Hi
I am having difficulty logging into Service desk plus from the android app. I keep getting "Login Failed Username and/or password" provided is wrong.
I can log in locally and remotely
via just web page from a pcusing HTTP.
I have the following setup:
- Service Desk Version 9.0 Build 9024 (Free Version) 1 Technician only(Administrator)
- Static IP for remote access and 8069 as my port on protocol HTTP
I read some other posts where they mention that you have to generate an API key on the technician to enable login via the andriod app.
As mentioned above I only have the free version and this allows only 1 technician with login rights which is the default administrator. The administrator does not allow you to create an API key (Not sure if it is pre-generated for this user)
What I tried to do is add another technician, this allowed me to generate an API key for this new user, I then had a problem whereby I could not remove the default administrator account so as to enable login on the new user.
- Are you able to use the default administrator to login via the andriod app?
- If not can I delete the default admin and make the new technician the only login user?
Your assistance is greatly appreciated.