How to update a request's status with the scheduler in ServiceDesk Plus.

How to update a request's status with the scheduler in ServiceDesk Plus.




Stalled requests sometimes fall through the cracks because of the busy work schedules of the technicians. But with ServiceDesk Plus, technicians can schedule these requests to be automatically queued at a later point in time. 

 

Follow these steps to schedule your requests: 
  1. Select a request from the request list view.
  2. Click the value in the Status field and select On Hold.
  3. In the displayed Request Status Scheduler dialog box, add your reason, select the  Schedule status change check box, select the date and time in the Calendar icon, and click Update
The Request Schedule icon will now appear next to the  requests Status in the Request Details page and in the Request List View as well.