How to update ServiceDesk Plus to the latest version
Please note the steps mentioned below is applicable only for application upgrades till version 12003. If you are upgrading to 12004 or above, please scroll down to the second section of the KB where the upgrade procedure for 12004 and above is specified.
1:
Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc).
2:
Backup the existing build (recommended).
Launch the command prompt, go to [your drive]:\ManageEngine\ServiceDesk\bin directory, and run the
backUpData.bat
. This will start the backup.
cmd>[your drive]:\ManageEngine\ServiceDesk\bin
cmd>backUpData.bat
The backup helps revert to the existing build without any data loss if the upgrade were to fail due to any reason. The backup is stored in the Backup folder in the ServiceDesk Plus Home directory.
3:
Download the latest patch from the following link
Click here for instructions to build a test environment
4:
Go to [your drive]:\ManageEngine\ServiceDesk\bin and execute the file
UpdateManager.bat
. Navigate to the location of the hotfix and click install to start the installation process.
5:
A dialogue box recommending that you take a backup appears. If you have already taken a backup, skip this step. However, for a version-to-version upgrade, this is a mandatory step.
Note: For multiple upgrades, please start and stop the application once after successfully applying a service pack. Then, back up the upgraded version and proceed with the next service pack.
6:
You can now start the ManageEngine ServiceDesk Plus service from the Services console(services.msc).
Upgrade to version 12004 and above
With ServiceDesk Plus 12004, the Update Manager application is already upgraded for security reasons. Therefore, users who wish to migrate to ServiceDesk Plus 12004 and later must import a certificate before installing the PPM. This is a one-time process and the certificate will be automatically applied during future upgrades.
Click here to download the certificate.
To perform the upgrade,
1. Open command prompt.
2. Navigate to [your drive]:\ManageEngine\ServiceDesk\bin folder and execute the following command to open the Update Manager tool:
For Windows: UpdateManager.bat
For Linux: UpdateManager.sh
3. Click Browse.
4. Select the downloaded PPM file and click Install. The import certificate dialog box appears as given below:
5. Click Browse and import the certificate.
6. Click Import. Follow the on-screen instructions and continue the upgrade process.
7. Start ServiceDesk Plus server after the upgrade is complete.
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