Hiding requests
We are busy evaluating ServiceDesk Plus 7.5 for future use and we have a question (there will probably be more to follow).
We have 1500 users in our organization spread across 18 locations. Due to a constant rotating staff, we don't rely on Active Directory. So, we are looking to have just a single login for SDP that everyone uses. In doing this though, every can see all the help requests.
So my question is, can we allow all the users to login to 1 account, but not be able to see everyone's requests?
Alternatively, is there a way to simply bypass the login and have the users enter all the information into a request ticket and not be able to see every request? Whether through a form or something.
I hope I haven't confused all! :lol:
We have 1500 users in our organization spread across 18 locations. Due to a constant rotating staff, we don't rely on Active Directory. So, we are looking to have just a single login for SDP that everyone uses. In doing this though, every can see all the help requests.
So my question is, can we allow all the users to login to 1 account, but not be able to see everyone's requests?
Alternatively, is there a way to simply bypass the login and have the users enter all the information into a request ticket and not be able to see every request? Whether through a form or something.
I hope I haven't confused all! :lol: