Keep track of your requests with Time Elapsed Analysis in ServiceDesk Plus.
Time-elapsed analysis provides information on how long any request was handled by a technician and remained in a group or status.
Select any request from the Request List View and click the clock icon next to the History tab in the Request Details page.
You will now be able to see all the request-related details, in terms of its current status, assigned technician or group, resolution time, and so on.
For complete details on the technician, group, or status, hover over the corresponding bar.
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