Login page not load
Hello. I have a new installation of ServiceDesk Plus and I have a problem with the login page. It is not loading nor appearing any error either, it is just in blank. All the installation process was completly Ok and without any problems. I tested locally over the network in Internet Explorer 11, Chrome and Safari and the result is the same. -Blank page- It's running on Windows Server 2012 Rok Fundation 64bits, firewall is turned off, no antivirus installed and there isn't any other software installed.
change default status request in requester mode
how can I change default status request in requester mode ? thanks,
Possible to send NEW email FROM ServiceDesk plus?
Hi. Wondering whether IT Support can send NEW email from ServiceDesk plus? (not answer request) And have their group email as "from" address? Kind regards Robert
Auto reply to a non requester email.
Dear support i need to set an auto reply to any email received by our support system from non-requester email (i.e Email does not exist in our system and does not belong to any account). thanks.
Weird login issue
Hello I am having a weird issues with my servicedesk plus install I have the latest version and when logging into the application via the web it works all ok But when I try and log in using the iPhone app (or iPad) I get a unknown username or password Any ideas anyone? Thanks Andrew
Manually adding software?
Guys, I cannot add manually any software we buy? We must scan a system before we can add it? 1. We do not scan all of our systems: we manually keep track of software 2. We cannot buy software this way through PO's... we cannot close PO's and bought software does not get added to the inventory... ??
Can the text in the default 'Reply' option be edited?
Hi. I wanted to check if the text in the default 'Reply' option can be changed. This is when a ticket is picked up by a technician and clicks on the 'Reply' button at the bottom of the 'Description' field. Currently the text is: Your input is required before we can proceed on the following request: *Subject of the ticket*. https://servicedesk.transguardgroup.com:443/WorkOrder.do?woMode=viewWO&woID=8121 The request has now been marked as pending your input and to proceed we will need to know the
http status 400 error Invalid path /homepage was requested
HTTP Status 400 - Invalid path /homepage was requested type Status report message Invalid path /homepage was requested description The request sent by the client was syntactically incorrect (Invalid path /homepage was requested). Ive tried all previous fixes found in the knowledgebase but it doesn't fix my issue. Ive upgraded to ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_47_0 and still have issues. Its been so difficult in trying to get it to run since its install that Im not sure I want to test it
Searching for requests
My support reps. are really having a problem finding tickets within their request view that they've worked. Is there a set of commands or search criteria that we can use in the search box? For example, I've got my request view open, and I'm looking at the subject of one of my requests. I type two words from the subject line into the search field, and the request I'm looking at is nowhere in the results. (Using the Default Results). Can someone make some recommendations? (I'm currently on 9.1) Thanks,
How to cancel a Purchase Order
We've been using the Purchase module for two years now, and have accumulated a handful of purchase orders that have been orphaned. They progressed to various stages, but due to business reasons were cancelled. My question is: How to mark these at Cancelled (or at least Closed). I could route a couple of these through Approval, Receive, etc... However, others would involve auto-adding assets into our environment, which I would like to avoid. I'm trying desperately not to delete the items, as we
Modify old ticket status from escalated to closed without notifiying
Hello, Someone in our company changed over 100 OLD tickets from closed to escalated over the weekend and now they show up in reporting. I need to change these back to closed without notifying the customer they are attached to? Where in the SQL database does this information live? If I change it in SQL will it notify the customer? I am guessing no. Thanks!!!!
Basic Line Graph Report
Hey all, Having trouble building a super basic report. All i want to show is the total # of Open and On-Hold requests by date. Basically i need to show if our team is catching up or falling behind on tickets and would like to be able to use the date filter. Even if i can just get the data from a report i can use Excel to whip up a graph by date. Thanks in advance.
Restore Change proces to default
Hi play around in the Change module and tried to adjust is to our processes. This wasn't very succesfull. Is there a way to restore the default setting/process flow in for Change workflow only? Cheerz.
