v7.5 upgrade problems starting
We just applied the migration pack to our 7022 system. The upgrade appeared to complete properly but upon trying to start the service desk server, it made it to application layer started and the progress indicator was at about 85% and then it just hung and never went any further. We rebooted the server just as a shot and upon startup, service desk again made it to application layer started and the progress indicator made it about 85% and then it just hung. What to we need to do? Thanks
7500 upgrade Graphics not displayed properly in Firefox 3.0
Upgrade from 7022_1 to 7500 on WinXP Pro SP3 was fine. Graphics in IE7 look fine. In Firefox 3.0.4 however the tab bar does not display the grphics. Pretty much none of the graphics appear on the top bar. The calendar also fails to display properly. May be a problem in Firefox 3.0.4.
SD Plus application?
Dear SD people, Are there any plans on coding an application, instead of only using a browser based application? Kind Regards, Daniel
Asset Scan Problem
We are having a problem with the asset scanning. Reading through some earlier posts, I noticed that the Asset scan first uses the BIOS service tag, and if this not does exist it uses the hostname to uniquely identify to computer. The problem we are having is that we have 5 or so computers that have the same asset tag in BIOS. The asset tags for these motherboards are all set to "System Serial Number" and cannot be changed. This causes an issue because ServiceDesk thinks all of these 3 computers are
Installing version 7.5
When trying to install the new version of SD I select the file in the update manager and then click install. Following the warning message regarding backing up (which I have dnoe) it says that there has been a violation of the key and the installation cancels. It now won't open at all. An urgent response would be appreciated.
Upgrading from 6013 to 7000 problem.
Hi, I need an advice on how to upgrade from 6013 to version 7 since I got an error " Uninstallation is currently not supported". Please help advise. Regards, Sabarina.
Save backups on to another location
Hi, I know it is possible to define backup location under Admin panel. But is it also possible to save backups on to another server? I tried \\servername\location syntax but didn't work. Also I tried to use virtual drive option but still had no luck. Thanks.
Standalone workstation scan script for SD 7.5
I tested Asset Explorer and I liked this VB script feature but I can't see it on SD 7.5. Is there a chance of including it in the final release of SD 7.5? I am currently using SD 7020.
Purchase Order problem
Hi, when i create a new purchase order, I select a vendor, the shipping address and the billing address. Then I choose product type and the product that vendor sells. The problem is that the product doesn't appear in the array below. I've checked information in admin\product section. Please refer to screen1. Thanks
malicious CAB member restrictions
Dear, I am sure that CAB member (who is not technician) must see (only see!) all information regarding change (including associated with this change incidents, problems etc. i.e. all information that has relation to this Change). Otherwise how CAM member can make decision regarding this change? My regards, Vlad
ServiceDesk 7022 - French characters not recognized
Good day, We have just updated from version 7019 to 7022 this morning. Since then, all french characters coming from user requests are not recognized and therefore shows as a black question mark. Anything new in this version that needs to be adjusted? Thanks, skid
Workstation scan
hello. got a problem. scan workstation by computer name "name1" and that's ok, i see IP address 10.10.1.1 (for example). then try to scan other workstation by name "name2" and its write that all correct, i see IP address 10.10.2.4 but when i look at list workstations, i see that "name1" disappear. then i try scan name "name1" and all correct, but "name2" disappear. then i try ("name1" is in list) enter new workstation with name "name2", scan and get error, that workstation already exists. what's
Hide Solution Tab
I see several posts in the past about hiding the solutions tab for requesters. Has this ever been addressed? I would like to hide the solutions OR be able to assign solutions to individual sites and or departments.
Installing version 7.5
When trying to install the new version of SD I select the file in the update manager and then click install. Following the warning message regarding backing up (which I have dnoe) it says that there has been a violation of the key and the installation cancels. It now won't open at all. An urgent response would be appreciated.
Assigning Restrictions
Dear SDP team, We applied SDP since 4 months, currently we have 50 technicians and many of them have their own line managers the report to. Can we apply request assignment restriction? i.e. Network technician can only assign to his colleague and network manager and network manager can assign to help desk manager. This restriction will greatly reduce routing incidents Regards Ali
WMI Logon Scripts
In the readme for the 7500 update for service desk plus they talked about having the workstations push their info to the server instead of having the server scan the network for machines. Since we have about 1400 tablet computers on campus coming on and off campus all the time its very hard to scan for these machines and get accurate results. This seemed like a good deal to me because of that but i wasnt sure how to do it. If you guys have any info on this it would be greatly appreciated thanks.
Reverting to a previous version
Anyone know how to go about doing this? I need to revert back to 7020 due to problems with purchase orders in 7021. Any help at all would be most appreciated. Thanks!
7.5 Recommendation - Recurring holidays
Something missing from the "recurring holidays" feature is a holiday that happens on a particular weekday, thanksgiving for example. An option that would allow for "repeat on the fourth thursday of November" would make this much more useful.
7.5 - Any estimate?
AdventNet, Is there an estimate yet as to when 7.5 will be available? I have seen postings from the staff that quality control is important and we all appreciate that. It has really been a longtime since the initial delivery of July, however? Can you provide is with an update?
