I wanted to check if the text in the default 'Reply' option can be changed. This is when a ticket is picked up by a technician and clicks on the 'Reply' button at the bottom of the 'Description' field.

Currently the text is: 

Your input is required before we can proceed on the following request: *Subject of the ticket*.

https://servicedesk.transguardgroup.com:443/WorkOrder.do?woMode=viewWO&woID=8121

 

The request has now been marked as pending your input and to proceed we will need to know the following:

So I wanted to know if I can remove words (and possibly the link) that are currently there and replace it with some custom text?