SDP question about restores
I am working on setting up a test/dev database (in Linux), following the info in the FAQ. My backup has 2 data parts, part_1.data and part_2.data When I get to the point of executing ./restoreData.sh, do I need to execute that once for each of the 2 data parts, or only execute it once for part_1.data and it is smart enough to also process part_2.data? Thanks in advance!
Pass through
The first symptom is that we get the "authentication required" dialog box when navigating to the ServiceDesk Plus webpage. When we hit cancel, we are redirected to the login page.
Passthrough
Hi, My pass through is not working it gave me login page with username and password on it. Help me.
Active Directory
Can someone please explain how the Active Directory Scheduled Import works. Does it use the details that are in the OU structure that is completed when a manual 'Import Now' is used or does it use its own settings and, if so, what are these? thanks
error : error reading information on service servicedesk : no such device
I am trying to add servicedesk as a linux service by invoking this command; " # chkconfig --add servicedesk " as recommended, but unfortunately I am getting this error message: " error : error reading information on service servicedesk : no such device".... Please help me guys to go through this installation. Regards Phallo Mosola
HTTP Status 404 -/ The requested resource is not avalable
Hello. I am having a problem with a recent linux installation of SDP. I was trying to configure HTTP to HTTPS redirection (to secure traffic to/from SDP) by following the instructions here. (https://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl2) Prior to that I successfully changed the Web Server Port using the script /ManageEngine/ServiceDesk/bin/changeWebServerPort.sh The following was done. Stopped servicedesk with /etc/init.d/servicedesk stop Confirmed process ended,
AD import, not all users are showing up
A few days ago, i started from a fresh install (9046). All users are correctly imported from active directory (i see all the users in the system log from SDP) but in the requester list, some users are missing. I did the upgrade to the latest build ( 9100) but still the same problem. Anyone else with this problem? I already sent a mail to the manageengine support team. Regards
Import Requesters from Active Directory stopped working
The Import Requester from Active Directory stopped working. At first it was only giving us the User OU and not the rest of the OUs in our AD. I ran the following commands on the database delete from adousrelationinfo; delete from adorganizationalunits; and restarted to try and fix the issue. I am now getting the following error. I have tried multiple logins.
[API/Email] Adding another reply to ticket via API or Email
Hi, Im trying to integrate two seperate service desk systems - one ManageEngine ServiceDesk and another one (probably custom). The only way that I could gain this is via e-mail, but is not a problem for me to write some program in Java, which will fetch and parse incoming e-mail and put into servicedesk via API I need to achieve: - Same information on both systems in tickets (Priority, name, description) - Working replies (so when someone answer on MESD, system generates email and send to My questions:
Servicedesk Reporting By Service Category
Hi, I´m working with the CMDB in Servicedesk Plus and have made a good working Service Category with IT-Services containing relations etc. In the CMDB I´m able to see the signs if a Service is affected by Incidents, Problems or Changes. But how do I make a Custom Report to show how many Incidents, Problems or Changes are affecting a specific IT-Service? I am not able to find Service Category in the reporting module for Problems or Changes. I would like to “Group by” Service Categories for Problems
Service Desk - Technican / Hardware Specifications
In the install manual for ServiceDesk the hardware requirement chart tops out at 200 technicians. If my organization eventually adopt this tool for all functionality in IT, we would have closer to 400 technicians. First, can the tool comfortably support that number? Second, what hardware specifications would then be recommended at a 400 technician count?
Loaner Equipment in SDP
How are SDP admins handling loaner equipment within SDP asset module? Any suggestions are appreciated. Regards.
Making imported Active Directory user a Technician
Hi... I'm very new to Service Desk Plus. I'm currently trying to get it up and running. I've connected SDPlus to Active Directory and imported my users. Is it possible to take an imported user and automatically make them a technician? I'd like my technicians to use their AD credentials to login to SDPlus rather than using the Local Authentication. Thanks in advance for any help! :)
Line Breaks in Request Notes
Hello, I'm having an issue where line breaks are not showing up when I add notes: As you can see, the image is quite stretched; any help would be greatly appreciated. We are using: Your Version : 9.0 Build 9035
How to issue Purchase order for a subscribed service and manage it in Service Desk Plus?
