CUSTOM QUERY
Please i need a query that shows the list of users with Admin rights on the service desk plus version 14000. I'm using a msql database Thanks
Show white page after restart ServiceDesk Server
Hi All, I am a new user for ServiceDesk Plus and I tried to update the security setting for the website. After I update disable HTTP, disable domain dropdown, and set Content-Security-Policy to "script-src 'self'". After restarting the server, the webpage
ITSM portal is very slow and its not responding
HI Team SDP portal not responding , its response (5 to 6min ) and too slow
[SDF-88580] OCR (Optical Character Recognition) integration in SDP
We use SDP to manage inbound customer orders, most of which are sent over via PDF or other scanned images. We update values in the request based off of the data in these documents. Has anyone integrated an OCR application with SDP to automatically update the request with these values? I suppose i could write an application using an existing OCR library and have a script update using the API.
Display notifications via the Windows Desktop Alert
Display notifications and all changes requests via the "Windows Desktop Alert" All technicians and especially the "Requesters" are unaware of the latest happenings Showing Alert's message helps them stay informed Like this:
Bulk fields!
Hi, All, ServiceDeskPlus like any other ITSM software, has limitations in field definition.. What solution do you have for organizations that have a large number of forms where each form has dozens of fields?
[SDF-63135] Add new exception to automatically assign
New idea: In the section "Automatically assign to technicians" Adding a "technician group" exception can be very useful
task notifications
Hi, How can I set the task notification rules, because there is no option to set them in the notification rules. I made some tests and I noticed that when a task is created or closed, the assignee is notified. Is it possible to notify the technician and the change requester when a task is created or closed? I need these because there is no track of the tasks, in the history doesn't appear anything about tasks (when are created or closed). Thank you.
Auto Assign to Technician on Reply
Currently when a Request/Problem is submitted, an email is sent to all technicians. I would like the system to assign it to the Technician that replies to the email regardless of how they replay (e.g. Portal, email, etc).
[SDF-71685,SDF-55251] feature for send SMS to users for Announcements
hi friends, We need a feature to send SMS for any announcement with certain criteria Can we hope that it will happen in close future?
API performance porblem
Is there some one that has some info about performance issue regadring REST API for SD Plus. 1. Is there a limit for numbers of updates during a time period for the same user? 2. Can the REST API handle multiple parallel updates from different users?
[SD-107820] Matrix report bug on SDP 14103
Hello. We have noticed a bug in SDP 14103 with custom matrix report used to export latest quarter time spent by technician grouped by year/month. SDP extract correctly the data but the visualization is wrong, SDP seems show the report grouped by year/month/day:
[SD-84410] Duplicate Software Manufacturer
Hi When software is scanned there are companies who seem to use different names so show up separately for the same software so when creating a software suite it is causing issues as we can't add both manufacturors to the one suite. Is there a way to manage this?
[SD-106267] Approval: Unable to open attachments
We've been having an ongoing issue with users being unable to open attachments when trying to approve a request. Users will click the link from the approval request email and try to download attachments. It's been happening before and after the recent
AD import - Remove old user - Feature request
Would it be possible in a future version for SD+ to automatically remove missing users from the Requestors list after running an Active Direcoty import? Most of the users in our system are college student employees who come and go on a regular basis. I run the Ad import on a regular basis, but it gets old having to sort through the list to remove old users. It shouldn't be too hard for SD+ to run a comparison of the AD import against the existing SD+ user list and maybe prompt with a list of users
How to remove old requestors and machines ?
So as time goes on my ServiceDesk is building up a list of old requestors and machines that are no longer in AD. How do I clean these out ?
Migrate to a new Active Directory domain in servicedesk
Hello everyone, I have to move our on premise servicedesk into a new Active Directory domain. The existing domains already exist in SDP,, is syncing and users can login from with their accounts. Users will be moved into the new AD domain using and their
Remove Due Date
We have some ticket types that do not have due dates. Sometimes a date is accidentally put in and needs to be deleted. How do we delete the date put in that field? I tried highlighting and deleting it but that didn't work.
