system halted : manage engine service desk plus
Hello Dears i have a problem with my manage engine service desk plus i upgraded my manage engine service desk plus form 11.1 build 11138 to build 11200 and it was successfull after sometime i upgraded my manage engine service desk plus from build 11200
Failed Udate to 12.0 (1200)
ServiceDesk 11.3 (11309) Update to 12.0 (1200) Microsoft SQL Server 2017 CU27 [14.0.3421.10] After update to 12.0 (1200) Active Directory users can not login. Using local authentication (admin) can login but home screen looks like a "new" install, No
Report of users field "Requester allowed to view"
Hello, Is possible to know which users in ServiceDesk Plus (version 11, SQL Server) have the following option configured? Requester allowed to view --> All their Department requests Thank you.
Help with SQL query for tickets over 1 year since they were last active
For scheduled data archiving, we have the rule to archive tickets for 'Closed only' and 'Closed date before 3 years'. We want to ensure that tickets are not left open so that they can be properly archived, and not take up excessive and unnecessary space
Unable to log in / Reset admin password
I have just (well yesterday) installed the latest version of ServiceDesk Plus; and it is setup as the trial version. I am in the process of setting this up so i have created a new admin account called admin. I deleted all the other admin accounts.
Displaying printer information in Arabic as ???? after scanning with snmp protocol
HI After scanning the printer with the SNMP v1,v2 Protocol,Then I change the language to Arabic and click on the name of the printer in the Asset section , all the items in the printer input units section and Printer Marker Sub Units and Printer Marker
custom scripts not working
Since a fiew days my custom scripts want run. I always receive the following error. Cannot run program "powershell.exe" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the
Notify an individual by email when a request is submitted for a particular template
Hi folks, I would like to alert a specific user by email when a ticket for a certain request is submitted. The ticket would be submitted via the support portal using a templated request (specific template), and I want to alert the manager of another group
Task status actions?
Hi All I have a task status of Cancelled which is either a default or a previous tech added it ( it just closes the request with no further questions or resolutions). I would like to have the same functionality for a Reviewed and Closed status - how can
ServiceDesk Plus Update 10503 and missing Service Catalog
Hi all, We have updated to the latest version of SDP (10503) and I was looking forward to the new look and feel of the Service Catalog. I can go in and change the layout to the new card view, but I cant see anything. in fact all views are now broken.
incedent cataloge doesn t display to demander
i already create incedent template modules but it doesn t display to the users only the default tecket are display is look like that
ITMS service desk user sites keeps disappearing
I have an on-premise service desk plus with latest version, i noticed that every one day the user sites disappear and i need to sync AD again. kindly advise
[SDF-72549] managing O365 software in Manage Engine
O365 isn't scanned software. Does anyone know the best way to set this up in ME so it all links through the users and contracts etc, with the PO.
[SD-36629] Approve description
When approver approved a request and add description, I dont' see the Approve descriptions in History?
Automatically sending a email on ticket close
Hello everyone, I am currently trying to make it so when a ticket status is changed from open -> closed it sends a email to a specific email entered by the requester. The whole idea is that we have a user onboarding ticket, HR makes the ticket and we
Automated task assignment problem
Hello, I have added tasks to a template, but only have them assign if certain criteria is met when the user/technician is submitting the ticket. However we have a business rule in place that when a ticket is emailed in with a specific subject, it auto
change icon in the title tab to custom icon
I am trying to change the icon in the title bar (a.k.a. the broweser tab) I have already changed the rebrandinfo.xml to change the title across all of the pages, but i would like the change the icon as well. How can i do this? thanks
Rebranding - Text and logo in the browser tab
ServiceDesk Plus - Be Your Own Brand An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. Basically a customer had used themes and custom logos to change the appearance of their ServiceDesk Plus installation to suit the organisation. However, they wanted to change the ManageEngine ServiceDesk Plus title text and logo in the browser tab when using the product: Now it's been possible to change these options for some time but it can be a little confusing as to the
[SD-104834] Task Notification - Contain details from the request they are connected to
I have just noticed today that it appears our Task notifications (from the template for "E-mail the group technicians when a Task is assigned to a group.") no longer include details from the request that the task is connected to. I thought that is what
Promote a Request to a Change
Is there a way to promote a Request (either Incident or Service) to a new Change? Ideally Request would get closed, history would note "promoted to Change ID 5555", All Request Info would transfer into a New Change using default template. Possible now or would this be an EXCELLENT new feature request? Thanks
[SOLVED] How to delete "administrator" and "guest" in acces portal?
