Cannot upgrade from build 11303
Hello, We are currently running SD+ build 11303 with a MSSQL 2017 DB. We would like to upgrade our system to the latest build and we do encounter the following issue: After upgrading to build 12000 no one can log in anymore (we use AD authentication).
Can I re-order solutions?
Hi I don't see a way to re-order solutions...am I missing it?
SDP Mail server does not support Modern Authentication
It has come to our attention that Microsoft will be disabling legacy authentication for emails using the Exchange 365 servers as noted here: Block legacy authentication - Azure Active Directory | Microsoft Docs starting October 1, 2022. It is imperative
Print Preview Customization
Good day, Can we have an option to customize what we want to print in the Print Preview function? It would be much better if we could choose what to be printed or customize the font size and also save space since there is too many open spaces in the print out. Print out would also look better if it has a margin an pages when there is more than one pages to be printed. Thank you.
Report for all Categories and Sub Categories and Items
Report for all Categories and Sub Categories and Items Is there a report that shows that?
Number of requests created by time report
Hi all. I'm trying to create a report to show in a bar graph the number of requests created each day going back 30 days or so. When I create the report I also get what appears to be a sort of legend off to the side which I don't need and also the bar
How to filter GET request result to show only result from a particular group?
Hello, I'm using the rest api to get certain request tickets from servicedesk. What I'm currently having some troubles filtering the results so that I only retrieve results from a particular group. How do I write the URI link so that I'm filtering the
[SOLVED] [SD-104793] Replies to tickets stopped auto merging after upgrade to 13.x
The subject all contain ##RequestID## just like they always have. No one at ManageEngine can seem to help and I am having to manually sort hundreds of tickets on some days
Hide or disable form options when the request Life Cycle would disable them
I have some statuses in RLCs that I plan to remove, so I have added 'before' transitions to them that limit access to admins, so that technicians are forced to use the new RLC transitions we've added instead of the old ones for requests they create going
Email Settings Saved but unable to connect with Server - Emails not being pulled through to Helpdesk.
Around four days ago, using Manage Engine Service Desk Plus Standard Edition, emails stopped being pulled in to our Helpdesk. No settings had been changed in Manage Engine, and we are using POPS to contact the relevant Exchange Mailbox. On re-entering
Terminate Tomcat server
Hi everyone, Just trying to upgrade service desk plus and having the following error: " Tomcat server still running in 8080. Please stop the server before upgrade." How do I stop on Windows server 2019? Thanks,
Not working correctly with Chrome, Firefox and Internet Explorer
After upgrading to 13.0 Build 13002 we have found the application is not working correctly with the below browsers. Internet Explorer, Chrome and Firefox. The only browser it seems to be working fine with it Microsoft Edge. When opening a template or
Office365 Email Validation
Hi Team, Talk to Microsoft Office 365 support, the support mentions that the imap, pop, ews protocols are being disabled by region, only the Microsoft Exchange protocol will be available. ServiceDesk Plus uses these protocols for mail capture and mail
Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 27)
Hey there, The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; and change, project, and release
Custom report - Requests inflow
I would like to build the Dashboard report "Requests inflow by time" by my own via custom report to customize and schedule the report. How could I archive this?
Automation with AD Manager - Asset Marked as Disposed in SDP
Hello, Is there a way to setup an automation with AD Manager, where the ServiceDesk marks the asset as disposed in the Asset module, and then talks to AD Manager, to disable those computers and move them to the Disabled Computer OU? Also is there a way
[SDF- 105057] Change Contracts listing colors
Hi All is there any way to change the contracts lists color so when it is expired from the landing page of CONTRACT it will show red if its active it will be green
[SDF-103905 ] Report / Custom View Date Filters (Today, Yesterday etc)
Hi, Would it be possible to be able to create a Custom View against Created Time: 'Today', 'Yesterday', 'This Week', 'This Month' etc. When you do a date filter on a report you can select However when you create a Custom View you can only select a specific
Report Request - Solutions
Hello, Is it possible to get a query for the following report for Solutions please? Solution ID Solution Title Solution Views Created On Created By Topic Name Solution Status Public Status Many thanks, Lisa 13.0 Build 13005 SQL
How to work with dates and reporting
We're using SDP 13001 with SQL Server. We are needing to create some query reports as the report wizard is a bit limited for our filtering needs. How do we work with the dates? They seems to be stored as BIG INT and I'm not quite sure how to convert those
Can't create approval stage and send notification
on version 13.0 professional, there is a script sample out of the box. when I use it, error message says ADD_APPROVAL_STAGE is invalid operation name. Reading documentation I can find other samples, but all of them fail too how can i create a stageOne
Change domain Admin pwd
Hello we have just changed daomian admin pwd in active directory and i am not able to login anymore to servicedesk, i think is becaouse we integrate with active directory and admin users are from ad aswell, I tried this proceudre without sucess, any idea:
Custom report help?
