This Report gives a clear picture of, how long the request was handled by each technician, stayed in each group and stayed in different statuses. Capturing each action performed on the request can be helpful for the request management team to assess ...
Stalled requests sometimes fall through the cracks because of the busy work schedules of the technicians. But with ServiceDesk Plus, technicians can schedule these requests to be automatically queued at a later point in time. Follow these steps to ...
To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...
This is a Sample Python Script which can be used to get Data from a Existing Request in a ServiceDesk Plus instance and create a New Request in a parallel ServiceDesk Plus installation. This script can be configured under Request Custom Menu if the ...