Hi How i delete or hide "administrator" and "Guest" from de acces panel?? Thanks a lot
Importing requests does not import the created date
I have old requests from our old system I'd like to import, but when I do, the created date is always today's date. I've tried via CSV, Excel, etc, always changing the date format to fit the file, but it never seems to work.
Service desk plus / Service de messagerie Office 365
Quels sont les paramètres nécessaires sous les paramètres du serveur de messagerie pour configurer les paramètres de courrier sortant et entrant et sortant pour Office 365 dans Service Desk Plus ? j'ai essaye de configure mais ca ne fonctionne pas. Serveur
End of Support for NTLM SSO
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM SSO which is considered as outdated. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to switch to
Unused categories, sub categories and items
I'm looking to run a report of unused sub cats and items over the last year. A previous question had a link to a thread which no longer exists. How can I run this report please?
SLA Escalation
Hello, We have several service groups and several team leads. We would like to put different service groups and Team leads in one escalation level. Is there is anyway that we can make this happen? to differentiate between the Technicians and Team Leads
Change approval Levels should trigger automatically
I am defining workflow for Change. During that I need multiple approval levels which should be triggered automatically once change reaches to Approval stage. Once level 1 approved, should trigger 2nd level and then 3rd, only then change status update
Issue running custom scripts after updating to 13008
After updating to 13008 we are now getting the below error when trying to run custom scripts. Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel. I've confirmed that TLS1.2 wasn't enabled as a security protocol for our
[SDF-101575] Space management
Hello, Just watched the new features session, and found the Space Management function under the Facilities instance pretty interesting. Is there any plans for this to be made available under the IT instance? Not sure about other companies, but I believe
How to refer to default settings in Business Rules and SLAs for sites
Hi I have about 21 sites and every site has its own Support Groups but all sites have the same SLA and Business Rules. SDP must copy SLA and Business Rules from the default setting to other sites and when an SLA or Business Rules had changes in the default
Cannot select "Vertical" display value if user display language term is not equal to translation
When adding a custom field using the type checkbox with multiple values it's impossible to use "Display values: Vertical" when the user display language translates to something other than "Vertical", i.e the swedish translation is "Vertikal". Select list
Set Category and Sub-Category in a Custom Script
I have ran into an issue of not being able to set the category and subcategory for a ticket using custom scripting in form rules. I have created a category "Network" and Subcategory "Wireless", and I am currently running the following code to no success.
Issue using a custom schedule script to close tickets
Hi, Referring to this article in the Custom Scripts knowledgebase: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status-3-12-2019 We want to close all spam tickets, so this is the SQL
Auto close a specific service request
Hi, looking for some guidance on something - I want to create an automation trigger with a custom action. I would like to be able to trigger an email to send to the requester and auto closure of a specific service request template. To put the forum in
Remove/hide default incident template
Hi, I need to remove/hide default incident template from technicians view. I've hidden it from user's view but now it needs to go away from technician view completely. Thanks.
Having Trouble While Working on this Software
Hello everyone, I have been having a problem for a few days that I cant seem to solve it anymore. I recently installed this software. But for a few days I am having a problem when I am working on this I received this error message "explorer.exe class
Add Column under change
I would be able to add a new column. I would see the "Implementer" under assets. Is this possible?
[SDF-64099] Click-to-Edit fields in ticket list
Hi guys, Just as an idea, would be great to be able to have click-to-edit fields in the list of tickets, such as: priority, category/sub-category/item, assigned to. Would make categorising and assigning fast and easy. What do you think? Thanks!
Digital Signatures
Morning All, Has anyone integrated a digital signature system into Service Desk Plus. Scenario... When we on board new users we require that user to sign a policy. We have a requestor form in SDP for the new user but we then print off the policy and get
The Batch can not be applied Error Code 1009
Dears, Good Day kindly be not that I fact issue with update batch from Build 11100 to 11121 Error Code 1009. Please Find attached file updatemgrlog0.txt Details: Current Version: 11.1 Build 11100 Operating System: Windows Server 2012R2 Database: MS SQL
Next Page