Request changed date/time column
Is there a way to get the latest change date/time for a request as a column in the Requests tab? I am using 7501.
Incoming calls are being assigned old request ids
Hi, Our new incoming email requests calls are being assigned old request IDs. This only happens for incoming emails and not when the request is manually entered. I have logged many help requests and had no response. Version : 7.0.0 Build Number : 7022 Please help
ServiceDesk 7.5 "Enhanced" Solution View.
Greetings, Is anybody aware if their is a way to default the view of the Solutions section back to the previous view? Our organization utilized the Solutions section as a repository of commonly needed files and the new view is simply unacceptable for our users to easily navigate. Hopefully there is a way to revert the solutions area back to the old format... or it looks like we'll just be stuck with a product that isn't much use to us.
At scanning earlier brought computers leave
I scan each computer separately by name. The part of stations is scanned normally, the part at scanning gives out the following - I scan computer X01 and I appropriate the user, then I scan X02. After station X02 scanning station X01 leaves and stations X02 the owner of station X01 is appropriated. Help please.
Assign to 3rd Party
We are using SD+ 7 and am interested in creating a list of 3rd Parties that we can then assign jobs to. Obviously these are not technicians but external contacts, they could be orders, external maintenance etc etc. Is there any way of doing this?
Where has default values gone??
In the Service Desk Plus guide it says I can set default values for priority by going to helpdesk customizer and there should be an option down the left window for setting Default Values, but I can no longer see it. It was there before I upgraded to 7.5 and now on each call I have to set the priority instead of it defaulting to what it did previously. Why?? I've just patched Service Desk with the patch released last week (so you know the build and version). Also, I want to get rid of Site from the
Repais Service Desk
The version SD on the first and second server is identical. We use trial version Service desk . I try to move SD on the different Computer. I made it in compliance with Documentachen. I recievd the message from "restoreData.bat" -restore succefull. But the information did't restore.
Mass change of user defined servers to V7.5 defined servers?
Apart from a sql statement on the database such as UPDATE ComponentDefinition SET COMPONENTTYPEID = 2701 WHERE (COMPONENTTYPEID = 301) what else is needed to change all the self defined servers ( 301 ) into V7.5 defined servers ( 2701 ) Does the system need to be stopped and started again or something? Regards, Andy
Mac Scanning
Is mac scanning now functional in 7.5? If so have any of you tested it? Thanks, Greg
Can the spellcheck language be changed
Is it possible to change the language from English UK?
Your Support is very imprtant
Please i need help... how i can upgrade from 7022 to 7.5 please can you show me the instruction for upgrading please i don't know how i can upgrade. thanks please help me ASAP.... best regards Alaa
When was a report last run
Does anyone know if there is a way you can tell when a report was last run or get a list of recently run reports? I've looked through the database at all the obvious tables but nothing is standing out. The only thing I can find at the moment are the exported files that sit in: C:\AdventNet\ME\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war But this is only (as far as I can see) for reports that have been exported. thanks Jack
SDP fails to start after V7.5 Upograde
I upgraded our Test Environment from 7015 > 7022 just fine. However now when I upgraded from 7022 to 7500 it fails to start. It just sits at the splash screen and doesn't do anything else. (See Picture)
Custom Report for age of 'On Hold' tickets
Hi. We currently are running ServiceDesk 7.020 with MSSQL. I am looking to have a custom query report that produces the following for all open tickets that have a status of ON HOLD: Technician Name...Requester...Ticket Subject Line...number of hours on hold...last note on ticket. We like the new system, but I have noticed that technicians are putting the tickets on hold so that they won't violate the SLA. I need to be able to question them when tickets are on hold for weeks at a time. We run MSSQL.
Upgrade to 7.5 now running out of licenses
before we upgraded to 7.5 we had no problems, never went over our limit. as soon as we upgrade to 7.5 we started to get messages that we have acceded our allowed total of managed assets. I dont want to buy more licenses. Did the way or what is considered an asset change from 7. to 7.5
Mandatory Asset value set to NULL???
Hi, Since upgrading to 7.5 I'm having trouble adding a new asset and keep getting presented with the following message:- ""FAILURE :One of the value of the Asset which is mandatory is set as NULL. Hence cannot update this asset"" All fields have been filled out so not sure what's going on?? Please advise Regards Neil
upgrade from 7.0.11 to 7.0.22 failed, SDP wont start
Hello, I upgraded to 7.0.22, now SDP wont start. I've tried run.bat, and get a failure when starting the service. I get an error that jndi.properties cannot be found or an error that MySQL on port 33366 cannot be started, although the MySQL error is not seen each time I try run.bat. The service cannot be started in Windows services either. Any suggestions would be appreciated. Thanks, Ernie
v.7500 eval - Site Selection
Hi! It seems, technician have to assign all new requests to sites manually? Could anyone help me to find the way to assign site to request automatical if requester has already assigned to site? Thanks.