Survey Report Query
Dear Support Kindly can i have the query to get Survey report with the below templet . Also including satisfaction level summery dashboaed Ticket Number Requester Name Subject Group Technician Name satisfaction level (%) Comments Survey Given
How to automatically forward received email (Ticket) with attachment once ticket is Closed
Hello, I saw previous question about the same but it was not resolved and the links provided by someone are no longer available. May I request assistance on how to forward an email (Ticket) to another email address once the ticket was assigned to a group
Template Fields for Users
Our HR Department creates the request to change job titles for existing employees. When creating the request template for the HR department to use I see the following fields available to me: Employee Name (free text field) Job Title (free text field)
[SDF-53275] Print Project
Add "Print Preview" button to project like requests, to print all milestones, tasks, worklogs, comments, associated change, associated releases, associated requests. this new feature is very useful, please add it on next release.
No Local Authentication Option
When I attempt to login as a local administrator I am not given a dropdown as shown in your YouTube video on How to reset administrator password in ServiceDesk Plus. (manageengine.com). I have run the query on our SQL DB but it has not changed anything.
Technicians not seeing all incidents
Hello, We have Technicians set up in Groups. All the Incident Templates have Requester enabled. Is there a way to keep the Technician and Templates in their groups, but allow them to be Requesters for all the incidents? Thanks.
pop up message
hi, I have the message "“Email has been sent to Direct manager for approval “ and I want SDP pop-up message showing before submitting the request to inform the request about this message, how can do it, please. BR,
Search Open Tickets for Specific User
Hallo, i am looking for a Method to quickly search for all Open Tickets for a User i can Specify in the Search. like wehn i Open an Ticket from Mr Miller, i can see on the right side of the Ticket, how many Tickets he has open. I can klick on that to
SSL Import
Our team is currently experiencing issue when attempting to import a SSL updated cert. Our CA vendor is Go Daddy. The error message we keep receiving is this Thank you for your help!
Copy request
How can a user create a copy of a request?
Upgrade to 14 Problem
When I upgrade 13000 to 14104 this Error shows on Updatemanager: "change Backup schedule password..." when I'll Login to service 13 and change the backup password, error shows" Unable to change setting...!
How to disable "Technicians reply to request" changes
Hello, With the recent changes in 14101: When a technician responds to a ticket via outlook, the response comes in to servicedesk in a way that prevents responding from other technicians. Example: Say I (a technician in Servicedesk who works as a DBA)
[SDF-104792] Using Deluge Functions on Custom Menus
Hi Team, it would be great to use deluge functions on Custom Menus, as this is the ME script language. Since you have deluge on SDP, Custom Menus never had the possibility to execute them, still needing python scripts, class files or HTML pages. Thanks.
Request ability for our Support Team to create tickets in PitStop
Hello, I am the Support Manager and I have 5 technicians that I supervise. I want them to have the ability to create tickets in PitStop. gillilal@bloomington.in.gov dehartc@bloomington.in.gov stephen.hudson@bloomington.in.gov jeremiah.junken@bloomington.in.gov
Troubleshooting SDP not starting all the way
I have been reading performance turning guides for SDP, PGSQL, and JVM to get SDP to start faster... it was taking almost 5 minutes. I got it down to under 3 minutes but now run.bat never finishes; the batch file just hangs. If I log off the ticket system
SLA to assign Technician
Hi all, Is there a way to set SLA to assign technician to created ticket? Since currently we only set the SLA for response time & resolution time only. Please assist if you have any idea on this. Thank you.
Tasks - Autofill Task Start Date from Parent Request Start Date Field
Is there any way to pull a field from a parent Request and autofill that into a Task? Example: Request Field (Start Date) autofill into Task Start Date. Thanks!
preventive maintenance tasks
after upgrading to latest version, preventive maintenance tasks have dissapeared: https://help.servicedeskplus.com/configurations/helpdesk/preventive_maintenance.html i am running version 14.1 Build 14104
Request reset on ESM instance
Hi Team, As it is possible to reset request IDs on a single instance of SDP, having more than one instance on an ESM configuration, is it possible to reset request tickets on just one of the instances?
[SDF-60386] Work Log Column
This was posted 6+ years ago and I was just wondering if there was ever a change to make worklog appear on the requests page under add/remove columns. This would greatly help me. --------------------------------------------------------------------------------------------------------------------------------
OAuth Authentication for Mail Server
Hi, I set the mail settings and click save. The Office 365 login window opens and when I want to login it redirects me to the service desk login page. 1.Step: 2.Step: also When I go to the local address "https://....../servlet/OauthServlet" the following
CVE-2022-47966
In the CVE-2022-47966 i will be advised to use Version 14.004 because 14.003 and below a affected. But in the ServicePack download area there is only 14.003 available. Since 4 days! If this is realy as important you should update the download area! ManageEngine
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