How to update a request's status with the scheduler in ServiceDesk Plus.
How to update a request's status with the scheduler in ServiceDesk Plus.
Stalled requests sometimes fall through the cracks because of the busy work schedules of the technicians. But with ServiceDesk Plus, technicians can schedule these requests to be automatically queued at a later point in time.
Follow these steps to schedule your requests:
Select a request from the request list view.
Click the value in the Status field and select On Hold.
In the displayed Request Status Scheduler dialog box, add your reason, select the Schedule status change checkbox, select the date and time in the Calendar icon, and click Update.
The Request Schedule iconwill now appear next to the requestsStatusin the RequestDetails pageand in the Request List View as well.
We’re excited to announce that we've developed a solution to help you sync the ServiceDesk Plus (SDP) Change Calendar with your Outlook Calendar! This feature has been highly requested by many of our customers. While we are working on a native ...
This post describes the use of a python script to update requests based on values in other fields ,in the same request.This action can be performed using Custom Triggers. UseCase: There are three Levels setup in the application and there are 2 ...
This post describes the use of a python script to update requests based on values given in the request_properties.json file. This action can be performed using Custom Triggers. UseCase: We have a Service template for account lockout/password reset. ...
Please note the steps mentioned below is applicable only for application upgrades till version 12003. If you are upgrading to 12004 or above, please scroll down to the second section of the KB where the upgrade procedure for 12004 and above is ...