Active Directory Import of Requesters
I have schedule an import of Active Directory users for every day and Saved the Schedule. But my concern is, how will SDP know which OUs that I want to import from? When I do this process manually, I can select specific OUs. Will SDP know which OUs that I want to import from or will it import EVERYTHING?
Problems with Customizing Templates in Notification Rules
I am in... Notification Rules > Technician Notifications > Customize templates > E-mail technician on creation of new request (the problem occurs with all templates though) In the Message box I click the 'Insert Web Link' button and type in the URL of a website. After clicking the 'Ok' button, the address (or anything for that matter) is not displayed in the message box. Anybody else had this problem or is there a fix for this problem?
SD+ enumerating deleted workstations from AD
When performing a domain scan, SD+ is somehow finding AD computer objects that have been deleted and trying to scan them. They aren't objects in any OU (if I do a search on my entire domain, they don't show up...), they aren't in WINS or DNS. I'm not sure it's finding them, any why it's trying to scan them. Any ideas? SD+ 6008/MS SQL Christian
Instalation Problem
Hi I installed the trial version of servicedesk plus ver. 6 with mysql database after one week I uninstall it. When i want to install it again i got the error message which display there is already installed servicedesk I uninstalled it again via setup program and clean the registry But still got that error message
Restoring Database to 7001
Currently I am upgrading a new server to 7001, we have build 6008's back ups. During the restore it says the build is not compatible, is there a 600x that is? Thanks, Brad
Administrator's Guide for version 7
Has the administrator's guide been created for version 7 of ServiceDesk yet? Thanks, Carolyn
AD Authentication Without Importing
Is it possible to authenticate against Active Directory without having imported requestors. We are a part of a global AD and do not want to import all accounts, only those in our local region. Thanks for adding the ITIL components by the way. Your Enterprise version can now start to compete with some of the higher-end products out there.
Java VM problem (i think)
Hi I purchased SD+ a few months back through your UK reseller. I have had continuing problems with SD6 which the reseller has not been able to resolve. I have recently upgrade to SD7 and installed it fresh on a new server (hoping that my problems may have been hardware/OS related). However, SD7 has now failed with the same error that I have been receiving since I purchased the product. My log details from wrapper.log are below. Please urgently advise how I resolve this as we are all losing faith
Bug - Asset Update
I have several stand alone computers entered as assets. I can edit the info in all assets/fields except one. I open the asset, click edit resource, update the field then select the UPDATE button. I get a very polite dialog popup which tells me to "Kindly Select an Asset" Any ideas. Maybe I need to re-enter the entire asset and delete the bad one. Cheers Mark
Multiple ips listed for workstations
Hi, after scanning workstations, for some of the workstations it shows multiple ips, quite often it is the same ip that will be listed twice or more times for the one workstation eg. 192.168.1.74 Broadcom NetXtreme Gigabit Ethernet 192.168.1.74 Broadcom NetXtreme Gigabit Ethernet for hp or 192.168.1.25 Broadcom NetXtreme Gigabit Ethernet for hp 0.0.0.0 Microsoft TV/Video Connection 0.0.0.0 Bluetooth PAN Network Adapter How can I get service desk to just show the one ip for the workstation (the actual
Quick Create Request
Is there any way to allow standard requesters to have the Quick Create option? as it only appears to be available to requesters.
Service Desk Adding devices by CSV .
Greetings, We are running Service desk Version : 5.5.0 Build Number : 5507 On Windows Server 2003 SP1, MYSQL Ver 4.1.22-community-nt We are not in the position to upgrade at the moment. I have been handed the task to see if there is a way to add devices by CSV or SQL Insert. Is there a way for this to be done? Thank you, Dennis
SD service won't start
HELP! I just bought SD7 (no upgrade) and when I went to customize it this morning it would not open. I checked the service and it was stopped. I started it only to have it stop about 5-15 seconds later. I cannot get in. Please help! Thanks in advance!
additional fields on engineer transactions
Hi guys is there a way we can modify the trans log (used when the techs are putting in transactions or time spent) working on a matter? At the moment the form is reasonably basic and I can't see how it can be easily changed? Any feedback apprec Cheers
Mutiple incoming emails
Hi there. I have a dilemma. I have a helpdesk team that is divided into 2 and has 2 email inboxes. I have forwarded each onto a third mailbox which is where SD6+ gets its mail from. I have then created a rule in SD6+ for each SMTP address to identify the email incoming and assign it to the appropriate queue. Unfortunately SD6+ gets the address name from the third mailbox primary SMTP only and disregards the original forwarding mailbox. I have gotten around this by ensuring the third mailbox has no
Deleting Backup Files
I just ran a backup and when I attempt to delete the backup file I get a pop-up window that says: "Please select backup file". I have both of the check boxes check (I have tried it with just the one as well) and I continue to get this message. Is this a bug? How else am I supposed to delete backup files?
Changing Prompts
Is there a way to change the prompt on the request screen. In our case we would like to make the Group field mandatory. However, the default prompt says "No, just select Technician" - a field that our users cannot see. We would like for this to read "Select support group.." or something like that. Any assistance would be appreciated.
Log files
Hi guys, The log files located in C:\AdventNet\ME\ServiceDesk\server\default\log take an awfull amount of disk space, aproximately 6GB. Can I delete some of the older log files named "localhost_access_log.xxxx-xx-xx.log" without affecting the performance and stability of the service? Thanks
Reset the request ID
I want to reset the request ID in the ServiceDesk version 5.5. I can to see the database with MySql but, there are many tables, and i find the Wordorder, but I can't to update the number of ID at request. Roney.
Version 7 licensing
How is our current licensing going to handle Version 7? Looks like the licensing schema has changed from what it has been in the past? We are excited about all the new changes that were made but concerned what will actually work when we upgrade. No one from AdventNet has given details about this issue from what I can tell.
Invalid License File
Hi, I have run 6003 for a couple of days. Today it suddenly stopped and when I try to start it it says, Invalid License File. My license is valid until 2008. Whats wrong and how do I fix this? Regards Boru
My Tasks keep growing, at My View page, even when closed.
At the My View page, the My Tasks keep on growing and goes out of the space reserved for them. I've attatched a printscreen with it. Is this ok? Do we need to delete the tasks? We don't want to delete the tasks because of history and traceability. Thanks
Change requests(adjust status)
Hi, When requester create a Change he has also to fill in the status of request. Is it not better to hide this for requester, looks to me that he must have no access to this(not sox complied). Is it possible that just like Incidents you can adjust request screen? Regards, Jelte
Cannot delete SLA
We created our own SLA and wanted to delete the default ones. I got the error message for Normal SLA (other SLA deleted fine). FAILURE :Error occurred while deleting SLA. Please report the problem to the system administrator, with the Error Code - 1,187,104,263,231. Please help. I am using Version 6.
Custom reports and PM Tasks
Hi guys, Starting from 01 August 2007 the custom reports and PM Tasks that are scheduled don't generate anymore. I am using SDP 6008. Thanks.
Mail conversation problem in SD v7 ?
Hi ! Something strange happens when I do �conversations� by mail on a request in SD v7. The user mails in a problem and a request is created and everything looks fine. I reply to the user with the �reply� button that you can find in the request. Now the user replies back to me from his mail client and it adds as it should to the correct request (request id). Now is when the problem starts. I now press the reply button that is under the requesters last reply and send the reply. Now the requester gets
Remove Admin account from Tech list
Can I remove the Administrator account from our technician list? Is there a reason that the Admin account is placed as a technician by default? I would like to free up a tech license. I am using 6008. Thanks
How many Business Rules can be created?
Hello all, i've just installed SD 7 (build 7001) and i want to create a few hundred business rules. Is there a limit? Thanks in advanced, Marcio
Troubleshooting DCOM Error while scanning
"Either access denied for the user or the remote DCOM option might be disabled in the workstation." This error will occur if the login credentials provided for scanning is invalid or the Remote DCOM is not properly configured in the target workstation. Given below is the procedure to troubleshoot the above mentioned error: Step 1: For Windos workstations "Windows Domain Scan" mode will be more efficient than "Network Scan" mode. Configure the login credentials for the Domain/Workgroup to which the
HTML Title
Is there anyway to change the HTML Title of the pages to a more customize branding. Right now all show AdventNet ManageEngine ServiceDesk Plus at the top when I am logged in or a requestor is. We have changed all the logos but would like to go more customized in the branding area. Thanks in advance!
Due dates Duplicates
I am tring to use service desk So far it seems excellent! the main problem I am hitting is when I create a ticket I do not have an option to set the due date so after the ticket is created, I edit the due date. Then the system makes TWO tickets one with the original due date and one with the new due date! How do I stop this?
v7 Due Dates
Hello, What drives the due dates? In other words is there a way to adjust the defaults? Also is it possible to add the due date field to the request form?
Due dates Duplicates
I am tring to use service desk So far it seems excellent! the main problem I am hitting is when I create a ticket I do not have an option to set the due date so after the ticket is created, I edit the due date. Then the system makes TWO tickets one with the original due date and one with the new due date! How do I stop this?
SD+ and Novell ZenWorks Asset Manager (ZAM)
Hi, Just wondering if anyone else uses ZenWorks Asset Manager (ZAM) and SD+ and has some sort of integration happening from ZAM to SD+ Assets/Workstations. This is the next step for my organisation having committed to purchase SD+ from our local distributer, Bellridge P/L. SD+ offers many benefits for our organisation providing we can integrate it into our environment. We have IT consultants who are expert in integrating Novell products to SQL compliant systems and other products however if it has
update from 6008
can i or should i update from 6008 to 6011? the download page for the servicepack isn't clear about whether 6008 can be updated with the latest ppm file. Customers using builds 6000 to 6007 can install this Hotfix Migrate from Build 6000, 6001, ..., 6010 to Build 6011 from manageengine.adventnet.com/products/service-desk/service-packs.html ?????
Upgrade to ver 7... how?
Can I just install a ver. 7.0 trial on top of my 6.0 license? or? ... How should I proceed?
New Pricing
What has happened to the pricing scheme here? To get the same features in SDPlus7 as version 5, you now have to fork out 1.5k?
Change managment tab is missing
after install Change management was there but now it has seemed to have disappeared
FAILURE :Error while adding the Vendor Details
Good Day, I recieve the following error when trying to Add an Asset Vendor FAILURE :Error while adding the Vendor Details. Please report the problem to the system administrator, with the Error Code - 1,187,076,586,609. The system log viewer doesn't show anything so I have attached the support logs. unfortunately the server is currently on the local network and is not available to be checked from the internet. regards Warren
Survey e-mail template
Hi! I want send RequestID in survey subject. Which variables can I use in survey e-mail? Thanks
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