How to update ServiceDesk Plus to the latest version
How to update ServiceDesk Plus to the latest version
Please note the steps mentioned below is applicable only for application upgrades till version 12003. If you are upgrading to 12004 or above, please scroll down to the second section of the KB where the upgrade procedure for 12004 and above is specified.
1:Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc).
2:Backup the existing build (recommended).
Launch the command prompt, go to [your drive]:\ManageEngine\ServiceDesk\bin directory, and run the backUpData.bat. This will start the backup.
cmd>[your drive]:\ManageEngine\ServiceDesk\bin
cmd>backUpData.bat
The backup helps revert to the existing build without any data loss if the upgrade were to fail due to any reason. The backup is stored in the Backup folder in the ServiceDesk Plus Home directory.
3:Download the latest patch from the following link
Click here for instructions to build a test environment
4:Go to [your drive]:\ManageEngine\ServiceDesk\bin and execute the fileUpdateManager.bat. Navigate to the location of the hotfix and click install to start the installation process.
5:A dialogue box recommending that you take a backup appears. If you have already taken a backup, skip this step. However, for a version-to-version upgrade, this is a mandatory step.
Note: For multiple upgrades, please start and stop the application once after successfully applying a service pack. Then, back up the upgraded version and proceed with the next service pack.
6:You can now start the ManageEngine ServiceDesk Plus service from the Services console(services.msc).
Upgrade to version 12004 and above
With ServiceDesk Plus 12004, the Update Manager application is already upgraded for security reasons. Therefore, users who wish to migrate to ServiceDesk Plus 12004 and later must import a certificate before installing the PPM. This is a one-time process and the certificate will be automatically applied during future upgrades.
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
When you are planning to upgrade SupportCenter Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be confident about the upgrade on the Production server. Make sure the test setup is ...
Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...
Build version can be checked by clicking on the Help(?) -> About link in the application interface [OR] From buildInfo.xml file under [SDP-Home]/server/default/conf directory.