Tickets flagged as overdue, even though they haven't reached the duedate set
We have tickets appearing within the Requests Dashboard when selecting the VIEW drop down labeled "Overdue Request". As you can see in the screenshot, there are several tickets flagged as overdue, even though their duedate is not yet reached:
I assumed this is because their SLAs have been "violated"? In general, I would want a view to show me when the due date has been missed vs SLA violations. I could not find a way to do this in the customer views (something like: DueDate < Today's date).
Any help along these lines would be appreciated.
Thanks,
Tim