Solutions why the change and a little irrate
The solutions part of the helpdesk was very good in previous versions. I have no idea why you changed something that was easier to navigate by browsing the topic by the links on the front page to the drop down system you have implemented.
It's just horrible.
The remote is another story.
Two fixes for a new upgrade? A joke!
And being a paid customer and not getting a response to a support ticket is unacceptable. We have another enterprise paid site so we have two licences and copies of servicedesk. When the manager of the 2nd told me he couldn�t get a response to a support ticket EVER I was a little embarrassed that I even recommended this system to him.
I've been an positive advocate for this system for a long time but I am losing confidence in it pretty quickly.
It's just horrible.
The remote is another story.
Two fixes for a new upgrade? A joke!
And being a paid customer and not getting a response to a support ticket is unacceptable. We have another enterprise paid site so we have two licences and copies of servicedesk. When the manager of the 2nd told me he couldn�t get a response to a support ticket EVER I was a little embarrassed that I even recommended this system to him.
I've been an positive advocate for this system for a long time but I am losing confidence in it pretty quickly.