Currently, the Reply Templates can only be customized individually for text of the body, and the Subject of the reply is controlled from the notification below.
| E-mail Templates for : |
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Replying to a Request |
To show you an example, we would like to be able to use a customized subject line for this specific reply template, but can't because the Reply subject is set at a global level. We have certain replies for operation events that contain different information than a standard reply to the requester or technician.
Best Regards,
Evan