Scanning error
My company is currently demo-ing this product, and have liked it so far. However, I'm having problems getting the asset scanning to work. I have confirmed and re-confirmed (and re-confirmed a dozen times) that Remote DCOM is enabled on the client, and set the permissions in dcomcnfg appropriatly, and WMI is installed and enabled. However, I'm still seeing the error: Error : Either access denied for the user or the remote DCOM option might be disabled in the workstation. I am using the Domain scan,
Problem with Category List
Hi All ! My configuration : SDP 7.0.0 build 7020 We have a small problem: We have a category that is not still used so we want delete it. We try to restore an old database but I think this problem is very old... Actually we are in production envrionnement so we can't to huge test. The category is grey coloured in ADMIN panel and it don't appear for user. In attachement there is the problem. Do someone has a idea to delete it ? Best regards.
Summary Matrix Report Query Change
I've created a summary Matrix report using the new custom report option, this works . But when I try to change the underlying query for this I lose the summary and end up with a report showing the underlying items.
Problem with Logs filling up HDD
Can these logs be safely deleted? c$\AdventNet\ME\ServiceDesk\server\default\log There are over 7G in logs and it is crashing the system because hard drive space. Thanks, Joe
More easy-to-use notification (email) sending
Dear, At the moment in order to send notification to someone I need to know the precisely way of writing someone's mail address (there are a lot of variants how to translate Cyrillic First name, Surname to Latin) and email autosearch function quietly often doesn't help me in this case. Is it possible to add possibility to search/select email using First name and/or Surname in requester's name field? My Regards, Vlad
Restore data from a backup file (.data) into another MySQL
All, I have an issue with some data that suddenly has disappeared from my system. i run a full backup of the system every hour. I now want to extract the data part of this backup file and insert them into another DB. I don't want to do a regular full restore since, but merely just get access to the data. The data file that is produced by the backup script is in a java binary format. But I would need to know how to extract that into simple sql files as I can see backup does when running the backup
moderated
Hi I have a question, Who moderated the forum? You can get it icq
firefox 3
I cant seem to close tickets from the main page when using firefox 3...
MS SQL, SDP, Virtual Server & Performance issues
Hi all, Basically I've been thrown into the deepend with SDP, as the person who setup the system, administrated it etc left rather quickly with very little knowledge being passed on. So I've been tasked with taking up the reins as it were. Hence my previous posts may seem like basic things to most :o) We're currently having the odd performance issues with SDP v7.0.20. Specifically, clients receiving delays while retrieving data from the database & the occasional "crash" of the server at which point
DDDepressionnn emo emo emo
Depression Depression Depression aaaaaaaa HEEEEELP :( I hate winter! I want summer!
Displaying/Sorting Requester
I have added all my requesters using a cvs file, the first name and last name have been concatenated together. The problem is that in the Admin - Requesters Page and the Requester List Page the names are sorted (and grouped) by First Name. Is there a way to sort/group by last name? Thank you Tanya
Problem with IMAP configuration
Hi all ! I'm trying to configure IMAP under SD+ (7.0.0 - build 7020) but when I try to save the configuration I have this message: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode. So I try to do the same configuration under a Ms Outlook and all is OK. I want to precise that SD+ and AD+ are installed on Ms Windows 2003 SP2 server in our domain Active Directory.We have an Ms Exchange 2003 SP2.
Technician order for Changes,Problems and Requests viiews
Dear, It seems that select technician ("Select technician") order for Changes and Problems views is wrong. It should be like in Requests view. Please find attached screens. We use SDP 7.0.0. 7020 My Regards, Vlad
Problem with russian searching
Hello everyone! I have SDP 7.0.0 Build 7018 and then i`m trying to search in requests necessary infromation use russian words i have no results.(no any infromation found) (see attach - search_rus.jpg) Then i`m trying to search information use english words everything is fine. (see attach - search_eng.jpg) But, i sure necessary information exist in database. for example i`m used this query to finde information "select RESOLUTION from requestresolution where resolution like N'%����%'" (See attach -
Limiting access to SDP after a restart
Hi, Is there a way of limiting user access to SDP after it's been restarted? As it's taking a few minutes to come back up, during which time the users are trying to log in which is obviously causing more stress on the application/database. What I would like to do, is disable all user logins except administrator until SDP is fully up & running and then at a click of a button enable the users to log back in as normal? In the same respect, when we have to shut down is there a way of closing all user
Change equipment
Hello, Is it possible to change equipment workstation to laptop ? Thanks Guillaume
refresh network workstation names
is ther anyway the sdp can clear off the workstations that are no longer on the network? i have some workstations which were renamed or removed from the network, still these pc's shows as assets in the helpdesk? how can we clear these off? in the active directory management we have disconnected those computers from network. y is it still shwoing in sdp assets???
Restore (.data) file to another MySQL DB
All, I'm facing an issue with my SD where I seem to have lost some data. I run the backup on a hourly schedule and what to import that file into another MySQL server instance without making a full restore on the production system. The question really goes: How can I easily extract the information within the .data file? I see that the backup procedure really are creating a lot of sql files (one for each table) and then pack them all into this .data file. Any ideas? All input is much appreciated! Brgds
Purchase orders
Installed hotfix 7022, now I cannot edit purchase orders, or when I go to create a new one the product does not show after I select a vendor. This is critical.
[7.0.0.7021] - Default font size in description
Hi Is it possible to change the default font size in the "description" field without having to go into the request, edit and then change the size. So when a new request is emailed into SD+, it will automatically adjust (increase) the size. Graham
Hotfix 7022 released
Dear Users, Hotfix update 7022 got released. Please refer to the below link for more information on the list of issues fixed. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& Thanks & Regards, Srikrishnan. ServicedeskPlus
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