Edit Product Type - Remove Field from Additional Asset Details
I wish to remove two fields from the additional asset details section, which we created a while ago, but no longer require. How is this done ?
Asset - Asset Details - Mandatory field
Is it possible to mark a field within the Asset DB that is mandatory, i.e. such as the Asset Tag and Serial Number fields.
Asset counting
Hi ALL Who knows how SDP Cloud counting Assets ? Is it means only IT assets or all?
Automatic asset fill
Hi, When a requester sent us a new incident the asset name is automatically filled in. The requester has multiple assets on his name so now assets which have nothing to do with the request will be associated. For example one of our employees made a new incident and asset is automatically filed, the 89313.. number is a SIM number and have nothing to do with the incident. When we go to that asset we see that the incident is associated with the asset. is there a way we can turn off the automatic asset
Asset Audit
Enable Asset Audit by site
Import a stock count excel sheet to ME
We are managing a self-service cupboard for users with keyboards and mice. Currently we are recording the stock in an excel sheet with records, Item description | Stocks to be maintained | Last stock | Current Stock | Item out etc. We would like to move
The technician can see her assets in the home tab
Hi, The end-user can see her assets in self service portal, but the technician can't see her assets in home tab. Most of our technician can't access to Asset or CMDB tab. Do you have any options in SDP? Thanks for helping
Sending Asset Acknowledgements upon bulk imports
We have been exploring enabling asset acknowledgement recently, and in our testing we have noticed that if an asset is assigned to a user via bulk import (.csv), even if the conditions for the acknowledgement are met, no acknowledgement is ever sent.
Assets - Additional fields - I would like to create additional fields that are specific to product types
Problem example I have mobile phone assets, they have a product type of "Mobile phone". They have an attribute of SSN number, so I have created an additional field called "SSN number". This additional fields is applied to all assets, so I now when I open
Device type entries - where do I add them
Hi All I have searched to no avail, I am looking for the Storage Device, device type Asset Home > Storage Device > Edit Storage Device - this has a device type that contains DAS, NAS and SAN but I want to add USB HDD to the list but I cannot find the
Asset Categories
Is there a way to add additional asset categories for what shows up on the "New Product Type" form? It would be nice to create my own set of options for that point of entry.
Ad Hoc Asset Report for User Offboarding, etc. w/ prompt for user name
Hello - We would like our service desk to be able to run a report to give to a manager or HR when an employee is offboarding. The report should simply show all assets assigned to the user but needs to prompt for user name when run. This seems simple but
Is there a Bulk add option in Assets?
In the "On Prem" version we had the option to upload a csv file of multiple assets to add to Assets in ME but there doesn't seem to be an option in the Cloud version. Is this locked behind some sort of permission? Or could it be there and I'm just not
"Consumables" missing from ServiceDesk Assets
I created several categories of consumables and assigned several assets as consumables. None of them are accessible because the consumables tab does not appear in the Asset tab of ServiceDesk. The search bar also does not show them, and they can't be
Asset or title column
Hi, I'm running in to some challenges in regards to maintenance. We currently have the workcenter that is subjected to maintenance listed in the title of the maintenance and listed in the asset, but we use the subject of the maintenance to identify what
ADD new button in SDP
Hi ALL. I need provide possibility selfcreated asset report for my requesters/users. We create new report via MS SSRS. And now I add a custom link-button to go to the report. For example, using this link below I need to get to “Report1SD” with current
Modify asset form
Hello. I am wondering if its possible to modify the asset form. We do the bulk part of our asset management manually rather than with any scanning, so to keep things clean and easy we would like to be able to change how the form used to add new assets,
ADD new widget - Assets By Age
Hi ALL. SDP Cloud has many widgets for Asset module. Could you add new widget with info about age of assets. Similar widget has EndpointCentral in report "Computers By Age" Just add it to cloud SDP )
Regarding the uniqueness of the Resource Identifier
Hi everyone, I was going through the API documentation for Endpoint Central, specifically, Get Scan Computers: https://www.manageengine.com/products/desktop-central/api/api-inventory-scancomputers.html It's mentioned that we get a resource_identifier
Asset Scanning
Morning all, We're currently waiting for an update from Manage Engine regarding seamless integration with InTune but I'm interested to know how other business import assets to Service Desk plus as they physically land from an initial order ie via the
How to assign multiple asset name (in diffrent type) to one user in one moment
Hi, I assigned monitor (MO-2120) and workstation (PC-0050) and printer (PR-451) to one requester (ex: John Doe). Now I want to change asset ownership PC and Monitor to another requester (Jack Mark) in one moment with one click. Whats should I do? SDP
List all available assets in purchase order (regardless selected vendor)
Hi, Yesterday, while making a new purchase order, I've discovered that in order to use an existing asset in PO, a vendor needs to be assigned to it first (as well as price, tax and other attributes), otherwise it does not appear in the products and product type drop down boxes in PO To do that, you will have to leave the PO each time you want to use an asset , not previously associated with the vendor selected in the PO(which deletes the PO and you have to start over from scratch), locate this item
Asset field mandatory on incident request on ServiceDesk on premisse?
