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                        • Announcements

                        • API Integration Key enhancements

                          Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or custom

                        • Asset template customization

                          Dear users, We are happy to introduce another feature that has been frequently requested and is set to be released in the upcoming release. As you may know, the product type in ServiceDesk Plus is the high-level classification used to categorize different

                        • [Webinar] How ITSM and ITOM together automate CMDB, change, and incident management

                          Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact

                        • Join us at Shield NxG Roadshow 2026 → Cochin • Coimbatore • Hyderabad • Delhi

                          Hi there, ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG Roadshow 2026 happening in Cochin, Coimbatore, Hyderabad, Delhi! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid

                        • Important: SDP iOS Push Notification certificate expired on 21st December 2025

                          Dear Users, ServiceDesk Plus iOS push notification certificate expired on 21st December 2025. Hence to overcome push notification issue, please follow the steps outlined below: 1. Shut down the ServiceDesk Plus application. 2. Navigate into <SDP_home>\conf

                        • Most Discussed Topics

                        • Configure SLA

                          Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issue

                        • Consulta Técnica – Endpoint /notifications del API genera envío de correo no deseado al solicitante

                          Actualmente estamos realizando una integración de un sistema de automatización de help desk con ServiceDesk Plus On-Premises utilizando la API REST v3. Luego de actualizar un ticket, llamamos al endpoint POST /api/v3/requests/{id}/notifications con type:

                        • SD+ Asset States which do not consume a license

                          Hello, I am aware that only two default asset states do not consume a license - expired and disposed. These follow a documented process of removal from the organisation. I am trying to account for IT assets that are lost/missing/stolen/unaccounted for,

                        • Two groups same email

                          Hi Is there a way for the same email to create a ticket to two different groups? For example an email comes into group ABC@email.com - I need the same ticket created to groupABC and groupZZZ. I dont see a way to do that in business rules.

                        • Email Id(s) To Notify

                          When a user goes to a ServiceDesk (SD) generated form to submit a ticket, the “Email Id(s) To Notify” field does not currently do a lookup of known users that staff can select from, which means they have to manually – from memory - enter the email address(es)
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