Time spent on Changes Report in SD+ 7.5
Hi. Is there any way to do a timespent report on Changes like you can for Requests? This would be very useful for us. Thank you.
Reporting ticket age
Is there a way to report the age of open tickets by Technician? We use MS-SQL for a backend DB. Thanks.
SD+ Email Notifications
Ability to notify a lead technician thru email and not just the requestor when a request has been resolved, on hold, etc..
Custom report needed
I need a report for the following if possible. I need to know how long it took from an incident being created to being assigned, and how long from being assigned to being closed
Importing Databases...
Hi, I am using ServiceDesk Plus build 60/3. Could you tell me how to import a database into the software? Thank you for your time!
V7.5 - Flash Reports - too much detail?
Just tried the new Flash reports feature in V7.5 and seems the detail element when you drill down is too detailed. I picked completed requests last month. Then PRIORITY and then LOW which displayed 54 next to it, being the number of requests. Clicking on the 54 opens a new page with the request details. However that has 72 entries on it, where a request had multiple conversations in it it appears that the request appears multiple times. I'd have thought that a converstion view would have been more
V7.5 - Colour code requests by Priority
Looking at some of the listed new features I have found the setting on a priority to set/change the colour, but I don't appear to see any result from the colour coding. I was sort of expecting the request view to change to colour code the lines but nothing that I've seen. Using IE7 V7501 Regards, Andy
Whether it is possible to use parameters in Query Report?
Hi. There is a Query Report processing certain period of time. How to do a period variables for a change users? thanks, Yevgeniy.
Missing "Request type" in reports servicedesk 7.0
Hi, In 7.0 version there is a field called "Request type" here you select the field with info regarding Incident, Service request or just info. So i want to have a week report that is making two groups, one for Incidenst and one for Cervice requests. Is it posible to add this one in selectable menu in report section?
Hotfix 7501 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7501 addresses the following issues. 1. SD-13800 : A Technician with SDAdmin permission will be able to delete himself from the system. If this happens and when no other admin is present, then it becomes a problem. This has been restricted. 2. SD-13821 : When a technician selects 'Open Requests' in the filter in list
SDP 7.5 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.5. SDP 7.5 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.5 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.5 can be done only over 7022. Customers in earlier builds can move to build 7022 by applying
First step to Integrate ServiceDesk and FacilitiesDesk
Hello Users, Facilitiesdesk have released HotFix2 for FacilitiesDesk 5200/5201 (Build No: 5202) * This is the first step to integrate ServiceDesk and FacilitiesDesk. Requesters need not login to both the systems to raise a maintenance request. Based on the nature of their issue they can select either FacilitiesDesk or ServiceDesk in the non-login form. For other features and fixes in this hotfix please refer to the following post http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002690709
Request to Close call or resolve call themselves
Is there a way that the REQUESTER can Close or Resolve the call - if they have found a way to fix the problem themselves? IE - I log a REQUEST call - and later on find that i can fix it myself, But i don't have the Close or RESOLVE button . I have to wait for the Technician to close or resolve it for me. Is there a way i can allow this?
Approval report
Below is the code from a previous question to this discussion group for an approval report. Works great but I need to know how to limit it by date � this gives everything. Also the approved by column says not assigned for all� how do I get it to pull the name of the approver? Thanks select wo.WORKORDERID 'Request ID', wo.TITLE 'Title', au.FIRST_NAME 'Requester',dateadd(s,wo.CREATEDTIME/1000,'01-01-1970') 'Request Date', asd.STATUSNAME 'Approval Status', au1.FIRST_NAME 'Approved by' from WorkOrder
I can't restore SD
I'm very sorry for my english. I try to move SD to differens server. How I did it.: To restore the back up data 1. Go to <ServiceDesk>\bin directory. 2. Execute the file restoreData.bat at command prompt as shown below: restoreData.bat <backup file name> The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file I recieved message "restore succefull" But the information did't restore(accounts,Request....) Version on the
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Problems to migrate 722 / 7.5
Hi. Any forum in Spanish? I need help I can not migrate to version 7.5, or someone here to help me in spanish? Thanks
false interface down alarms
Hello, I have a problem in my Opmanager 7200 build. I have 50 devices in my Opmanager but i made a SNMP trap if an interface is going down. But never maid a option to get almost every second a message with the following error (see attachment). This is driving me mad because i get every day around the 4000 errors. Please help me with this problem. I have searched for this problem on the forum but not find any solution. How can i solve this problem? If you need more info about the problem i like to
Cannot add "Additional Request Field" in notificat
Hi, I added some additional Text field in the Request template, but I cannot choose those field to be include in the notification "customize template" option. Please advise. Thanks Vic Koh
Assets sorting by vendor
Hi, Is it possible to add the option to sort asset by vendor in a further version please ?
requester login name
Hi Is it possible to customise servicedesk so that when a user emails a request, the requesters details gets created automatically using the "username" part of the email only?
