Build 7500+ - Problems During Non-Scheduled AD Import
Platform:
HP ProLiant Blade BL460c G1
Windows Server 2003 R2 Enterprise Edition with SP2
Microsoft SQL Server 2005 SP2 + GDR (9.0.3054)
ServiceDesk Build 7501.
ServiceDesk Versioning:
Base Install: Build 7021.
Patch Order: 7022. 7500. 7501.
Database Type
Microsoft SQL 2005 DB.
Not sure if this is a previously reported bug or not, but previously in build 7022 I was able to import all Active Directory accounts through the Requester importer without issue.
After upgrading to build 7500, attempting to run a manual requester import via AD results in a severe delay occuring while attempting to fetch a list of OU's. Once it does, I end up with multiple instances of the same OU showing up in the list. There's nothing wrong in the OU's, as this import worked fine in previous builds.
It also appears that these multiple instances of the same OU showing up also are cumulative to the overall object count.
For example, my import consists of approximately 170 users. This worked without issue and very quickly in 7022. Now in 7500 (and still in 7501), the import for the same OU's (which are now showing this multiple instance issue) resulted in almost ~2300 objects trying to be imported. Not right at all. (And yes, I only had the same OU's selected for import as before).
Rolling back to before version 7500 is not an option, as we require the extra capabilities of the newest version of the integrated Asset Explorer & multi-site setup in order to utilize ServiceDesk effectively in our organization.
HP ProLiant Blade BL460c G1
Windows Server 2003 R2 Enterprise Edition with SP2
Microsoft SQL Server 2005 SP2 + GDR (9.0.3054)
ServiceDesk Build 7501.
ServiceDesk Versioning:
Base Install: Build 7021.
Patch Order: 7022. 7500. 7501.
Database Type
Microsoft SQL 2005 DB.
Not sure if this is a previously reported bug or not, but previously in build 7022 I was able to import all Active Directory accounts through the Requester importer without issue.
After upgrading to build 7500, attempting to run a manual requester import via AD results in a severe delay occuring while attempting to fetch a list of OU's. Once it does, I end up with multiple instances of the same OU showing up in the list. There's nothing wrong in the OU's, as this import worked fine in previous builds.
It also appears that these multiple instances of the same OU showing up also are cumulative to the overall object count.
For example, my import consists of approximately 170 users. This worked without issue and very quickly in 7022. Now in 7500 (and still in 7501), the import for the same OU's (which are now showing this multiple instance issue) resulted in almost ~2300 objects trying to be imported. Not right at all. (And yes, I only had the same OU's selected for import as before).
Rolling back to before version 7500 is not an option, as we require the extra capabilities of the newest version of the integrated Asset Explorer & multi-site setup in order to utilize ServiceDesk effectively in our organization.