Notify all Tech when ticket closes
Is it possible to notify all techs when a ticket closes?
Right now I notify both techs when a ticket is created. The issue is that one tech finishes the request and closes it. The other tech has to check the helpdesk to see if it's already closed.
It would be nice to have this option.
Right now I notify both techs when a ticket is created. The issue is that one tech finishes the request and closes it. The other tech has to check the helpdesk to see if it's already closed.
It would be nice to have this option.