Custom View Issue
When creating a custom view all this crap is in the select criteria dropdown
Time says WET after it, I want it to be GMT
Since upgrading to 7.5, the time on my dates in ServiceDesk say WET 2008 after them. How do I change this to be GMT? It hasn't made a difference to the times but I just don't want it saying WET. Why does it suddenly say this....another 7.5 bug to add to the list perhaps????
moderated
Hi I have a question, Who moderated the forum? You can get it icq
moderated
Hi I have a question, Who moderated the forum? You can get it icq
That means yours nickname
Hi! My name is Jessika!
where can i set technicians for contract notification alert
i want to notify some techies for the contract expiry? where do i set it??
Select which items to transfer to inventory
I am evaluating SDP, looking to replace current software. Is there a way to configure a prompt to allow transfer of PO items to inventory? We only want to track certain items, or items over a certain cost. We have no need to track 300 Cat5 cables for example, but if I order 300, I will end up with 300 line items in inventory which I have to go delete. Is there a way around this? The current software we use prompts each time you receive items, so you can click Do Not Transfer and don't have to go
Can not Close Requests
When I try to close a request (with button "close") the request is opened in edit-mode with no comments or error-hints. Chosing "Closed" in the status-field and then save the request does the same. SD Version 7.501
Build 7501: Asset Deletion Issues
Platform: HP ProLiant Blade BL460c G1 Windows Server 2003 R2 Enterprise Edition with SP2 Microsoft SQL Server 2005 SP2 + GDR (9.0.3054) ServiceDesk Build 7501. ServiceDesk Versioning: Base Install: Build 7021. Patch Order: 7022. 7500. 7501. Database Type Microsoft SQL 2005 DB. Issue #1: Assets Being Deleted A new asset is added to the database via "new scan" & utilizing the DNS name with domain credentials. This asset is automatically assigned to a user (regardless if they were the last logged on
Managing Software Licenses that are Concurrent
It would be nice to be able to add Software Licenses that are licensed as concurrent licenses. For example, I have a software package that is licensed to 5 concurrent users. I would like to add it to SD+ so that it shows up, but doesn't register 5 licenses since more than 5 systems can have the software installed. I would like to however keep track of how many licenses we have.
Upgrade to 7.5 without database backup
We had this issue last time when we upgraded to Version 7.0. When we start the upgrade to V7.5 we are forced to take a database backup. However our Database (for some reason) is about 300+gb. Is there a way to upgrade to V7.5 without doing a database backup? Our Database Admin has already taken a snapshot/backup of the database we do not need to have it taken again and stored on the local hard drive.
SD 7.5 Resolved Request Issue
We have a problem when technicians are resolving requests that occurs when we follow the process below: Technician views request and selects the resolution tab Technician enters resolution and changes the status to resolved Technician choose save The technician then gets a screen that says "Request does not fall under your permitted scope. So you are not authorized to view the same" We did not have this problem under v7.0 Any ideas?
request closed but opened after one month
if i have request that has been resolved and closed, and the requester opens it after a month or more. then the request shows overdue!! how can i avoid it? is ther a way not to allow the requester to open a request that was closed a month back??? or is there any work around for this
Assign Contact to Role/View Solution
I can't figure out how to allow a contact to view solutions added to SupportCenter plus (build 7012). From what I've read it appears that a contact would need to be added to the SDGuest role but I cannot find where to assign contacts to roles. If this is NOT what you need to do to allow a contact to view solutions when they login, please tell me how to accomplish this.
Migration from local accounting records of technicians
Hello. We use system SD + more year. As in early versions there was no possibility to make technicians, using accounting records Active Direcory, whether we created accounting records for technicians in system SD +. There is a possibility of migration from local accounting records of technicians, on their accounting records Active Direcory? But that the history and that reports have remained also all the rest was not lost.
Information bureau
This commercial project of a search site has been created for fast information search, documents and files on the basis of own search systems, information technologies and search programs; selection, processing and ordering of results of search in the form of inquiries, reports and explanatory notes on the basis of the multilevel and multifactorial analysis of an information field with its subsequent interpretation.
SDP 7.5 Noone can login
I sent a support file off to support@servicedesk.com but haven't heard anything yet. We were using v7.0 build 7022 with AD pass-through and no problems. Upgraded to v7.5 and what we run into is that noone can login the heldesk any more. Anyone experience this or have ideas?
Cannot login as local administrator from IE
Installed the 7.5 patch, and am now stuck with it since I can't find a download site for previous builds (This is not cool). I can log in with local authentication as the administrator from Firefox, but not from IE. I've tried several different machines for this already and it's still an issue, even after a password change. I don't understand what the issue is.
Pass through Authentication
Everytime I enable it, the site wont display. I have heard that they are having some issues with it but wanted to find out if anyone has any details.
ServiceDesk Reporting
We have had a problem where RAM has been getting stolen from our computers. How can create a report that can be scheduled weekly to show me computers where the amount of RAM has changed?
Connection to RPC server in the workstation failed for Linux
I tried to scan linux machine using scan type network mode, Network 192.168.0.1-192.168.0.255, login name root and password ......(hidden). But all of my linux machines (centos and ubuntu) giving the same results saying "Connection to RPC server in the workstation failed". What is the problem? If somebody know, please let me know how to solve this problem, because i find nobody talk about this such problem as well as AdventNet Team Support. Yana Indonesia
Problem on custom views
Hi SD, If we created a view with filter option is 'Date', SD+ will generate extra options for us and the view is not function. Kindly refer to attachment. Many thx. regards, Wingo
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