Notification Rules templte Title bug
When creating a templete for when a reply is received for a request, I have the subject set as the following:
Ticket: [##$RequestID##] Replied: $Title
Now, one would expect that "$Title" would be simple the Subject/Title of the ORIGINAL request that $RequestID refers to right?
nope.
$Title is a running history of all the previous SUBJECTS of the emails.
Example:
I create a new request with the Subject simply "test".
and suppose I reply to a ticket that has the following Subject:
Ticket [##2833##] test
I would expect SD+ to set the subect of the template respose to be (based on the
rule above of "Ticket: [##$RequestID##] Replied: $Title":
Ticket: [##2833##] Replied: test
But that is not what gets created.. I get and email that has the following:
Ticket: [##2833##] Replied: Ticket [##2833##] test
The reply to that generates:
Ticket: [##2833##] Replied: Ticket: [##2833##] Replied: Ticket [##2833##]
test
and so on..
$Title is simply being replaced by the subject of the email coming in and NOT the $Title of the requestid itself.
Can this be fixed or am I crazy to expect this behavior?
Ticket: [##$RequestID##] Replied: $Title
Now, one would expect that "$Title" would be simple the Subject/Title of the ORIGINAL request that $RequestID refers to right?
nope.
$Title is a running history of all the previous SUBJECTS of the emails.
Example:
I create a new request with the Subject simply "test".
and suppose I reply to a ticket that has the following Subject:
Ticket [##2833##] test
I would expect SD+ to set the subect of the template respose to be (based on the
rule above of "Ticket: [##$RequestID##] Replied: $Title":
Ticket: [##2833##] Replied: test
But that is not what gets created.. I get and email that has the following:
Ticket: [##2833##] Replied: Ticket [##2833##] test
The reply to that generates:
Ticket: [##2833##] Replied: Ticket: [##2833##] Replied: Ticket [##2833##]
test
and so on..
$Title is simply being replaced by the subject of the email coming in and NOT the $Title of the requestid itself.
Can this be fixed or am I crazy to expect this behavior?