ServiceDesk Plus in the MickeyLite framework
ServiceDesk Plus Framework Upgrade
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Applying mail server's certificate in ServiceDesk Plus
To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...How to update a request's status with the scheduler in ServiceDesk Plus.
Stalled requests sometimes fall through the cracks because of the busy work schedules of the technicians. But with ServiceDesk Plus, technicians can schedule these requests to be automatically queued at a later point in time. Follow these steps to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Host ServiceDesk Plus on the Internet
In order to make ServiceDesk Plus available for users on Internet, let us assume the following scenarios. Scenario 1: ServiceDesk Plus is installed in LAN and should be available in LAN and WAN: Assume ServiceDesk Plus is installed on a server in the ...Keep track of your requests with Time Elapsed Analysis in ServiceDesk Plus.
Time-elapsed analysis provides information on how long any request was handled by a technician and remained in a group or status. Select any request from the Request List View and click the clock icon next to the History tab in the Request ...