Business Rules and Request Templates
Is tehre functionality planned that will allow the assigning of a request template to a request as part of the business rules section. So in the 'Perform these Actions' section you could select 'Assign Template' and pick a created template. This would assign all the fields from a template as well as creating the tasks associated. Not sure why I've not asked before to be honest seems such a logical thing to have that I don't appear to be able to find at present. Thanks, Andy
Want to change original admin password - but cant?
Hello. I want to change the original administrator password, but theres is no link or function to do this. I have changed the login name and I can login with my AD credentials. But I - and anyone else - kan still login with the original administrator password. How can I change this? (new to ServiceDesk - using the demoversion for 2 days now, if this is the problem?)
Software scan
I'm trying to run a scan on all software currently installed on each workstation (desktop and laptop only). This isn't a problem to do, but I want to add some advanced filters to be able to omit information I don't want in the report. Examples would include the MS Hot fixes, patches etc. Is there a way to omit certain software? As well, the scan keeps including software from workstations that are no longer in use?? I want a current report showing only software installed on workstations that are actually
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Purchase Order issues
We recently upgraded to Version 7.0.0 Build 7022. Prior to that, it was build 7021. With both builds, I've been having issues in creating Purchase Orders. When I try to add a new product in the Software category, it keeps telling me the following: Failure: Unable to add product details It doesn't tell me why not of course....has anyone else had this issue?
Incorrect Request Displayed
After update from 7.22 to 7.5, when some users open a request it displays the wrong request but with the right url. Please help
7.5 Minor Bug - Asset display lease Expiry as number
When you have the Lease Expiry field on the asset list pages that field should be shown as a date, but is instead shown as a number. Regards, Andy
Backup schedule problem
Hi, i have a problem with Backup Schedule in the interface. I can't to add schedule job. The error is : Ligne : 481 Caratere : 1 Erreur : Objet attendu Code : 0 Url : htp://server:8082/SetUpWizard.do?fowardTo=backupschedule Thanks
7.5 Windows Domain Scan
Container Object Duplication. Check the attached image. Has anyone seen this issue when their Windows Domain is enumerated? I have three test setups right now and it does this to some extent on all of them - mySQL database or MSSQL. The same groups are always duplicated but by a seemingly random factor. When I tell it to refetch, it seems to fix the problem, but there is a Users and Computers at the top and then a Computers and Users at the bottom of the list. I can see in the logs where it is repeatedly
Pos. SD+ 7.5 issue: Groups, Departments & Site allocatio
This relates to Groups, Sites & Departments. My understandsting of the new process is various Departments can be under a particular Site but the SD+ Groups are permission specific catagories for assigning Technician. Why then when allocating Groups to a Technician are Groups listed individually per site? Surely this bears no relevence? Or am I understanding this incorrectly?
RollBack procedure
Well i have been using 7.5 for 2 weeks now and have come to the conclusion that it has more bugs in it than Windows Millenium edition did. I still have the VM image from my 7022 server, please provide the procedure to restore the DB from 7.5 to 7022
SD+ 7.5 - Reports showing 'ACME' in the top right-hand corne
Since upgrading to version 7.5 we are getting the word 'ACME' appearing at the top right-hand side of each report. How do we get rid of this because it is very unprofessional? Thank you.
Service Desk Backup
We have service desk plus version 6.0.0 in which there are two scheduled backups running on daily basis one is trimmed backup and other is full backup. does trimmed backup means backup for a particular day? the problem is the service desk folder is taking approximately 26 GB space in machine which makes it slow,and even some times not responding. Can we delete some files generating by SD on regular basis as access log or any log sort of to handle the space prob.the other problem is it takes too long
Links in Reports
Hi, After the installation of Service Desk, we had to change the name of the Server. Everthing works fine except links in reports. All links in reports still addressing to old server name. Do you have any idea where those reports get the server name of links and how can I set it? Also I have to say that this issue occurs on Local users (specifically Administrator). Thanks.
Reports on 7.5
We had 3 scheduled reports setup to run monthly - Requests by Status Requests by Priority New Requests by Department Each report was setup to email a PDF graph using the previous month as the time period. In 7.5, these reports fail with the attached error.
Adding worklog to multible requests?
Hi Any help on this one would be greatly appreciated. I would like to edit multiple requests - adding a workload on say, 30 minutes on each. How to accomplish this? Also: When creating a preventive maintenance task, I would like to add a preconfigurered workload on it. Please advice! Best regards Kasper
Connection to RPC server in the workstation failed.
Our servers are in Win2000/2003 & Linux environmental.Network scanning has been done by us but we received an error "Connection to RPC server in the workstation failed." before the scanning port no:135,445&DCOM configuration settings(Given in trouble shooting guide) opened by us even still we are receiving same error please provide proper assistance to get the servers through network scan. Regards Sekhar.
Import from AD
Respected that. Support. What rights in the domain my accounting record, for import from AD accounting records of users should possess?
problem with enter by name
i have problem with enter to service desk site by name. Tne name like - support.company_name.com associate with service desk site. And then i enter to site, this seem as text design. But in the same time i can enter by IP. In attachmen i put screenshots.
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