How to back up your data in ServiceDesk Plus
Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc).
Right, Click the Windows icon and select Command Prompt (Admin).
Go to Bin directory and run backUpData.bat
The database, including file attachments, inline images, archives, and custom folders, will be backed up.
The backup file will be stored under ManageEngine\ServiceDesk\backup.
TRIMMED BACKUP :
Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc).
Right Click the Windows icon and select Command Prompt (Admin).
Go to Bin directory and run backUpData.bat --trimmed
Only the database will be backed up.
The backup file will be stored under ManageEngine\ServiceDesk\trimmedbackup.
New to ADSelfService Plus?
Related Articles
How to restore your data in ServiceDesk Plus
1. Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc). 2. Click the Windows icon and select Command Prompt (Admin). 3. Go to Bin directory and run restoreData.bat 4.Browse to the backup file from backup ...How do I restore the backup data?
NOTE: For builds > 10.6 While migrating to different database you can use backupdataold.bat / backupdataold.sh. Here backup will be in .data format and this can be restored in across DB platform. While restoring .data file we have to use below ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to redirect ServiceDesk Plus URL from HTTP to HTTPS
Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...Alternative for Full Backup - Trimmed backup
Applicable till 8.1 version (Till 8121 builds) Nowadays the database size is huge in various users instance. It is because the indexing related files, archived files, file attachments are folder are huge in size. Due to which either our application ...