Hello everyone, how are u? In ServiceDesk Plus on premisses, is there any way to make that if an incident doesn't have asset field completed, it cannot be closed? This I cannot mark that field as requiered at incident template level, and I don not have
Can't change the order number of an existing asset (workstation)
Hello, When we receive new hardware we always enter the service tag of the hardware (often laptops) and the system will automaticaly create the asset with the po number and the service tag. Unfortunately someone made a mistake and confounded two orders.
Default Asset Selected for Users
When most of our users generate a new request their workstation is automatically included in the Asset field, but some of our users have their monitor or docking station automatically added instead of their workstation. Can anyone explain to me why this
[SDF-96364] How to add variable in Reply Template?
Im trying to set Reply Template to have import serial number from Asset Description is I can use a variable: Type $ in the editor to select and insert a variable So im find $CIName to insert a Name of this Asset and this works adding in reply Name of
SMB ports could not be open permanently for Endpoint Central
Hi friends, In my organization there are some policies that not allows us to keep open some ports like 135, 139 or 445 permanently on the client side because of SMB Vulnerabilities. But we need to scan workstations by Endpoint central and its agent or
Retrieve asset information from user
Hi I want to create a Service Catalogue request template for Leavers so that a manager / HR can raise a request for an employee who is leaving, and have the ability for the leaver's name to be added as a field (resource question) and it automagically
Customize Inventory Export PDF
Hello everybody, I'm searching for a solution to customize the given Inventory Export in Desktop Central - Asset Management. We only need the chapters Summary Details and Hardware for Validation - is there any way to generate this? See my attatchements
How to register device damage on the assets module
Hello, I am am trying to figure out how to keep track on device damage`s . And pull reports to show how many devices have had damage the last week or month. Currently we use a google sheets doc to write it down . An extra tab called damage history with
How to add one Asset to multiple users?
Hi everyone, Is there any way to add multiple users for one asset? Thanks in advance,
Asset Explorer Not starting
Hello, i recently reinstalled Asset Explorer 6.5, since it was the same version i had my backup. I noticed that it's taking more time than average to start, it gets stuck on this screen I tried restarting the machine, restart the service but nothing seems
Receipting assets via purchase order - provide serial number for non Workstation assets.
In the process of kicking off asset management in SPD, build 11302. Im currently backing filling purchase orders ahead of scanning / importing desktop / laptops etc so that i can link recent equipment back to its original PO paperwork. For Workstation
Asset Blackout
Hi, Is there a feature that makes the asset unavailable for changes if it is already assigned to another change ticket on the same period? Would be great to know. Thanks!
Assets history report
Hi ALL! We use 11.1 Build 11122 How i can make report about asset history (mean any changes of status/owner of Assets) ??
Asset Auto-Assign for SDP OnDemand
I know the on-premise SDP the process to Auto-Assign assets from asset scan results, but is possible with SDP OnDemand? Is there also a list of what fields/information can be captured through through asset scanning?
Duplicate asset name when I want to select multiple asset during add request
Hi, I use SDP v11.2.08 on MS SQL Server database. I have a bug that attached screen capture of this. On default request form, when I want to add multiple asset to request form, user's assets duplicated in this drop down. Please fix it in nest release.
[SD-97591]On behalf user's asset choose not avalible
Hi, I use SDP v11.2.08 and MS SQL Server database. In this version when end user want to add request from on behalf of other user, don't see his/her assets. I think it's bug because in previous version it works. Please fix it in next release. Thanks for
[SD-97591]On Behalf Of option is not working properly
Hi when i select a requester in on behalf of field, the assets of that requester are not displayed in the Asset field. my sdp version: 11207 my DB : MSSQL Server
Need custom report query to find out the assets which never been contacted to ServiceDesk Plus in last one week
I'm looking for a custom report SQL query that can help us to keep an eye on Assets. If any asset is offline for more than a week then we should have the information about that. like last successful scan status on yyyy-mm-dd. and "not been contacted since12 days" etc. The field requires CI Name, CI Type, Model, Product Name, Processor Name, Total Memory, Workstation Scan History (from history tab which inserts "last success scan and not been contacted by SDP since 14 days") Workstation scan history
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