Hello, I have tested the "Purchase" section for products and it works well for business needs. What is the way to handle a PO for subscribed service? I'll provide the scenario as follows: 1. We need to subscribe to a new Internet Service Provider. 2. I can issue the PO to the service provider through the Purchase section but that item will be recorded as a product rather than a renewable service. e.g. Dedicated Internet Connection charges = 4000 will be recorded as a product rather than a renewable
searchable combobox
we have thousand of site in our service desk..is there any way to make the site drop down searchable??
Backup Scheduling doesn't show backups
Hello to all, we have experencied a curious problem with SDP backup scheduling. We can see a finished backup on server but SDP doesn't show it on backup list. Do you know why? Is this backup correctly finished? Thanks in advance
Unable To Sort By Numeric Fields
Hi, We have one numeric field in the service desk, which contains a priority number given by the requester. We have a custom report that we use to display this priority list, but we seem to be able to sort our report by all fields except for this numeric field. Is this a bug that it isn't possible to sort / group by numeric fields? It doesn't appear in the group by or sort by list when creating the report. Regards,
Cannot edit Requester Name using edit button
In a request, using the "Edit" button found in the "requester Details" we are unable to update the requester fields. The text box changes to look editable but it is not possible to change the "Requester Name" in this field..
Difficulties customizing translations
Hey guys, The translation of SDP+ in Dutch is very poor. Possibly due to machine translation. I've started optimizing the translations in Dutch, but i encounter some incomplete or non-existing strings in the Dutch language in the Admin --> Translations module, specifically (what i noticed so far). The issue seems to occur mostly in the Purchasing module:
Mail Fetching stopped after problem processing email
Hi Folks, I experienced an issue when service desk plus was processing an email, the email caused the program to turn off mail fetching 1. Is there any way to investigate why the mail would have stopped the mail fetching? 2. Is there any way to set up automatic emails when the system has stopped mailing fetching? Version of servicedesk plus is 9045 Thanks, Cahal
Subcategory free text
Hello Team, Is there any future plans to edit the "Subcategory" with free text? I suggest if we can only allow it to the "Subcategory" field, once entered and hit enter, I get a pop-up window with all that applies for this "Subcategory" from Categories and Items, then I can choose the row that fits. Please let me know if you need more clarification... but I think this feature will really help everyone to achieve what they're looking for... Technician and Requester. Kind Regards, GS
ServiceDeskPlus Scheduled Domain scan wont pick up new machines
Hi Guys, We've noticed a recent trend with our new machines we've deployed. Some machines are picked up by the AssetExplorer Agent during our weekly automated Domain Scan, but others fail. The Windows image on these machine are deployed from a base image we use on all machines. The below example is from the aeagent.log file from one machine that reports (what I think) is a successful transfer back to or SDP server. [06/16/15][12:39:47][FileAccess.cpp][79][INFO][1772] ::Success in opening
Report
I need a query that would give me the average daily number of help desk tickets received and completed for the last 2 weeks. Please help. Thanks.
Difference between leave date in system and mail.
Dear all, I see strange issue with leave apply. For example I mark leave from 30.05 to 30.05 but other technician get information that I will be OoO from 06.05 to 08.05 and it touch each request that date in mail is the requested date - 1. Do you know what is the reason? Thank you in advance, BR Sebastian,
Performance problems
I ask assistance team ManageEngine because I'm having a lot of performance problems with the tool in the past three months. Already opened several called bad nothing effective was applied and the problem still persists , occurs when the tool draws to limit memory consumption grows slowly until seemingly restart the service. This is happening many times a day which is compromising not only the bad performance credibility tool . Currently we have about 45 technicians and more than 2000 requesting spread
Associate Multiple Components to an asset!
Dear, How can I associate multiple components to an asset, the way I assign multiple assets to a department or site?
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