I'm a newb with reports and am having zero luck... hopefully someone with more knowledge on ServiceDesk+ reports can assist. Starting with the basic report Simple Matrix report "Time spent by each technician on request" I would like to add the following
Filter data only over a month
Hi Everyone, I'm trying to make a report that only uses data that is over a month old, how can I do this? Thanks!
Disable security score pop-up
I am trying to figure out how to permanently disable the security score pop-up at the top of the page when a technician or admin logs in. I am working on a first time deployment and thought it looked like a good feature at first; however, after reviewing
Incoming mail stopped working -nothing has been changed / updated
Can you please advise on what may have stopped incoming mail from being received – no changes made to either the email account or ME during this time I have reset the email account password and can use that to log onto the email account web portal so
Change the sender from an email
I wanted to know if it was possible to set a sender other than "servicedesk" for a specific mail notification. Thank you
How to use Recommend Template?
I'm trying to use the Recommend Template function introduced a while ago. While I appreciate the Tips & Trix showing how to make a button, it would have been far better if the link was generated with the Template name instead of the entire URL. Also,
Change default Asset state when user account deleted
Hi, Can you please confirm if there is a way to change which Asset State an asset is moved to if the user assigned is deleted? It currently goes to In Store but I want to change that to a different state as this doesn't work for us. Anyone know if this
Custom Ticket Submission Reply Template
Good day! So by default there is a single reply template for all requests that come into our IT Service Desk. We are expanding to include our Finance team as they would like to leverage this solution. We did not want to create a separate instance for
Troubles with Mail Fetching
We began experiencing issues with mail fetching today and it appears it was the result of the depreciation of Basic Authentication within Exchange Online. As a result we are receiving an error message stating: Mailbox is not accessible : "Incorrect username
Closing Properties
Does anyone know how to remove all of this fields and leave the Resolution only? It suddenly appeared, though I was configuring something Now: Before:
Disable check for Internet Connectivity
Is there anyway to disable the check/warning for Internet Connectivity from SDP? If that isn't possible, is there any way to hide the warning banner permanently (not temporarily using "Remind me later") I have an instance running in an offline environment
Javascript CORS Policy Issue
Hello, I have tried looking for previously posted topics on this but have not found any that deal with my issue. (Reference) We currently use ServiceDesk Plus and SharePoint on their own domains. I am in the process of trying to build minor functionality
custom report - logged time per technician per project/ticket // per month
Hi could u please help me write a custom query for our windows installation with MYSQL. I'm looking for a report that gives me an overview for the work logs per technician be it Project or Request. TicketId or Project ID + Title Work log end date. Technician
No more access to ServiceDesk Plus after Basic Auth deactivation
Hello together We have taken over IT from a company that neglected to make the switch from basic auth to oauth. We now have the problem that we can no longer log in because the verification mail is not sent after login. We get an error message with "Unable
How to add new query report to a dashboard?
How can I add new query report to a dashboard?
[SOLVED]Help with custom script 😅
Hello, Nice to meet you all. I am trying to change automatically a field depending of the first letter of another field. I tried this but it is not working: var x=$CS.getText("GUDF_CHAR10"); if (x(1)=S); $CS.setValue("GUDF_CHAR18","S - FW19 - 55"); if
[SD-102719] Strange problem with integration between ServiceDesk Plus and Desktop Central
Hi We are running the latest SDP and DesktopCentral versions (13002 and 10.1.2138.15). Our integration is working and is ok according to the tests. However, when trying to use the "Desktop Central" menu it downloads a file "softwarenames.txt". This was
How do I grant another technician access to the ESM Directory?
I can't seem to find the location where I add a user to be able to administer the main ESM directory? Can someone help?
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