Hi,

I´m working with the CMDB in Servicedesk Plus and have made a good working Service Category with IT-Services containing relations etc.

In the CMDB I´m able to see the signs if a Service is affected by Incidents, Problems or Changes.

But how do I make a Custom Report to show how many Incidents, Problems or Changes are affecting a specific IT-Service? I am not able to find Service Category in the reporting module for Problems or Changes.

I would like to “Group by” Service Categories for Problems or Changes.