. Office365 mailboxes can be configured with Oauth authentication using EWS (since 11106) and IMAP / SMTP (since ...
            • Apply certificate of your Exchange Server in SDP for mail fetching / mail sending

              Steps to apply certificate of your Exchange Server in SDP 1. Download the file from the link given below and extract it to the Service Desk Plus Home directory Linux - ...