How to integrate ServiceDesk Plus with OpManager
Log in to ServiceDesk Plus.
1. Go to Admin>>General Settings >>ME Integrations.
2. Click on OpManager.
3. Provide the OpManager server name, port number, and protocol information.
4. Click Test Connection and Save.
Log in to OpManager.
1. Go to Basic Settings>>Add-on/Products Integration>>ServiceDesk Plus.
2. Provide the ServiceDesk Plus server name, port number, and protocol information.
3. Provide the technician key you generated through the API in ServiceDesk Plus.
4. Provide the username and password, select Local or AD authentication.
5. Click Sync now and then click Save.
New to ADSelfService Plus?
Resources
Related Articles
Host ServiceDesk Plus on the Internet
In order to make ServiceDesk Plus available for users on Internet, let us assume the following scenarios. Scenario 1: ServiceDesk Plus is installed in LAN and should be available in LAN and WAN: Assume ServiceDesk Plus is installed on a server in the ...How to integrate ServiceDesk Plus with DesktopCentral
Log in to ServiceDesk Plus 1. Go to Admin>>General Settings >>ME Integrations. 2. Click Desktop Central 3. Provide the Desktop Central server name and port number. 4. Generate the API key from DesktopCentral. 5. Click Test Connection and Save. Log ...How to redirect ServiceDesk Plus URL from HTTP to HTTPS
Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...VPAT document for ServiceDesk Plus
VPAT document for ServiceDesk Plus